21 Support questions or comments

• 
  1 week ago
  mkrishna477 Purchased

  When i provide the google shared link URL for my video exernal URL, it is not playing, what shall i do in order to make it work
• 
  1 week ago
  piksera Author

  Google shared links are not direct video file URLs and may not be compatible with external video players. For an external video URL to work, it usually needs to end with .mp4, .webm, or another supported format.

• 
  1 month ago
  orhan19

  Hello,
  
  I want to buy this system but i need ask some questions.
  
  Thanks
• View 1 more reply
• 
  1 month ago
  piksera Author

  Hi, Orhan!
  
  I am here to answer all of your questions at any time.
  
  Br,
  Noah - Piksera
• 
  1 month ago
  orhan19

  I sent a mail to [email protected] address.
  Can you check please ?
  
  Thanks
  Br
• 
  1 month ago
  piksera Author

  Hi,
  
  We have received your mail, and we have replied! kindly visit our support center at support.piksera.com, so we can have realtime messaging since your project is large enough and we are curious to talk about Piksera and compare to your needs.
  
  Br,
  Noah
• 
  1 month ago
  FrederickStaff

  Please keep sales on Codester!

• 
  2 months ago
  alexrudson Purchased

  I can't associate a student with a course.
• View 1 more reply
• 
  2 months ago
  piksera Author

  Hi, Alex. We have opened your ticket, we hope we can fix this bug up real soon. Br, Noah
  
• 
  2 months ago
  alexrudson Purchased

  ok
• 
  2 months ago
  alexrudson Purchased

  Thank you for the support, the system is fully working as I wanted, you are great!
• 
  2 months ago
  piksera Author

  You are welcome, as always .

• 
  3 months ago
  NotionDev

  good morning,
  im interested in buying your item , and i have some questions:
  1- is it a full system where instructors can add courses and student enroll to it? or only a template?
  2-from the support messages i found that there is a pro version, what is the difference between this and the pro ,and where i can check the demo ?
• 
  3 months ago
  piksera Author

  Good morning,
  
  Thank you for your interest! Let me clarify:
  
  Piksera LMS v.18 is a full system, not just a template. It allows instructors to add courses and students to enroll seamlessly, offering all the essential features of a Learning Management System.
  
  The Pro version, while currently on hold due to a major upcoming update, includes additional functionality such as advanced AI features and an extended live course builder. For now, you can explore how Piksera LMS works via the demo at lms.piksera.com. It reflects the exact features available in the current version.
  
  Let me know if you have more questions!

• 
  5 months ago
  alexrudson Purchased

  amigo, como faço pra atualizar?
• View 6 more replies
• 
  5 months ago
  piksera Author

  Olá, alex. Abra um ticket em nosso centro de suporte https://support.piksera.com . Nossa equipe de suporte orientará você sobre isso.
• 
  5 months ago
  alexrudson Purchased

  opened the ticket, thank you
• 
  5 months ago
  alexrudson Purchased

  preciso do seu suporte, abri já o ticket lá no seu sistema
• 
  5 months ago
  piksera Author

  Abra um ticket em nosso centro de suporte.
• 
  5 months ago
  alexrudson Purchased

  já abri desde ontem
• 
  5 months ago
  piksera Author

  ah, desculpe, copiei a mensagem antiga. eu já respondi a você hoje cedo.
• 
  5 months ago
  alexrudson Purchased

  ok, obrigado.
• 
  5 months ago
  alexrudson Purchased

  As always excellent support! Thank you once again for your promptness.
• 
  5 months ago
  piksera Author

  Thanks to you for choosing with Piksera LMS. It's an honour.
  

• 
  7 months ago
  mkrishna477 Purchased

  Error when creating course category
• 
  7 months ago
  piksera Author

  Hi mkrishna477,
  
  We have resolved the bug, and the update is currently under review. It will be released soon by Codester. If you need the unreleased update to fix the "error while creating course category" issue, please open a ticket on our support center. Our team is ready to assist you.
  
  Best regards,
  Piksera Support

• 
  10 months ago
  Jura1

  
  What version of Laravel are you using in this script ?
• View 8 more replies
• 
  10 months ago
  piksera Author

  Hi, Jura!
  
  We are using Laravel version of 10.21 on Piksera LMS.
  
  Br,
  Piksera Support
• 
  10 months ago
  Jura1

  Hi, but did you increase the price by 10 dollars?
  
• 
  10 months ago
  piksera Author

  Hello,
  
  We made this decision because we've included exclusive plugins and themes in the package. Now, you'll get access to four different themes and layouts. We've given the whole system and design a refresh and added numerous pre-built languages, subscription options, and more.
  
  By supporting our work and becoming our client, you're helping us improve and update even more.
  
  Best regards,
  Piksera Suppor
• 
  10 months ago
  Jura1

  OK !
  The demo is not available ??
  https://lms.piksera.com/login
  
  I wanted to check out the new themes and layouts and subscription options.
  
• 
  10 months ago
  piksera Author

  Hey there, Jura!
  
  Now, our demo is live:
  
  Live Demo: https://lms.piksera.com/
  
  Admin
  Admin Panel URL
  Username: [email protected]
  Password: password
  Instructor
  Username: [email protected]
  Password: password
  Student
  Username: [email protected]
  Password: password
• 
  10 months ago
  Jura1

  Hello, I tested the demo, I have some questions:
  1 - After completing the course as a student, I did not have the option to issue the certificate.
  
  2 - In Admin, where I configure the plugins. Enable/Disable ?
  
  3 - Where is the Multi Instructors Plugin? This plugin is very important.
  
  4 - When I try to download a material, it gives an error, see the images: https://prnt.sc/nFYKD_J18S0X
  https://prnt.sc/n-1f7aXSS5B_
  
  If I have any other questions, I'll post them here... I'll keep testing...
  
• 
  10 months ago
  piksera Author

  Hi, Jura!
  
  1. After completing the course students will be issued certificate, correct. Since we made major update, plugins are now under upgrade, which means Certificate, Multi Instructors, Student progress plugins are under update. Currently they are not compatible with Piksera LMS 1.7 yet. We are doing this for seamless updates in the future.
  
  2. In Admin, There will be dedicated settings for the plugins to be installed soon, like it used to be in 1.6, and updated.
  
  3. Multi Instructors is under upgrade to be compatible with version 1.7
  
  4. This download bug has been noted, and is being fixed next week.
  
  All testing and the feedbacks are genuinely appreciated very much, we improve and update Piksera LMS all the time.
  
  Best regards
• 
  10 months ago
  piksera Author

  Hi Jura,
  
  Exciting updates! We've added Certificate, Multi-Instructor, and Student Progress plugins, along with fixing reported bugs. Test them out and share your feedback!
  
  Certificate: Students automatically receive customizable certificates upon completion.
  Multi-Instructor: Instructors can add colleagues to their courses.
  Student Progress: Instructors can track student progress on /dashboard/students-progress.
  Best regards,
  Piksera Support
• 
  10 months ago
  Jura1

  Hi, when I try to download the certificate, error 404 occurs:
  https://prnt.sc/cTEpWp8hAzEF
  
  In Subscription Plans:
  https://prnt.sc/7gY2LQaNhQqU
  I should have the option to select the courses that are part of the plan.
  
  Edit Page:
  https://prnt.sc/7gY2LQaNhQqU
  option to include image is not working.
  
  But the system is getting very good.
• 
  10 months ago
  piksera Author

  Thank you for your time, reports and feedbacks!
  
  Because of you our LMS is improving. We will do tweaks again and let you know when fixed.
  
  1. You are correct, we will make sure generating certificates to work.
  
  2. The subscruption plan "includes" is not to select courses to the membership, it's for the includes list in pricing page, and students let know what is included in the subscruption box.
  
  Take a look at:
  https://lms.piksera.com/subscriptions
  
  3. We will take a look the edit page, and do tweaks.
  
  If you need to know more about Piksera LMS, take a look our updated documentation at:
  
  https://docs.piksera.com/ or https://piksera.com/docs.html
  
  Best regards,
  Piksera Support
• 
  9 months ago
  piksera Author

  Hi Jura,
  
  We've fixed all the bugs you reported. We believe the script is now clean, well-documented, and of high quality, just as you've been waiting for.
  
  Best regards,
  Piksera Support

• 
  11 months ago
  ahmedbendarma Purchased

  I don't know how to upload it on hostinger.
• 
  11 months ago
  piksera Author

  Hello Ahmed,
  
  Thank you for choosing Piksera LMS. Your satisfaction is our top priority, and we're here to help with any questions or concerns you may have. Your ticket has been received, and our dedicated support team will be in touch shortly to assist you further.
  
  Warm regards,
  Piksera Support

• 
  Jan 9, 2024
  jakychan123 Purchased

  hello is there monhtly membership module available?
• 
  Jan 9, 2024
  piksera Author

  Hi, Jakychan!
  
  As Piksera LMS 1.6, there is no subscription feature but we could add that profissional feature to the LMS because of your suggestion. We are taking all new suggestions on:
  
  https://piksera.canny.io/piksera-lms
  
  Best regards
  Piksera Team
• 
  Jan 9, 2024
  jakychan123 Purchased

  hey, support ticket just opened. please check.
• 
  Jan 9, 2024
  piksera Author

  Hi,
  Thank you for being part of Piksera LMS Clients. We have replied to your ticket, and glad to assist you anytime!
  
  Br,

• 
  Dec 16, 2023
  egbeve Purchased

  please my site has been offline for several months now. I have done all I could to get it back online but to no avail. I don't know your updates are automatic which is affecting my platform. I need assist please
• 
  Dec 17, 2023
  piksera Author

  Dear Egbeve,
  
  We appreciate your report on your site's extended downtime. Please be assured that our updates are NOT automatic, and we will work diligently to identify and address any issues that may be affecting your platform.
  
  Please open a support ticket in our center for investigation. Our team will work swiftly to address the issue.
  
  Best regards,
  Piksera Team
• 
  Dec 17, 2023
  piksera Author

  Dear Egbeve,
  
  We have opened a new ticket for you. Check it on our support center.
  
  Br,
  Piksera Support