5 Support questions or comments

• 
  Feb 22, 2022
  CINETIXCS Purchased

  Hi, I've just sent you an email with few questions. I am really interested. thanks to let me know. Cdt
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• 
  Feb 22, 2022
  vappv Author

  Good evening, we just emailed you a response. Thank you!
• 
  Feb 23, 2022
  CINETIXCS Purchased

  thanks a lot. I bought it, but I get "License validation error: license key expired". what should I do? thanks
• 
  Feb 23, 2022
  vappv Author

  Good afternoon! We have sent you an Email with detailed information. Inside the letter is a fresh 1-year license key. Please download the latest version of the application at https://data-excavator.com/download/ , and activate the fresh license key. Detailed information on further actions is also inside the Email. Have a nice day, thanks for the purchase!
• 
  Feb 23, 2022
  CINETIXCS Purchased

  Just PERFECT!!! thanks

• 
  Jan 6, 2022
  Jesse10 Purchased

  Hello, I absolutely love your product and your support is second to none. We have spoken before when I first purchased this item and you even helped me scrape a website. I never got to really use it though because I use Kubuntu on my laptop and obviously your product is for windows which I now have at work. I would love to use your product and hope you can reactivate my license key because it says it is expired. Is there a time limit for use from the time of purchase because my license key is definitely not being used and hasn't been used except for the first week I bought it?
• 
  Jan 7, 2022
  vappv Author

  Hi! Thank you for the information and for the kind words about our project. The license key has an expiration date of 1 year. You were one of our first customers. Especially for you, we can renew your license key for 1 year at a price of $80 instead of $180. Please contact us via
  [email protected] . We will arrange a solution to this issue, agree on a payment method and send you a new key for 1 year. We are also happy to help our users and are willing to participate in interesting data scraping projects. Thank you and have a great day!
• 
  Jan 7, 2022
  Jesse10 Purchased

  Thank you so much! I have played with and tested all kinds of web scraping products from browser extensions for Google Chrome/ Firefox, as well as other parsing/scraping software and your product is the best way above and beyond anything else in the market. Thank you so much for the discount! Happy New Year! May 2022 be your best year yet and ever subsequent year be better than the last.
• 
  Feb 22, 2022
  vappv Author

  You're welcome! We are ready to provide you with a new license key at your convenience. Write us an e-mail. Thank you.

• 
  Nov 23, 2021
  marasim

  Does this include complete source code to make any changes?
• 
  Nov 23, 2021
  vappv Author

  Hi there! Only UI source codes and compiled .DLL with scraper kernel.

• 
  Feb 24, 2021
  tjone

  Hello, 1，is this all the source code? 2，Can I make any changes?3， Is there any encryption code?4，How to obtain data for websites that require account and password access?
• 
  Jan 7, 2022
  vappv Author

  Hi there! Sorry for a long-time answer You can change source code of interface. Scraper core is closed for changes and provided as .dll library (part of the project).

• 
  Apr 19, 2020
  rcthouse

  Congratulations! Nice Work, GLWS
  
  
• 
  Apr 19, 2020
  vappv Author

  Thank you for your kind words. We hope our product will be useful