23 Support questions or comments

• 
  10 months ago
  esmhos

  Hello
  is this plugin support for latest WP version ? is it support RTL language such as Arabic ? Can i try admin side for plugin ?
  thanks
• 
  9 months ago
  codezem Author

  Yes its support Latest WP Version. Language Support Also available. Admin side Demo video available

• 
  Jul 28, 2021
  subham59 Purchased

  Hi ,
  I have purchased your product "WooCommerce Glasses and Lenses Prescription Wordpress Plugin".
  
  But it's allowing installation as plugin with an error "not a valid plugin" in wordpress / woocommerce.
  
  Within the downloaded zip file plugin folder is missing .(There are 3 folders). As per installation note there should be 4 folders.
  
  Pls resolve the issue at the earliest.
• View 1 more reply
• 
  Jul 28, 2021
  codezem Author

  Hi, How are you???
• 
  Jul 28, 2021
  codezem Author

  Kindly Share wordpress detail in email in [email protected]
• 
  Jul 28, 2021
  subham59 Purchased

  Hi,
  This is resolved.
  Thanks for prompt responce.
• 
  Jul 29, 2021
  codezem Author

  Ok You welcome

• 
  Mar 3, 2021
  agorhub

  We have an Eyeglasses Company and we want to add your plugin in our ecommerce woocommerce.
  Eyeglasses have variations (color, size, model).
  Is this plugin meant to work with such variations of products?
  Thank you for your time.
• 
  Mar 11, 2021
  codezem Author

  Plugin work in Simple Product.

• 
  Nov 7, 2020
  drectic Purchased

  There's an issue with this plugin on porto - causing variable products not to update, do you have a planned update on this fix?
• 
  Nov 7, 2020
  codezem Author

  No, in this time our plugin not compatible with variable product. when its compatible, I will inform you.

• 
  Mar 12, 2020
  Jose63

  HI, Depending on the value of the graduation of the sphere or cylinder, can the price of the lenses change? and some lenses appear or disappear?
• 
  Apr 2, 2020
  codezem Author

  yes you can change sphere or cylinder

• 
  Feb 14, 2020
  drectic Purchased

  Hi, just following up on behalf of my developer who mentioned the issue with the plugins tint/colours creating duplicate tables. You mentioned you are looking for a solution, please let me know.
  
  I would like this MAJOR ISSUE to be resolved as the duplication in the database is causing issues. Looking forward to your resolution
• 
  Feb 14, 2020
  codezem Author

  Kindly wait, we are working to resolve your issue. Thanks
• 
  Feb 18, 2020
  drectic Purchased

  What is your update..?
• 
  Feb 20, 2020
  codezem Author

  Compatible for Updated Version of WordPress, Translation Supported Too.

• 
  Jan 31, 2020
  drectic Purchased

  Hi Codezem, I am currently having issues with setting up the plugin with the add-ons
  1. When showing an add-on it will add all the variations
• View 5 more replies
• 
  Jan 31, 2020
  codezem Author

  kindly contact on email [email protected], share screenshot with me in email. Thanks
• 
  Feb 1, 2020
  drectic Purchased

  Hi Codezem, I have attached here: https://i.imgur.com/ZdMQ39H.png
• 
  Feb 1, 2020
  codezem Author

  kindly come on email.
• 
  Feb 2, 2020
  codezem Author

  Your Issue is resolve, Thanks
• 
  Feb 3, 2020
  drectic Purchased

  Okay, I will email you not sure what you mean by issue is resolved as it is not, but I will contact you via email.
• 
  Feb 3, 2020
  codezem Author

  your issue resolved. kindly check it.
• 
  Feb 3, 2020
  drectic Purchased

  Yes it is, thank you Codezem
• 
  Feb 4, 2020
  codezem Author

  You Welcome.

• 
  Jan 30, 2020
  ali786110 Purchased

  Hi got this plugin and need some support for the 2 points below
  
  1. When selecting no prescription and going to checkout it adds some extra price - It should be free (no price to be added on top). Please advise on how to rectify it.
  
  2. Selecting lens option e.g. bifocal and progressive how come there's no option to add price for this for these.
  
  Will be waiting to here on this..
  
  It's a very expensive plugin I hope there's a solution or you can create a solution.
  
  Thank you
• View 5 more replies
• 
  Jan 30, 2020
  codezem Author

  Hi Ali How are you???
  1) your first point i will check again, and very soon i will provide you solution.
  2) i don't understand to your question.
  Its not a expensive solution, its a complete solution. we will satisfy you each and every moments.
• 
  Jan 31, 2020
  ali786110 Purchased

  ok let me know regarding point 1
  
  Point 2 is when selecting prescription e.g. Distance, Near, Bifocal or Progressive
  Need to have price
  Distance 5$
  Near 5$
  Bifocal 40$
  Progressive 80$
  
  Please advise on this as this is very important
  
  Hoping to hear from you soon
  
• 
  Jan 31, 2020
  codezem Author

  Kindly Contact on email [email protected]
• 
  Jan 31, 2020
  ali786110 Purchased

  Please check you email screenshots sent
• 
  Feb 6, 2020
  ali786110 Purchased

  Hi Muhammed
  
  Still waitng for a reply regarding point 2 Please advise way forward.
• 
  Feb 6, 2020
  codezem Author

  wait we will tell, any update plan,
• 
  Feb 13, 2020
  ali786110 Purchased

  Still waiting an update from you?
• 
  Feb 20, 2020
  codezem Author

  Kindly download the latest version of plugin, first create backup then delete your old plugin and upload latest version of plugin. In this version: Supported Latest Version WP, Translation Support too. Thanks for cooperation.

• 
  Dec 4, 2019
  vlad75 Purchased

  Hi, Muhammad. Could you please check why price doesn't change when I switch currency ( example from US to CAD amount still the same). Please contact ASAP. Thank you.
• View 2 more replies
• 
  Dec 4, 2019
  codezem Author

  that issue is not belong to our plugin.
• 
  Dec 5, 2019
  vlad75 Purchased

  Hi, Muhammad. Issue is with the plugin. When I choose frame only there is no issue, the money is converted. But when I choose lenses and switch currency, price does not get converted for lenses. Please check it and confirm ASAP. Thank you
• 
  Jan 20, 2020
  codezem Author

  What is Plugin name you used for currency switching???
  
• 
  Jan 21, 2020
  vlad75 Purchased

  Hi, Muhammad. I use: WOOCS - WooCommerce Currency Switcher Plugin
  https://currency-switcher.com. No issue at all except on your plugin. Could you please check and let me know ASAP. Thank you.
  
• 
  Feb 20, 2020
  codezem Author

  Kindly download the latest version of plugin, first create backup then delete your old plugin and upload latest version of plugin. In this version: Supported Latest Version WP, Translation Support too. Thanks for cooperation.

• 
  Nov 8, 2019
  Ilya3 Purchased

  Hello, after choosing prescription, the "add to cart" button does not work (nothing happens when I click it).
  
  I see this error in the browser console on click:
  
  default.min.js?ver=5.2.4:4 Uncaught TypeError: Cannot read property 'split' of undefined
  at HTMLButtonElement.<anonymous> (default.min.js?ver=5.2.4:4)
  at HTMLDocument.dispatch (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at HTMLDocument.r.handle (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at Object.trigger (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at Object.a.event.trigger (jquery-migrate.min.js,qver=1.4.1.pagespeed.jm.C2obERNcWh.js:1)
  at HTMLButtonElement.<anonymous> (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at Function.each (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at a.fn.init.each (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at a.fn.init.trigger (jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1)
  at HTMLButtonElement.<anonymous> (VM664:1082)
  (anonymous) @ default.min.js?ver=5.2.4:4
  dispatch @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  r.handle @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  trigger @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  a.event.trigger @ jquery-migrate.min.js,qver=1.4.1.pagespeed.jm.C2obERNcWh.js:1
  (anonymous) @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  each @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  each @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  trigger @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  (anonymous) @ VM664:1082
  dispatch @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
  r.handle @ jquery.js,qver=1.12.4-wp.pagespeed.jm.gp20iU5FlU.js:1
• View 1 more reply
• 
  Nov 8, 2019
  codezem Author

  Dear Sir,
  Thanks for purchasing, I already check this plugin with your theme and this plugin is work correctly, maybe its issue come when you modified the Plugin, Please install a new theme in upload again without modify Plugin. its work good.
• 
  Nov 9, 2019
  Ilya3 Purchased

  Hello, I removed the modified plug-in and installed the original plug-in. The add to cart button still does not work. Please advise.
• 
  Jan 20, 2020
  codezem Author

  its work properly.... Thanks for Using it.
  
• 
  Feb 20, 2020
  codezem Author

  Kindly download the latest version of plugin, first create backup then delete your old plugin and upload latest version of plugin. In this version: Supported Latest Version WP, Translation Support too. Thanks for cooperation.