20 Support questions or comments

• 
  Sep 25, 2020
  kpopmonkey

  I didn't get any support since last 7days.
  
• 
  Oct 2, 2020
  multiscraper Author

  replied to your direct request on the email
• 
  Oct 2, 2020
  kpopmonkey

  Thank you. I received email.

• 
  Apr 20, 2020
  pierre13 Purchased

  Hello,
  I wanted to know if there is still support for the multiscraper?
  
  Thank you
  
  Pierre
• 
  May 3, 2020
  multiscraper Author

  We were on quarantine all month and did not have the ability to reply at whole as did not have the internet connection at the place were we spent it
  
  I understand your indignation and do not take offense on it
  
  We are getting back to work right now and the support will be available from tomorrow, so If you still need any assistance, please, contact me directly to the [email protected], i will react immediately
  
  And one more sorry for the inconvenience
• 
  Nov 9, 2020
  catalinux2009 Purchased

  Can help me ??
  

• 
  Feb 25, 2020
  avvvar Purchased

  Hello,
  
  i paid for additional plugin , since they payments made, you are not responding me and ignoring my emails may i know what is wrong?
• View 2 more replies
• 
  Feb 26, 2020
  FrederickStaff

  @multiscraper could you please help out?
• 
  Mar 1, 2020
  avvvar Purchased

  Frederick, Thank you for your follow up, i had to pay someone else to make me the plugin, cause the scrapper was useless for me. and there is no reply yet from both emails of the support
• 
  Mar 17, 2020
  multiscraper Author

  @Frederick: thank you very much and I'm really very sorry for such late response, i was illing hard these days and was offline
  I already contacted the customer, explained the situation and hope that i will be forgiven and we will find the general solution
• 
  Mar 19, 2020
  avvvar Purchased

  Dear Frederick
  We are in touch again with @multiscraper
  Thank you
• 
  Mar 19, 2020
  FrederickStaff

  Thank you multiscraper and avvvar. I am happy to hear you are in touch.

• 
  Nov 18, 2019
  hemantcws

  hello i want to get all products with categories from 2 prestashop sites, in a prestashop 1.7 site, is this module able for get products?? please contact me soon, i will purchase this module if it can get all products with categories .
• 
  Nov 18, 2019
  multiscraper Author

  you may contact us directly to the [email protected] to discuss such job

• 
  May 4, 2019
  ajwitluv

  Hello,
  I have been importing products with your plugin without any problems
  But yesterday when I logged into the multiscraper page, at the top it says page not found but when I scroll down I see the page and all my previously scraped products have disappeared, but they are still in my store
  
  I think the extension updated because I see the appearance has changed and I enabled auto update
  
  Please tell me how I can get back old lists
• 
  May 4, 2019
  multiscraper Author

  yes, this is last upgrade's bug, our fault, sorry...
  please, contact us directly on [email protected]
• 
  May 4, 2019
  ajwitluv

  Ok I also just realized am on wrong page, mine is for open cart but I will send mail

• 
  May 2, 2019
  FrenchReseller Purchased

  Hello, i have buying your module last year for my prestashop 1.6.
  We are French dropshipper
  Now when i make some test with your module and my supplier in china :
  sunsky online
  I would say there are somes bugs :
  I explain it:
  
  Because i would import in french translated language , somes category of products of this supplier :
  
  - I choice first french language in the supplier website
  - I create a task and copy for example the category of smartphones here example (with FR in the link)
  https://www.sunsky-online.com/fr/list/100735/Smartphone.htm
  
  - After this, you should see this after all import of this catagory with your module:
  1) The first 10 or 20 products is imported in FRENCH LANGUAGE in my prestashop and the sku is imported.
  2) The bellow imported list of products is in ENGLISH language and the sku is not imported
  
  So please help me to resolve this problem, because i dont would import in english (i dont have problem with english language) because too many work to translate it to french after import.
  
  A SUGGESTION: Its possible to add somes new feature to your module like this :
  - define a supplier (in prestashop)
  - Define carriers (in prestashop)
  - Define the text "in stock" or "out of stock" when import
  - availability to define the defaut category when we import in 2 category (example i import into a category and the subcategory : PHONE > CHINA PHONE and in this example i would define CHINA PHONE as defaut category marked for prestashop
  
  I wait your big help !
  
  Thanks for you in advance !
  
  Bye
  
• 
  May 3, 2019
  multiscraper Author

  hello
  Thank you for contacting us
  We will check the issue with the sunsky grabbing ASAP and let you know
  Sorry for the inconvenience
  To make the conversation more convenient, please contact the developer directly to the [email protected]
  Thanks
• 
  May 3, 2019
  multiscraper Author

  hello
  your problem is resolved, please contact us directly to the [email protected]
  thanks

• 
  Apr 1, 2019
  qianking88 Purchased

  i use prestashop 1.7.51 i test try price all normal,why a Grab https://www.aliexpress.com/category/200004949/human-hair-lace-wigs.html links. price all 0,i see price field negative,help me check
• 
  Apr 1, 2019
  multiscraper Author

  hello
  i already replied you directly on the email, please, check your mailbox
  thanks

• 
  Nov 15, 2018
  jaylartey Purchased

  I sent emails and the message no reply yet, support needs to improved response times I will try here, mines stop at 10 products? were can i define the number of products the value sticks to 10 when i change it, and what is the logic on 10, does it do another batch of 10 within a certain time?

• 
  Nov 15, 2017
  imedia5 Purchased

  Hi,
  I have purchased the product but this is not working for me at all. Seems like there is a problem with your module or can you please show me working sample of any customer. Can you please refund otherwise. Thank you.
• View 1 more reply
• 
  Nov 20, 2017
  multiscraper Author

  hello
  
  very sorry for the late response, i was offline
  
  please, show me your MultiScraper installation (URL will be enough), i will check it ASAP
  
  did you try the free trial version before purchase? it is working?
  please, make the direct request at the [email protected] for faster communicaton
  
  one more sorry for the inconvenience
  
  thanks
• 
  Nov 22, 2017
  multiscraper Author

  i'm still waiting for your request at the [email protected]
• 
  Nov 2, 2020
  catalinux2009 Purchased

  hey you can't help me?
  i paid for multiscrapper
• 
  Nov 2, 2020
  catalinux2009 Purchased

  6pm not import image and modlily.com not function

• 
  Oct 2, 2017
  phpprojectc

  Hello,
  
  I sent you an email, I can scrap any product.
  
  I need you to fix the module ASAP as I told you before buying the module that I intended to use it today with Amazon and Aliexpress only.
  I tried to scrap from Amazon and I couldn't scrap any product, I did many testing.
• View 5 more replies
• 
  Oct 2, 2017
  multiscraper Author

  replied to you
• 
  Oct 11, 2017
  pierre13 Purchased

  Hello,
  Multi Scraper no longer works, we have this message
  
  "MSPRO is SWITCHED OFF"
  
  Can you help us?
  
• 
  Oct 13, 2017
  pierre13 Purchased

  Hello
  why do not you reply to your emails?
  
  Thank you for checking your emails we have to pay for a support!
  
  Pierre
• 
  Oct 16, 2017
  multiscraper Author

  hello
  
  very sorry for the late response, i was offline
  i'm getting back to work right now
  already replied to you and will try to resolve your issue ASAP
  
  one more sorry for the inconvenience
  
  
• 
  Aug 25, 2018
  bastibraunjulieta

  I received the error when run it:
  
  "A PHP Error was encountered
  Severity: Warning
  
  Message: file(../app/cache/prod/appParameters.php): failed to open stream: No such file or directory
  
  Filename: config/database.php
  
  Line Number: 137"
  
  Please help!
• 
  Aug 25, 2018
  multiscraper Author

  hello
  
  please, send the support request directly to the [email protected], i will help
  
  thanks
• 
  Aug 25, 2018
  bastibraunjulieta

  Just sent email. Waiting your help!
• 
  Sep 27, 2020
  multiscraper Author

  hello
  
  very sorry for such late response, the developer will reply you tomorrow
  
  thanks