3 Support questions or comments

• 
  6 months ago
  Srijan09 Purchased

  Hi NYC team, There is a Player spawning issue i face in this project, Whenever i start the play button, the Player "Araclar" Spawns in weird position, and keeps falling, it should spawn from there respective spawning point.
  Previews:
  https://drive.google.com/file/d/1a1SPm-eziByIxGD9XuYXBGYZYQmvHT3W/view?usp=drive_link
  https://drive.google.com/file/d/1OR1XpGQDVSD1HT3IEZyl6xYOh1WpSG7w/view?usp=drive_link
  https://drive.google.com/file/d/1KifINaEds7O3jKL7mT-1qvykqRkLMesc/view?usp=drive_link
  https://drive.google.com/file/d/10Bp0dNrnGAN_DVlwEiej3OgiMny3atts/view?usp=drive_link
• 
  6 months ago
  ncyinteractive Author

  We noticed that you ran the project on Unity version 2022.3.22f1. However, as stated in the documentation, you need to run the project on Unity version 2021.3.16f1. If you reopen the project in the specified version, we believe the issues you encountered will be resolved.
  
  Please feel free to contact us if you have any other questions.
  
  Thank you,
  NCY INTERACTIVE
• 
  6 months ago
  Srijan09 Purchased

  Thankyou for your Quick response, and yes, changing version helps, Great project, only thing i found here is if you guys can put a readme or info note about the project that would be great, other then that, great work.
  
• 
  6 months ago
  ncyinteractive Author

  Thank you for your feedback. We include a game name+_Documentation file with all our projects. You can find the documentation directly inside the zip file you downloaded.
  
  Best regards,
  NCY INTERACTIVE

• 
  7 months ago
  sagar150

  Q1.Can you provide full code because i download by using codester but i can't get full code?
  Q2.How many days take for send real code?(i want today then i buy another racing code)
  
  Note : if you have not then please don't waste my time,Thanks
  

• 
  7 months ago
  sagar150

  hello,I try to download but i can't download product please do something
• View 4 more replies
• 
  7 months ago
  ncyinteractive Author

  Hello Sagar150,
  
  Thank you for purchasing our product.
  
  We have downloaded and tested the project via Codester, and we did not encounter any issues. Could you please describe the problem you are experiencing in detail? We would like to assist you.
• 
  7 months ago
  sagar150

  i try to download, but after download 20-30 mb fail downloading (i try 5-7 different different computer and device but i can't download) ,if i start download then take 1 days,2 days time, my internet speed 100mbps i try another file it's download but codester files not download
• 
  7 months ago
  sagar150

  now download successfully but almost file missing (why delay delay delay delay delay), please check below error(please tell me many days take for give actual codes)
  
  https://we.tl/t-lXnmwLXsKa
• 
  7 months ago
  FrederickStaff

  Could you try a different connection? We checked the file and we can't see anything wrong with the download or the connection on our servers.
• 
  7 months ago
  sagar150

  please read msg carefully
  
• 
  7 months ago
  sagar150

  now download successfully but almost file missing (why delay delay delay delay delay), please check below error(please tell me many days take for give actual codes)
  
  https://we.tl/t-lXnmwLXsKa
• 
  7 months ago
  ncyinteractive Author

  Dear Sagar,
  
  We sincerely apologize for the issues you've experienced with our products. Upon reviewing the video you provided, it is clear that some models are defective. This issue stems from certain models being in the .blend format within the project. To resolve this, you can save the faulty models in Blender after installing the program, which should fix the problem.
  
  This is undoubtedly an oversight on our part, and we should have specified this requirement in the product descriptions. We are currently working on ensuring that these models can be opened without needing Blender, which will take a few days. However, if you prefer, I can process a refund for your purchase.
  
  Additionally, please let us know if you are still experiencing download issues with the "Deads On the Road" game. We are committed to resolving any problems you encounter.
  
  Once again, please accept our apologies for the inconvenience caused.
  
  Best regards,
  
  NCY INTERACTIVE