10 Support questions or comments

• 
  10 hours ago
  adspirin

  Hi dear
  Please let me know is your game meet requirements below ?
  
  What should be in the game:
  - Written in the latest version of Unity (no older than version 20, preferably 22-23)
  - Project file with the extension .sln
  -Packages folder (contains the project dependencies installed via the Unity Package Manager (UPM). These packages provide functionality necessary for mobile game development: rendering systems, input management, animations, UI, etc.)
  - ProjectSettings folder (contains configuration files that define global project settings in Unity. These files set build parameters, platforms, input, graphics, physics, and other systems. This folder is critical for the proper functioning of the project, especially during collaborative development and when using version control systems like Git)
  - Library folder (settings for storing cached project data)
  - Assets folder

• 
  Dec 12, 2023
  linestudio Author

  Guys Check the new Update (V2.0_/12/12/23)💯💯
  What's New:
  
  ✅Update SDKs (AdMob, In-App Purchases) to the latest versions.
  ✅AdMob GDPR: Integrate the new GDPR system for ad serving (AdMob Version).
  ✅Bug Fixes
  

• 
  Oct 9, 2023
  huangxiao Purchased

  Hello, I've bought this game, could you please provide us with a version without ad components?
  
  
• 
  Dec 12, 2023
  linestudio Author

  hi there, please send a message or contact me via email : [email protected]
  Thanks

• 
  Oct 5, 2023
  jacintomontu Purchased

  Hello, good morning, we have purchased the asset: Water Sort Puzzle - Complete Unity Game, we were able to develop it well but in the end we encountered a problem and I would like to ask you to please guide us to try to solve it.
  
  We need to integrate this game in a bigger project that uses the built in render pipeline.
  
  After doing some work over your asset, we realized is using the Universal Render Pipeline and this will be an issue when merging the projects.
  
  Do you think is doable to keep the game working as it is, but using the built in pipeline?
  
  Any toughts on this would be appreciated. Thank you!
• View 1 more reply
• 
  Oct 9, 2023
  linestudio Author

  hi, I've actually replied to your email several days ago and mentioned all the possible solutions you can approach, please check your mail. thanks
• 
  Oct 9, 2023
  jacintomontu Purchased

  Hi! I can't find your email. Please send again to: [email protected] and [email protected]
  
  Also, I drop you a line so you can reply. Sent to: [email protected]
• 
  Oct 10, 2023
  jacintomontu Purchased

  If you reply please let me know
• 
  Oct 10, 2023
  linestudio Author

  please check your mail, thanks

• 
  Jul 24, 2023
  Vathay Purchased

  Hi I bought this game, reskin it and upload into google playstore. But when my customers play this game. They have 2 problems. First They can not purchase any item in the shop. The system said "Action Failed". Second problem is They can not click to see AD + icon (Ad icon + red tube) on the top of playing screen. It would not do anything No matter how many time we click that icon. Please suggest how to fix these problems.
• 
  Jul 24, 2023
  linestudio Author

  hi there, this is an unusual behavior that I believe might be related to non-setup or misconfiguration with the IAP (In-App Purchases) and ads. To resolve this issue, could you please reply to the direct message (DM) I sent you? I've asked a few questions to help identify the potential problem. Thank you!

• 
  Feb 14, 2023
  Ravi44

  will u explain how code is connected to each other, i will buy
• 
  Feb 14, 2023
  linestudio Author

  Hello there! I hope you're doing well. To clarify, were you asking for an explanation of how the backend works? Or are you asking about how the code is connected, such as how the game works and how scripts are called from other scripts?, can you explain more? and you can send a message, it would be better
• 
  Feb 19, 2023
  Ravi44

  how the game works,
  and also will you reskin the game completely
• 
  Feb 20, 2023
  linestudio Author

  hi there, Kindly reach out to me for further details regarding reskinning by sending an email to [email protected]

• 
  Jan 25, 2023
  businesstheoriginals Purchased

  Hello there,
  
  I need help regarding:
  
  • Setting Auto Position of bottles depend on the number of the bottles
  
  Example: If there are only 4 bottles, I want to show them in the
  middle of the screen. If there's 12 I want to auto change the position
  depending upon the number of bottles showing in the screen.
  
  Please help me to figure this out. Thank you!
  
  I already sent you mail here: [email protected]
• 
  Jan 25, 2023
  linestudio Author

  Hi, thanks for contacting us. I replied to your message, please check your mail.

• 
  Jan 15, 2023
  MiniBossStudio Purchased

  Hi there,
  I have been testing this game for a few days. I found an issue with screen optimization ( Due to the screen nose some of the buttons get a little bit hidden). Let me know if you can fix it.
• 
  Jan 15, 2023
  linestudio Author

  hi, the screen is already optimized for all the screen sizes can you please mention which scene(main menu, shop, game ...) this appears in? and please tell me which buttons (exactly) so I can make a test for it, and solve it if it needs that.
  
  waiting for your reply, you can contact us at: [email protected] if you have more details about this. thanks
• 
  Jan 18, 2023
  linestudio Author

  hi again, please just reply to the comment. which Button is hidden? literally, I checked everything again and there are no hidden buttons at all. and the screen is optimized for all screen sizes !!. thanks

• 
  Dec 22, 2022
  ALIQASWER Purchased

  Hi pleaseI downloaded this game but the configuration for apple are not listed in the documentation and it's IAP notworking for both ANDROID AND IOS so please could you upload new documentation for IOS IAP and android
• 
  Dec 22, 2022
  linestudio Author

  hi please contact me at: [email protected]
  and please describe more about the iap, cuz there are already a part in documentation on how to setup the IAP, and it's working perfectly here. maybe you did copy the ids wrong or something please email me and describe more, and I'll do my best to help you.
  
  waiting for your email, thanks
• 
  Dec 22, 2022
  ALIQASWER Purchased

  The documentation is all about the android IAP not IOS that what I trying to tell you and I follow every step that mentioned in the documentation and there is an old version of google play console image in the documentation
• 
  Dec 23, 2022
  linestudio Author

  hi again, at first this is a unity project template so all the buyers can build for the platform they want. primary we did everything for android but like I said anyone can build for other platforms, and this is why there is no section in the documentation on how to add the IAP ids to the ios app store.
  
  what I wanna say is that this is a unity project template, so we can't cover all the stores (it's different from one to another), and make documentation on how to add IAP ids on all mobile stores and all platforms, it's impossible. but instead, we describe everything related to unity. and + (how to deal with GOOGLE PLAY STORE), cuz most of the customers are targeting this market.
  
  and for your needs (add IAP ids on IOS AppStore). in general, you only need to make a search on how to add IAP products for your target store. or you can contact us as I said before and we can suggest you some resources.
  
  and for the old images, bro everything is the same (how to copy the IAP ids to your google play console images is the same), it's the same dashboard. we described how to do this. and this worked for all the buyers, literally all of them.
  
  and bro, you can contact us anytime so we'll guide you exactly based on your problem

• 
  Dec 12, 2022
  InvBoy Purchased

  I downloaded and followed the docs to run the game but the water is ever violet and every cup is full of it, I miss something or it's a bug? Can you please help me?
• 
  Dec 12, 2022
  linestudio Author

  hi InvBoy, this is a common importing problem (the unity editor didn't import the files properly, and some shaders files were not generated),
  I sent you an email on how to solve this, please check your mailbox
  
  thanks and have a nice day