1 Support questions or comments

• 
  Mar 31, 2017
  hcrgroup Purchased

  Hi there, I have FTP'd the contents of the zip file and tried adding the MySQL database information during set-up. It keeps telling me 'Error: Invalid database information.' I have checked, double-checked and triple-checked the information that I am supposed to put in there and it still tells me that it's wrong. For Host Name it's 'localhost', then the same database and username of the database and the password that I made. I honestly don't know where/how I could have gone wrong. Any help you can give is greatly appreciated.
• 
  Apr 3, 2017
  Ranksol Author

  Hi hcgroup !
  
  Thank you for purchasing from us. Please don't worry and have some patience. We will fix your issue (if any) within the most least possible time
  
  Please generate a support ticket at: http://www.ranksol.com/help
  
  And don't forget to send us your install url, master user name, master password, c-panel credentials and we will make it work accordingly.
  
  Thank you
  
  Team Ranking Solutions
  http://www.ranksol.com
  
• 
  Apr 3, 2017
  hcrgroup Purchased

  I have opened a ticket via the given URL above. I look forward to hearing form you soon.
• 
  Apr 3, 2017
  Ranksol Author

  Thank you ...
  
  Don't forget to check out our other products as well: https://www.codester.com/user/Ranksol/
  
  Best Regards
  Team Ranking Solutions
  http://www.ranksol.com