51 Support questions or comments

• 
  Feb 19, 2022
  Joel James Purchased

  Hi Jett,
  
  What is the optimal settings for the cryptobot?
• 
  Feb 19, 2022
  jetblack Author

  Hell Joel James,
  Optimal settings depend on the current market conditions as well as the pair you choose.
  All the Best!
• 
  Feb 19, 2022
  Joel James Purchased

  Hi Jet,
  
  Would you be able to give me a sample demo? on how to configure the bot?
  
• 
  Feb 19, 2022
  jetblack Author

  Hello Joel James,
  Please check documentation first:
  https://www.jetphp.com/cryptobot/help/
  All the Best!

• 
  Feb 11, 2022
  John91 Purchased

  Hey jetblack, can you add an option to password protect when visiting the script. I have it hosted on my domain behind a few folders so I can access it so nobody can accidentally view it. I've tried password protecting the folder on Cpanel but the script will not run if I do that or if you have some other suggestions. Thanks.
• 
  Feb 12, 2022
  jetblack Author

  Hello John91,
  Thanks for your suggestion, I've noted it.
  All the Best!

• 
  Jan 27, 2022
  Jimmy3

  I just send you a mail to your email please 🙏 respond.
  
  Thanks
• 
  Jan 27, 2022
  jetblack Author

  Hello Jimmy,
  Thanks for contacting me, I've just replied your email!
  All the Best!

• 
  Dec 27, 2021
  Rafał6 Purchased

  Any clue why it takes ages to load the dashboard once I click start?
• 
  Dec 27, 2021
  jetblack Author

  Hello Rafał6,
  The situation you describe is not normal, there may be several reasons behind it like the the distance from your location to binance servers.
  If you can send me the url by the direct message, I can check it.
  Best Regards

• 
  Dec 14, 2021
  Patryk10

  is it possible to rewrite the script to run on zondaglobal.com?
• 
  Dec 14, 2021
  jetblack Author

  Hello Patryk10,
  If zondaglobal.com provides API, you can implement it by updating requests of script.
  Best Regards

• 
  Nov 16, 2021
  harnelp

  Hello dev, for us that no have knowledge in trading, ¿ is possible acquire this bot?
• 
  Nov 16, 2021
  Biswajit1 Purchased

  buy error
  {
  "result": "error",
  "error": "api_error",
  "error_description": "createBuyOrder",
  "values": {
  "info": {
  "id": "1",
  "is_running": "1",
  "operation_mode": "trade",
  "status": "waiting_for_opportunity",
  "date_timezone": "America/New_York",
  "date_format": "Y-m-d H:i:s",
  "is_enabled_auto_fetch_trading_rules": "1",
  "buy_order_date": null,
  "sell_order_date": null,
  "interval_start_date": "1637033895",
  "last_successful_trade_date": null,
  "buy_order_check_interval": "2",
  "sell_order_check_interval": "2",
  "interval_h": "606.5",
  "interval_l": "605.5",
  "trading_fee_rate": "0.1",
  "last_sell_price": null,
  "quote_asset": "USDT",
  "base_asset": "BNB",
  "quote_asset_balance": "0.0",
  "base_asset_balance": "0.0",
  "asset_price_tick_size": null,
  "asset_lot_step_size": null,
  "asset_price": "605.9",
  "previous_asset_price": "605.7",
  "current_trend": "downward",
  "buy_price": null,
  "sell_price": null,
  "last_order_id": null,
  "last_order_check_date": null,
  "sell_buy_price_ratio": "1.008",
  "is_enabled_rule_1": "0",
  "min_hl_ratio": "1.018",
  "is_enabled_rule_2": "0",
  "max_hl_ratio": "1.05",
  "is_enabled_rule_3": "0",
  "min_current_interval_low_ratio": "1.0004",
  "is_enabled_rule_4": "0",
  "max_current_interval_low_ratio": "1.0009",
  "is_enabled_rule_5": "0",
  "min_interval_duration": "15",
  "is_enabled_rule_6": "0",
  "max_interval_duration": "600",
  "is_enabled_rule_7": "0",
  "buy_order_validity": "10",
  "is_enabled_rule_8": "0",
  "sell_order_validity": "36000",
  "is_enabled_rule_9": "0",
  "max_number_of_trades": "1",
  "number_of_trades": "0",
  "is_enabled_rule_10": "0",
  "max_buy_current_ratio": "1.1",
  "is_enabled_rule_11": "0",
  "is_enabled_rule_12": "0",
  "is_enabled_rule_13": "0",
  "is_enabled_rule_14": "0",
  "is_enabled_rule_15": "0",
  "is_enabled_rule_16": "0",
  "min_last_sell_current_ratio": null,
  "is_enabled_rule_17": "0",
  "max_buying_price": null,
  "is_enabled_auto_buy": "0",
  "is_enabled_auto_sell": "0",
  "last_set_boundary": "high",
  "trend_calculation_first_duration": "180",
  "trend_calculation_second_duration": "180",
  "is_active_buy_now": "1",
  "is_active_sell_now": "0",
  "is_active_cancel_now": "0",
  "price_diff": 0.1999999999999318,
  "interval_start_date_formatted": "2021-11-15 22:38:15",
  "buy_order_date_formatted": "",
  "sell_order_date_formatted": "",
  "interval_hl_ratio": 1.0016515276630884,
  "current_buy_price_ratio": "",
  "status_text": "Waiting for opportunity",
  "current_trend_text": "Downward",
  "target_sell_price": null,
  "can_buy": false
  }
  }
  }
• 
  Nov 16, 2021
  jetblack Author

  Hello Biswajit1,
  Please make sure that your api credentials are correct.
  Best Regards
• 
  Nov 16, 2021
  jetblack Author

  Hello harnelp,
  The purpose of this script is to automate manual repetitive trading (especially buy when the price decreases then sell at higher price).
  Best Regards

• 
  Sep 22, 2021
  ITohari Purchased

  Hi
  Can bot runing with signal ?
  Ex:
  Coin : BTCUSDT
  BUY $1
  SELL $2 - $3 - $4
  STOP $0.1
  
• 
  Sep 22, 2021
  jetblack Author

  Hello ITohari,
  Currenly, there is no trade signal support on the script.
  Best Regards!

• 
  Sep 18, 2021
  sayazia Purchased

  Hi, is the bot still running while the web (interface) closed?
• View 4 more replies
• 
  Sep 18, 2021
  jetblack Author

  Hello sayazia,
  You need to set a cronjob to "api.php?action=process" for that.
  All the Best!
• 
  Sep 18, 2021
  sayazia Purchased

  Hi Jet
  What is the problem if we got "getExchangeInfo" error notice?
• 
  Sep 18, 2021
  jetblack Author

  Hello sayazia,
  It's probably an insufficient source/ram issue.
  To resolve it, please open settings page and uncheck "Automatically Fetch Trading Rules On Pair Change". Then you need to enter trading rules manually.
  https://www.binance.com/en/trade-rule
  Asset Price Tick Size => Min Price Movement
  Minimum Trade Amount => Asset Lot Step Size
  https://www.jetphp.com/cryptobot/help/#s3-2
• 
  Sep 18, 2021
  sayazia Purchased

  did you mean RAM of my machine/server?
• 
  Sep 18, 2021
  jetblack Author

  Hello sayazia,
  You may need to edit your php.ini settings to resolve this but it is not much important because that method is called only if you change pairs.
• 
  Sep 19, 2021
  sayazia Purchased

  Hi, I could not get my installed app work, after saving and pressing start nothing happen except the start button become in pressed style and when we press stop, the both start and stop button in pressed style, also if we press pause, all of button in pressed style.
  Let me contact you via email, I will share my link to be reviewed whats wrong whit it, thank you
• 
  Sep 19, 2021
  jetblack Author

  Sure.

• 
  Sep 13, 2021
  Safiyu Purchased

  is it possible to add a new coin auto trading system to this bot?
  
  when a new coin list in my linked exchange, bot auto-buy the coin at listing price ?
• 
  Sep 13, 2021
  jetblack Author

  Hello Safiyu,
  Custom coding would be required for your idea.
  Please send me details via direct message so we can discuss further.
  Best Regards!
• 
  Sep 13, 2021
  Safiyu Purchased

  OK thanks

• 
  Sep 9, 2021
  HarithaRathnayake

  Hi, This is spot trading bot or margin trading bot?
  It working DCA stratagy?
  THanks
• 
  Sep 9, 2021
  jetblack Author

  Hello HarithaRathnayake,
  This is spot trading bot currently.
  Best Regards
• 
  Sep 9, 2021
  HarithaRathnayake

  so it working DCA know?
• 
  Sep 9, 2021
  jetblack Author

  Hello HarithaRathnayake,
  
  Please check algorithm section of documentation:
  https://www.jetphp.com/cryptobot/help/#s3-1