17 Support questions or comments

• 
  2 months ago
  alexrudson Purchased

  amigo, como faço pra atualizar?
• View 6 more replies
• 
  2 months ago
  piksera Author

  Olá, alex. Abra um ticket em nosso centro de suporte https://support.piksera.com . Nossa equipe de suporte orientará você sobre isso.
• 
  2 months ago
  alexrudson Purchased

  opened the ticket, thank you
• 
  1 month ago
  alexrudson Purchased

  preciso do seu suporte, abri já o ticket lá no seu sistema
• 
  1 month ago
  piksera Author

  Abra um ticket em nosso centro de suporte.
• 
  1 month ago
  alexrudson Purchased

  já abri desde ontem
• 
  1 month ago
  piksera Author

  ah, desculpe, copiei a mensagem antiga. eu já respondi a você hoje cedo.
• 
  1 month ago
  alexrudson Purchased

  ok, obrigado.
• 
  1 month ago
  alexrudson Purchased

  As always excellent support! Thank you once again for your promptness.
• 
  1 month ago
  piksera Author

  Thanks to you for choosing with Piksera LMS. It's an honour.
  

• 
  4 months ago
  mkrishna477 Purchased

  Error when creating course category
• 
  4 months ago
  piksera Author

  Hi mkrishna477,
  
  We have resolved the bug, and the update is currently under review. It will be released soon by Codester. If you need the unreleased update to fix the "error while creating course category" issue, please open a ticket on our support center. Our team is ready to assist you.
  
  Best regards,
  Piksera Support

• 
  7 months ago
  Jura1

  
  What version of Laravel are you using in this script ?
• View 8 more replies
• 
  6 months ago
  piksera Author

  Hi, Jura!
  
  We are using Laravel version of 10.21 on Piksera LMS.
  
  Br,
  Piksera Support
• 
  6 months ago
  Jura1

  Hi, but did you increase the price by 10 dollars?
  
• 
  6 months ago
  piksera Author

  Hello,
  
  We made this decision because we've included exclusive plugins and themes in the package. Now, you'll get access to four different themes and layouts. We've given the whole system and design a refresh and added numerous pre-built languages, subscription options, and more.
  
  By supporting our work and becoming our client, you're helping us improve and update even more.
  
  Best regards,
  Piksera Suppor
• 
  6 months ago
  Jura1

  OK !
  The demo is not available ??
  https://lms.piksera.com/login
  
  I wanted to check out the new themes and layouts and subscription options.
  
• 
  6 months ago
  piksera Author

  Hey there, Jura!
  
  Now, our demo is live:
  
  Live Demo: https://lms.piksera.com/
  
  Admin
  Admin Panel URL
  Username: [email protected]
  Password: password
  Instructor
  Username: [email protected]
  Password: password
  Student
  Username: [email protected]
  Password: password
• 
  6 months ago
  Jura1

  Hello, I tested the demo, I have some questions:
  1 - After completing the course as a student, I did not have the option to issue the certificate.
  
  2 - In Admin, where I configure the plugins. Enable/Disable ?
  
  3 - Where is the Multi Instructors Plugin? This plugin is very important.
  
  4 - When I try to download a material, it gives an error, see the images: https://prnt.sc/nFYKD_J18S0X
  https://prnt.sc/n-1f7aXSS5B_
  
  If I have any other questions, I'll post them here... I'll keep testing...
  
• 
  6 months ago
  piksera Author

  Hi, Jura!
  
  1. After completing the course students will be issued certificate, correct. Since we made major update, plugins are now under upgrade, which means Certificate, Multi Instructors, Student progress plugins are under update. Currently they are not compatible with Piksera LMS 1.7 yet. We are doing this for seamless updates in the future.
  
  2. In Admin, There will be dedicated settings for the plugins to be installed soon, like it used to be in 1.6, and updated.
  
  3. Multi Instructors is under upgrade to be compatible with version 1.7
  
  4. This download bug has been noted, and is being fixed next week.
  
  All testing and the feedbacks are genuinely appreciated very much, we improve and update Piksera LMS all the time.
  
  Best regards
• 
  6 months ago
  piksera Author

  Hi Jura,
  
  Exciting updates! We've added Certificate, Multi-Instructor, and Student Progress plugins, along with fixing reported bugs. Test them out and share your feedback!
  
  Certificate: Students automatically receive customizable certificates upon completion.
  Multi-Instructor: Instructors can add colleagues to their courses.
  Student Progress: Instructors can track student progress on /dashboard/students-progress.
  Best regards,
  Piksera Support
• 
  6 months ago
  Jura1

  Hi, when I try to download the certificate, error 404 occurs:
  https://prnt.sc/cTEpWp8hAzEF
  
  In Subscription Plans:
  https://prnt.sc/7gY2LQaNhQqU
  I should have the option to select the courses that are part of the plan.
  
  Edit Page:
  https://prnt.sc/7gY2LQaNhQqU
  option to include image is not working.
  
  But the system is getting very good.
• 
  6 months ago
  piksera Author

  Thank you for your time, reports and feedbacks!
  
  Because of you our LMS is improving. We will do tweaks again and let you know when fixed.
  
  1. You are correct, we will make sure generating certificates to work.
  
  2. The subscruption plan "includes" is not to select courses to the membership, it's for the includes list in pricing page, and students let know what is included in the subscruption box.
  
  Take a look at:
  https://lms.piksera.com/subscriptions
  
  3. We will take a look the edit page, and do tweaks.
  
  If you need to know more about Piksera LMS, take a look our updated documentation at:
  
  https://docs.piksera.com/ or https://piksera.com/docs.html
  
  Best regards,
  Piksera Support
• 
  6 months ago
  piksera Author

  Hi Jura,
  
  We've fixed all the bugs you reported. We believe the script is now clean, well-documented, and of high quality, just as you've been waiting for.
  
  Best regards,
  Piksera Support

• 
  8 months ago
  ahmedbendarma Purchased

  I don't know how to upload it on hostinger.
• 
  8 months ago
  piksera Author

  Hello Ahmed,
  
  Thank you for choosing Piksera LMS. Your satisfaction is our top priority, and we're here to help with any questions or concerns you may have. Your ticket has been received, and our dedicated support team will be in touch shortly to assist you further.
  
  Warm regards,
  Piksera Support

• 
  10 months ago
  jakychan123 Purchased

  hello is there monhtly membership module available?
• 
  10 months ago
  piksera Author

  Hi, Jakychan!
  
  As Piksera LMS 1.6, there is no subscription feature but we could add that profissional feature to the LMS because of your suggestion. We are taking all new suggestions on:
  
  https://piksera.canny.io/piksera-lms
  
  Best regards
  Piksera Team
• 
  10 months ago
  jakychan123 Purchased

  hey, support ticket just opened. please check.
• 
  10 months ago
  piksera Author

  Hi,
  Thank you for being part of Piksera LMS Clients. We have replied to your ticket, and glad to assist you anytime!
  
  Br,

• 
  10 months ago
  egbeve Purchased

  please my site has been offline for several months now. I have done all I could to get it back online but to no avail. I don't know your updates are automatic which is affecting my platform. I need assist please
• 
  10 months ago
  piksera Author

  Dear Egbeve,
  
  We appreciate your report on your site's extended downtime. Please be assured that our updates are NOT automatic, and we will work diligently to identify and address any issues that may be affecting your platform.
  
  Please open a support ticket in our center for investigation. Our team will work swiftly to address the issue.
  
  Best regards,
  Piksera Team
• 
  10 months ago
  piksera Author

  Dear Egbeve,
  
  We have opened a new ticket for you. Check it on our support center.
  
  Br,
  Piksera Support

• 
  Nov 12, 2023
  mulu Purchased

  Hi. I am interseted in this web script but I have the followong questions :-
  1. As online course website , is there a way that students print or get their own certificate after they pass the quez ?
  2. I checked that only on the adding new courses regarding youtube video link, it only accepts youtube url ink .
  Can it accept youtube embeding url codes effect ?
  For example for this one youtube video
  a. url link "https://youtu.be/dHjWVlfNraM"
  b. embeded link "<iframe width="716" height="403" src="https://www.youtube.com/embed/dHjWVlfNraM" title="Kinematics In One Dimension - Physics" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>"
  which is very important . So do it accepts?
  3. Is there any A.I writer and the possibility integrate chatgpt?
  This are the main questions . Please let me know
  Thank you for your information
• View 3 more replies
• 
  11 months ago
  piksera Author

  Hi, Mulu!
  
  We are very glad that you are interested in Piksera LMS.
  
  1. Absolutely, we have a certificate plugin that enables students to get their certificates after passing through a course.
  
  2. Ofcourse! We currently have that option in our system already! Our LMS gives options for HTML upload, external URL (.mp4), Youtube URL, Vimeo URL & Embedded video.
  
  3. We do not have currently, but as our team we would love to hear about your wishes how you would want it to be. Let us know your thoughts on ChatGPT in Piksera LMS.
  
  - Where do you want it to be located ( whether for public use, non users.)
  
  - If non public use, to whom for example ( only tutors at their dashboard)?
  
  - What are the purpose and features would you want it to have?
  
  Thank you for building greatest LMS with us!
  
  ~ Piksera Support
• 
  11 months ago
  mulu Purchased

  Hi thanks for your information.
  1. Regarding A.i writer or chatgpt that helps the teacher to write course description?
  2. Is the price the same including the plugin?
  3. Is there a place to put Google ads?
  
  Let me know.
  Thank you for your information
• 
  11 months ago
  piksera Author

  Hello again, Mulu!
  
  1. That sounds very good idea! We will add GPT AI feature to the dashboard for tutors so they can write course titles, course descriptions and other useful stuff in the future update.
  
  2. As part of our Black Friday promotion, all plugins will be available free of charge until the end of November. We believe this limited-time offer will provide added value to your experience with our platform.
  
  3. Adding Google Ads to a LMS is a new thing to us, so we have never thought about it. Anyways Google Adsense offers an automatic ad replacement code that can be added to the header of your LMS, and does all the job automatically ensuring that your LMS still looks clean.
  
  We are committed to continuously improving our platform, and your suggestions play a crucial role in shaping its evolution. Thank you for being a valued member of our community.
  
  Best regards,
  Piksera Support
  
  
  
• 
  11 months ago
  mulu Purchased

  Great. For the last question.
  Is the LMS script comparable hostinger web hosting? I saw that it recommend Bluehost.
  Really I appreciate your fast reply.
  Thank again for your information
  
• 
  11 months ago
  piksera Author

  Hi again!
  
  We haven't tested in Hostinger's web hosting with any client of ours or ourselves but what matters is shared hosting with Cpanel, that offers PHP 7x- version.
  
  Why we recommend Namecheap or Bluehost?
  
  Because we have run installations for our clients and run successfully.
  
  How easy is to install Piksera LMS? It took us less than 5 minutes.
  
  https://youtu.be/dzjPGfbtEdo
  
  No problem! We are very happy to have you!
  
  Regards!
• 
  11 months ago
  mulu Purchased

  I recommend that the website script is interesting for online education.
  I will update you soon.
  Thank you so much for your information

• 
  Apr 19, 2023
  Codede

  Hallo author team,
  Did not see examination module. It says assignment but cannot conduct online exam. exam module and certification module not in it. How online video class conducted? No blackboard or video platform. It is more or less a marketplace where some instructors can upload video on yutube and share or conduct live classes through some api. But no buyer has written any positive review yet. Altogether a substandard product with out basic qualification of a good LMS. The demo certificate link takes to other marketplace
• 
  Apr 20, 2023
  piksera Author

  Hi, Codede!
  
  Please check the our demo site as you will find all our features available currently.: https://demo.piksera.org
  
  Regards,
  Piksera Team

• 
  Apr 15, 2023
  Codede

  Sorry. $90 is my budget for major exended license
• 
  Apr 15, 2023
  piksera Author

  Hi, Codede,
  
  Once again, thank you for your interest in our platform. Please feel free to ask any pre-sale questions you may have without hesitation.
  
  Regards,
  Piksera Team

• 
  Apr 9, 2023
  Codede

  Have in language German? What is your lowest price for Regular license' and major license'. What support give? What type examination capable? This android app? Easter special price drop given?
• View 4 more replies
• 
  Apr 10, 2023
  piksera Author

  Hi, Codede!
  
  Piksera LMS supports any language including German. We have decided to bundle our items for cheap price. You could buy each one of them separately and would cost more.
  
  We give support on Piksera LMS - Bundle 6 month of customer support.
  Examination and Quizes are possible with our assignment and quiz system, where student
  can be tested their knowledge like Moodle.
  
  Yes, we have developed an android app for it, please give a test! We cannot go on any special price sale, as we are not allowed, you can always check out website.
  
  Best Regards from
  Piksera Team
• 
  Apr 11, 2023
  Codede

  which platform you made android app? This product useful for severaL branch schools? This app work without website? Respect author reply. No positive buyer reviews with details not available. Can purchase major license for 90 dollars. What hosting good? App for iphone ? Thanx
• 
  Apr 11, 2023
  piksera Author

  Greetings, Codede,
  
  We are delighted your interest in Piksera LMS. We appreciate your consideration and would like to provide you with some important information regarding our platform.
  
  1. Currently, the Piksera LMS app is designed for Android and will soon be available for iOS as well.
  2. The Mobile App requires Piksera LMS and a database host, which is presently mySQL and PHP, respectively.
  3. Our customers have reported great satisfaction in creating their own platforms using Piksera LMS.
  4. You have the option to purchase a Regular License for $60, which includes Piksera LMS, Mobile App, and London Theme for Piksera LMS. Or Extended license for unlimited projects.
  
  We recommend that our users utilize Bluehost, which has been tested by our team, or Namecheap, which has been successfully installed for many of our customers.
  
  Once again, thank you for your interest in our platform. Please feel free to ask any pre-sale questions you may have without hesitation.
  
  Best regards,
  
  The Piksera Support Team
• 
  Apr 12, 2023
  Codede

  Thanx support team
  bluehost-namecheap shared hosting possible?
  Different branch permissible with separate dashboard, userroles?
  Only London theme or all themes given?
  If you give major license for $90, interested after demo testing
  I read below that you give 12month support and instllasion.
• 
  Apr 12, 2023
  piksera Author

  Hi, Codade!
  
  1. Bluehost-Namecheap shared hosting possible?
  - We recommend you checking the hosting provider's websites as both Shared & VPS are possible.
  2. Different branch permissible with separate dashboard, user roles?
  - Yes, there are 3 user roles:
  - Admin role access to admin and tutor dashboard,
  - Instructor role access to tutor dashboard,
  - User role access user dashboard.
  3. Only London theme or all themes given?
  - Both Helsinki theme & London theme comes with Piksera LMS - Bundle file.
  4. If you give major license for $90, interested after demo testing, I read below that you give 12-months support and installation?
  - Yes buying extended license gives you 12-months of free support with one-time free theme installation by our support center.
  
  Once again, thank you for your interest in our platform. Please feel free to ask any pre-sale questions you may have without hesitation.
  
  Best regards,
  
  The Piksera Support Team
• 
  Apr 13, 2023
  Codede

  4. If you give major license for $90, interested after demo testing, I read below that you give 12-months support and installation?
  - Yes buying extended license gives you 12-months of free support with one-time free theme installation by our support center.
  
  OK. Interested. How to pay $90
• 
  Apr 13, 2023
  piksera Author

  Hi Codade,
  
  We offer a single license for $60 and an extended license for $170, both of which include the beautiful Piksera LMS, Mobile App, and Helsinki Theme.
  
  For the single license, you will receive six months of free support and one project, while the extended license comes with twelve months of free support and unlimited projects.
  
  I hope this information clarifies any confusion and please let us know if you have any further questions or concerns.
  
  Best regards,
  
  Piksera Team