4 Support questions or comments

• 
  Jan 1, 2021
  tazzarkin Purchased

  Your plugin looks cool. However, it won't let me change any of the options on the Settings Page. Everytime I change a setting, it reverts back to the previous setting.
  
  Do you have any idea what could be causing this?
• 
  Jan 1, 2021
  tazzarkin Purchased

  I am using the Regular license.
• 
  Jan 2, 2021
  barfaraz Author

  Hi there
  There are no restrictions on the license you purchased
  We need to access your WordPress to check for problems
  Please send it to our email: [email protected]
  

• 
  Jun 3, 2020
  Angela6 Purchased

  Hello,
  I have purchased the plugin and it is "almost" working as it should. The problem I am finding is that the ability to zoom and click image to trigger lightbox isn't working. Here is a link to one of our product pages where the problem is occurring.
  https://detroitproven.com/product/mens-crew-neck-tee/
  
• 
  Jun 4, 2020
  barfaraz Author

  Hi there
  Update wooCommerce plugin to the latest version
  If the problem is not solved, please send your WordPress admin access to our email, to check the problem
  
  [email protected]

• 
  May 27, 2019
  thelasergiftshop Purchased

  Hi
  I bought this plug in because i needed my gallery to be shown like the screenshot sample. however this is not the case. Instead the product image shows 2ce and the thumbnail is positioned (horizontally) to cover part of the selected product image instead of (vertically).
  I need help on 2 things. 1 to make the product image only appear 1ce and to be able to be choose other image options for each product and 2, For the other product images to appear verically so it doesnt obstruct the selected product image. See website for sample of the issues- https://thelasergiftshop.co.uk/product/dads-shed-plaque
• View 1 more reply
• 
  May 27, 2019
  barfaraz Author

  Hello
  Your site's WooCommerce theme has not been properly coded and there are no standards for WooCommerce themes.
  That's why the gallery is displayed twice.
  If you install the same plugins with our plugin(For example, zooming and product gallery plugins), you will have this problem again. For this reason, you should use the standard WooCommerce themes.
  
  If you wish, you can send us your host control panel information to edit your theme.
  
  You can also use standard WooCommerce themes if possible.
  
  our email address: [email protected]
  Best regards
• 
  May 27, 2019
  thelasergiftshop Purchased

  Thanks for responding. Where would i find the host control panel information? Would it be under my hosting company (Whogohost) or would it be in my Wordpress dashboard?
• 
  May 28, 2019
  barfaraz Author

  you're welcome
  
  Control Panel is available from your hosting company(Whogohost).
  Also, for better configuration of the plugin, please submit login information to the WordPress dashboard.
  
  Send both to our email address
  [email protected]
  We will do our best to resolve your problem
• 
  May 28, 2019
  barfaraz Author

  Hi there
  Please check your website
  The problem has to be resolved
  
  Please let me know if the problem is fixed
  
  Thanks

• 
  May 8, 2019
  Berg Purchased

  The problem is about Ultimate Product Gallery  PRO plugin, however I can not choose it from product list. The Zoom Window do not works correct. The Zoom window is not transparent, the page elements are visable 'behind' the zoom picture. Sample page with problem: https://www.vinciwheels.com/pl/produkt/vinci-tore-50mm/
  
  
• View 3 more replies
• 
  May 8, 2019
  barfaraz Author

  Hi there
  
  * Fix window location problem:
  1- Open "Ultimate Product Gallery" menu in wordpress admin area.
  2- In Desktop tab you can change "Zoom Window Position" between 1 and 16 and then save the changes.
  It is possible to calibrate the zoom window for different themes, you can try 16, 1, 2, 3, 4.
  
  * Fix Zoom Window Transparent problem:
  1- Open "Ultimate Product Gallery" menu in wordpress admin area.
  2- Open "Custom CSS" tab and copy the following codes in "Custom CSS" field and then save it.
  
  If your problems are not fixed, we will help you
  You can send us your WordPress login information to [email protected]
  
  Best regards
• 
  May 8, 2019
  Berg Purchased

  "copy the following codes" what codes?
• 
  May 8, 2019
  barfaraz Author

  We apologize, the following code:
  
  .zoomContainer {
  z-index: 999;
  }
• 
  May 8, 2019
  Berg Purchased

  Works Thanks!
• 
  May 8, 2019
  barfaraz Author

  you're welcome
  We are glad that you are satisfied with our support
  
  Good luck
• 
  May 28, 2019
  thelasergiftshop Purchased

  Thanks for your help. Website gallery now works great