Pls mention at item price the possibility of VAT
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chattymango Oct 17, 2018Hi,
Customers from EU countries have reported that they feel it is not correct to "surprise" them with a much higher price than what is stated on the item description. I understand that the percentage of VAT is not known until Codester knows their country but I agree with them that there should at least be a mention at the price information of the item. A link to a table with VAT rates for the countries would also be very useful. Customers should not feel we are hiding a part of the price.
Of course it is all mentioned somewhere in the terms but it gives a much better impression to customers if we are very open on the page where they have the main item information.
Thanks! -
Thanks for the feedback.
Like you already mention the difficult thing is that users have to select the country they are from before it can be determined if VAT has to be paid.
We will see if we can make it more clear VAT still has to be added.This post has been last edited at 2018-10-19 10:33:49