10 Support questions or comments

• 
  4 months ago
  poojagupta

  no responsive UI, no good document, no reply from support

• 
  4 months ago
  poojagupta

  vert pathetic support, raised query few times on email don't response, UI is not good at all

• 
  4 months ago
  poojagupta

  vert pathetic support, raised query few times on email don't response, UI is not good at all

• 
  4 months ago
  poojagupta

  vert pathetic support, raised query few times on email don't response, UI is not good at all

• 
  5 months ago
  poojagupta

  I have raise query, not received response, kindly revert

• 
  5 months ago
  Sander3 Purchased

  Hi guys, I solved the issue installing phpitl library or something LOL
  
  but right now I'm getting the next message
  
  [07-Jul-2024 09:05:19 UTC] PHP Fatal error: Uncaught Error: Call to undefined function env() in /home/digitalsignercol/public_html/config/database.php:4 Stack trace: #0 {main} thrown in /home/digitalsignercol/public_html/config/database.php on line 4 [07-Jul-2024 09:05:20 UTC] PHP Fatal error: Uncaught Error: Call to undefined function env() in /home/digitalsignercol/public_html/config/database.php:4 Stack trace: #0 {main} thrown in /home/digitalsignercol/public_html/config/database.php on line 4
  
  
  Yesterday the app went fine and today aint working :-____

• 
  5 months ago
  Sander3 Purchased

  Hi Guys, I'm stalling the app but I'm having some issues.
  
  First than all, the login app wasn't working for users that aren't company I had to customize the auth controller line 107
  
  $companyId = 0;
  to
  $companyId = 1;
  
  after that I'm getting the next error:
  
  Fatal error: Uncaught Error: Class "NumberFormatter" not found in /home/digitalsignercol/public_html/src/helpers.php:537 Stack trace: #0 /home/digitalsignercol/public_html/src/Controllers/Dashboard.php(70): paper_calculator(0, 0, NULL) #1 [internal function]: SimcifyControllersDashboard->get() #2 /home/digitalsignercol/public_html/vendor/pecee/simple-router/src/Pecee/SimpleRouter/Route/Route.php(119): call_user_func_array(Array, Array) #3 /home/digitalsignercol/public_html/vendor/pecee/simple-router/src/Pecee/SimpleRouter/Router.php(267): PeceeSimpleRouterRouteRoute->renderRoute(Object(PeceeHttpRequest)) #4 /home/digitalsignercol/public_html/vendor/pecee/simple-router/src/Pecee/SimpleRouter/SimpleRouter.php(52): PeceeSimpleRouterRouter->routeRequest() #5 /home/digitalsignercol/public_html/src/Application.php(97): PeceeSimpleRouterSimpleRouter::start() #6 /home/digitalsignercol/public_html/index.php(15): SimcifyApplication->route() #7 {main} thrown in /home/digitalsignercol/public_html/src/helpers.php on line 537
  
  Can you guys give me a hand ?

• 
  9 months ago
  Freshvibes

  Is this a SaaS script with payment gateway integration?
• 
  9 months ago
  RAPTec Author

  No

• 
  11 months ago
  arasoft Purchased

  I purchased your system and carried out the installation according to your manual, but the errors below still occurred, I hope your review as soon as possible.
  
  a) The DASHBOARD page does not load, when trying to log in it appears HTTP ERROR 500 "This page is not working"
  
  b) The USER page reports success in adding a user, but does not actually register.
  
  c) The DOCUMENTS page does not complete the upload of any type of document.
• View 6 more replies
• 
  11 months ago
  arasoft Purchased

  Regarding item "c" DOCUMENTS, the only files that do not appear after upload are PDFs.
• 
  11 months ago
  arasoft Purchased

  TEMPLATES also have the same error as DOCUMENTS, the files are uploaded to the server, but are not displayed on the website.
• 
  11 months ago
  RAPTec Author

  Hello Arasoft, please send us your .env file and a backup (in .sql format) of your database. Send us an email at [email protected]
• 
  11 months ago
  arasoft Purchased

  Hello, I sent the files, I await your response.
• 
  11 months ago
  arasoft Purchased

  I need your urgent help, please.
• 
  11 months ago
  arasoft Purchased

  Your demo works perfectly, but my installation doesn't, I have the experience to do the installation and it was installed according to your manual. Still waiting.
• 
  11 months ago
  RAPTec Author

  We have received your email and are checking, please wait.
• 
  11 months ago
  RAPTec Author

  We have already responded to your email
• 
  10 months ago
  arasoft Purchased

  Hello,
  Sending files in the DOCUMENTS and TEMPLATES sections worked.
  The DASHBOARD still doesn't work (note it only worked if I changed it to PHP 7.2), it needs to work in PHP 7.4 or higher.
  When trying to register or change the digital signature there is an infinite loop and the signature is not included. This error occurs both during configuration and when opening the document and trying to edit the signature.
  The USER and CUSTOMER sections have a problem, it is necessary to check whether the database is configured correctly, as they apparently are getting confused when saving and loading the data.

• 
  11 months ago
  sakima

  Do you have SAAS?
• 
  11 months ago
  RAPTec Author

  The platform is SAAS, but it is not integrated with any payment gateway.