7 Support questions or comments

• 
  Feb 19, 2020
  jiyah2000 Purchased

  No support for this script do not buy

• 
  Feb 15, 2020
  jiyah2000 Purchased

  how do i add more plans we only have two on the admin panel i need upto 3 more added to 5 in total how do i do it

• 
  Aug 24, 2019
  mactjan Purchased

  Seems that this script is having tons of issues. If this many people are having the same problem....maybe it's the script and not the people! Just saying. I took it down due to the MANY, MANY bugs. I will not being using this script anymore for any reason. Seems that the authors on this site like to say you are the issue instead of actually checking it.!!!
• View 15 more replies
• 
  Aug 24, 2019
  energieman Author

  Please let me know kid problem you're having...
  
• 
  Aug 24, 2019
  energieman Author

  Please let me know the problem you're facing with the script.
  
  You may be doing something wrong.
  I'll assist in solving it.
  
• 
  Aug 24, 2019
  mactjan Purchased

  "KID"? Are you serious right now? Have I called you anything out of tune? Have I been disrespectful to you? Then why would you do it to me?
• 
  Aug 24, 2019
  energieman Author

  I intend writing 'the' not 'kid'.
  
  It's my keyboard. I'm sorry for the misunderstanding
• 
  Aug 24, 2019
  mactjan Purchased

  Ok. Cancel the refund plz.
  And plz help me with script. I apologize to you for the misunderstanding!!
• 
  Aug 24, 2019
  energieman Author

  OK...
  
  If any file is missing.
  
  The first thing I'll recommend is to copy out the content of your connect.php file
  
  Then extract the website zip to the root of your site.
  
  Then return the content of your connect.php file.
  
  
  Please note that most things you may see as an issue is due to different configurations of servers.
  
  But if I know exactly the issue you're facing, I'll provide a swift solution to it.
• 
  Aug 24, 2019
  mactjan Purchased

  Can I provide you with my Cpanel?
• 
  Aug 24, 2019
  energieman Author

  Even with that... I'll still have to know the problem you're facing.
  
  
• 
  Aug 24, 2019
  mactjan Purchased

  But you could check to see if anything is missing. Or if I have the wrong config.
• 
  Aug 24, 2019
  energieman Author

  I logged into your cpanel with the information you provided...
  
  You've not provided any problem but I assume you're having problem with the email server.
  
  I checked your email address.
  You put 'apikey' in your email address instead of '[email protected]'
  
  Obviously, you're not even putting any email address.
  That's the first error you'll have with the email server.
  
  You're required to put email address, email password, email host and few other simple information.
  
  If you're not certain about your email host, check with your hosting provider.
  
  If you're willing to make this work, I'm 100% certain the problem you're facing can be resolved within the shortest time possible.
• 
  Aug 24, 2019
  mactjan Purchased

  I'm using sendgrid and that's the email/user that they provide and it works fine on all others sites I have up.
• 
  Aug 24, 2019
  energieman Author

  You're expected to input address.
  
  If your current client doesn't have one. Create an email on the server. And input the email address.
  
  The email address is also meant for support and it's displayed on the lower part of the homepage.
  
  I'm sure no-one can send an email to
  'apikey'
• 
  Aug 24, 2019
  mactjan Purchased

  Ok. I'll try it now.
• 
  Aug 24, 2019
  energieman Author

  Good.
• 
  Aug 24, 2019
  mactjan Purchased

  Complete. Hope that works.
• 
  Aug 24, 2019
  energieman Author

  If your email host is correct... Meaning if anything is correct in your email settings. It will work.
  
• 
  Aug 24, 2019
  mactjan Purchased

  It's correct.
• 
  Aug 24, 2019
  energieman Author

  OK

• 
  Aug 24, 2019
  ginapark Purchased

  i am purchaser. this not included any admin
  please send me admin access , where is admin access?
  While admin coulum are also not available into myphpadmin its mean admin is missing .
  And only this script developer can define this thing
• View 4 more replies
• 
  Aug 24, 2019
  energieman Author

  An SQL file is included in your downloaded files.
  
  You need to import the SQL file into your PHPMYADMIN.
  
  Also , please read the documentation that came with the downloaded file.
  
  Belief me, it's quite easy to get along.
  
  The default system admin is
  Email: [email protected]
  Password:crypto
  
• 
  Aug 24, 2019
  ginapark Purchased

  When I sign- up , I get this error.
  Fatal error: Uncaught Swift_TransportException: Connection could not be established with host rdrtfgyhuj [php_network_getaddresses: getaddrinfo failed: Name or service not known #0] in /home/magolive/nantokens.com/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:269 Stack trace: #0 /home/magolive/nantokens.com/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(58): Swift_Transport_StreamBuffer->establishSocketConnection() #1 /home/magolive/nantokens.com/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(143): Swift_Transport_StreamBuffer->initialize(Array) #2 /home/magolive/nantokens.com/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start() #3 /home/magolive/nantokens.com/class/mail.php(62): Swift_Mailer->send(Object(Swift_Message)) #4 /home/magolive/nantokens.com/functions.php(1226): mail->sendmyemail() #5 /home/magolive/nantokens.c in /home/magolive/nantokens.com/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php on line 269
• 
  Aug 24, 2019
  energieman Author

  Yes... I expect that.
  
  First, make sure your PHP Version is 7.X
  
  Secondly, the major cause of that problem is error with your email server configuration.
  
  I will be willing to help you further if you have any more problem.
• 
  Aug 24, 2019
  ginapark Purchased

  email server configuration Within the your script?
• 
  Aug 24, 2019
  energieman Author

  No
  
  Login to the system.
  Go to admin-> settings
  
  Then locate 'email server' tab.
  
  That's where you need to make changes to
• 
  Aug 24, 2019
  ginapark Purchased

  ok thanks~
• 
  Aug 24, 2019
  energieman Author

  Anytime

• 
  Aug 19, 2019
  rosecapital

  pre purchase question. is it possible to add fiat as a investment option instead of crypto ?
• 
  Aug 19, 2019
  energieman Author

  The system is in USD... Deposit methods are crypto currency and perfect money.
  
  The crypto currency and perfect money are just methods of deposit.
  Strictly USD.

• 
  Aug 9, 2019
  mactjan Purchased

  Hi. Thank you for the script. It's wonderful. To a point. I keep trying to add my payment addresses and other things as well but having an issue. Error Code I receive :
  Fatal error: Uncaught Swift_TransportException: Connection could not be established with host rdrtfgyhuj [php_network_getaddresses: getaddrinfo failed: Name or service not known #0] in /home/kryptroo/public_html/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:269 Stack trace: #0 /home/kryptroo/public_html/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(58): Swift_Transport_StreamBuffer->establishSocketConnection() #1 /home/kryptroo/public_html/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(143): Swift_Transport_StreamBuffer->initialize(Array) #2 /home/kryptroo/public_html/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start() #3 /home/kryptroo/public_html/class/mail.php(62): Swift_Mailer->send(Object(Swift_Message)) #4 /home/kryptroo/public_html/functions.php(1226): mail->sendmyemail() #5 /home/kryptroo/public_html/functions.p in /home/kryptroo/public_html/mailerswift/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php on line 269
• View 6 more replies
• 
  Aug 9, 2019
  mactjan Purchased

  Warning: imagepng(it/popimages/3MnPJGEX1B6wtEL8uoEwzEpUVxqatEtaAZ.png): failed to open stream: No such file or directory in /home/kryptroo/public_html/it/library/qrimage.php on line 43
  
• 
  Aug 9, 2019
  energieman Author

  First... You have an error in the email server configuration. Please contact your host for the appropriate host to put.
  
  Note that host may not be your website address. So, your server company should know your host address
• 
  Aug 9, 2019
  energieman Author

  The second error seems to be coming from the QR code library.
  
  Have you checked and see if the directory is well in place?
• 
  Aug 9, 2019
  energieman Author

  Please note that I'd like to help further
• 
  Aug 9, 2019
  mactjan Purchased

  Ok
• 
  Aug 10, 2019
  mactjan Purchased

  All files are installed and intacted. But do I need to to sign up at swiftmailer for it to work?
• 
  Aug 10, 2019
  energieman Author

  No.. It's a library
• 
  Aug 10, 2019
  energieman Author

  OK... What email are you using on the website?
  
  Gmail, yahoo or webmail ([email protected])?
• 
  Aug 24, 2019
  ginapark Purchased

  I also had the same error.

• 
  Aug 7, 2019
  Jimmy3

  please provide login details, i have also registered but it keep saying Click here to re-verify your email. please solve.
  
  
  thanks
• View 5 more replies
• 
  Aug 7, 2019
  energieman Author

  OK... You need to check your spam folder for email verification link.
  
  Notwithstanding, use [email protected] as login email and 'crypto' without quotes as the password
• 
  Aug 7, 2019
  Jimmy3

  yes i did, i verified using the link provided and said successfully verified but still cant login
  
• 
  Aug 7, 2019
  energieman Author

  I just replicated the registration process. It's goes smoothly.
  
  Also, no-one has had a similar issue with the software.
  
  I suggest you create a new account and see where you dropped something sir.
• 
  Aug 7, 2019
  Jimmy3

  i am able to signup with new account... thanks
• 
  Aug 7, 2019
  Jimmy3

  is the investment plan fix, cant be edited by admin?
• 
  Aug 7, 2019
  Jimmy3

  fount it,,,, what does Investment switch means?
• 
  Aug 8, 2019
  Jimmy3

  just now you have increase the price? when i am ready to buy...... use it yourself then.
• 
  Aug 8, 2019
  Jimmy3

  always decide your price from the the very start, you haven't sold any now your first buyer coming you are changing the pricing.... disappointed