1 Support questions or comments

• 
  Aug 24, 2018
  Jeremy81

  Hi there,
  
  I think you have a product with lots of potential, but I've encountered a few problems from the outset that I hope you can help with:
  
  - When registering a new user account, the response is always "Have some error. Try again later!", although the account is created successfully.
  - On smaller devices, it is impossible to scroll down on the register page to use the button.
  - After successful login, the app crashed with this message in the console:
  
  08-24 11:03:23.805 9108-9108/com.hcpt.econtent E/SQLiteLog: (14) cannot open file at line 36667 of [0c55d17973]
  (14) os_unix.c:36667: (2) open(/data/data/com.hcpt.econtent/databases/BookAppDb.sqlite) -
  08-24 11:03:23.808 9108-9108/com.hcpt.econtent E/SQLiteDatabase: Failed to open database '/data/data/com.hcpt.econtent/databases/BookAppDb.sqlite'.
  android.database.sqlite.SQLiteCantOpenDatabaseException: unknown error (code 14 SQLITE_CANTOPEN): Could not open database
  at android.database.sqlite.SQLiteConnection.nativeOpen(Native Method)
  at android.database.sqlite.SQLiteConnection.open(SQLiteConnection.java:211)
  at android.database.sqlite.SQLiteConnection.open(SQLiteConnection.java:195)
  at android.database.sqlite.SQLiteConnectionPool.openConnectionLocked(SQLiteConnectionPool.java:503)
  at android.database.sqlite.SQLiteConnectionPool.open(SQLiteConnectionPool.java:204)
  at android.database.sqlite.SQLiteConnectionPool.open(SQLiteConnectionPool.java:196)
  at android.database.sqlite.SQLiteDatabase.openInner(SQLiteDatabase.java:880)
  at android.database.sqlite.SQLiteDatabase.open(SQLiteDatabase.java:865)
  at android.database.sqlite.SQLiteDatabase.openDatabase(SQLiteDatabase.java:766)
  at android.database.sqlite.SQLiteDatabase.openDatabase(SQLiteDatabase.java:714)
  at com.hcpt.econtent.database.OpenDBHelper.isDatabaseExist(OpenDBHelper.java:85)
  at com.hcpt.econtent.database.OpenDBHelper.<init>(OpenDBHelper.java:36)
  at com.hcpt.econtent.database.PrepareStatement.openDatabaseConnection(PrepareStatement.java:356)
  at com.hcpt.econtent.database.PrepareStatement.select(PrepareStatement.java:83)
  at com.hcpt.econtent.database.DatabaseUtility.checkBookExists(DatabaseUtility.java:44)
  at com.hcpt.econtent.fragment.HomeFragment$7.onSuccess(HomeFragment.java:462)
  at com.hcpt.econtent.modelmanager.ModelManager$11.onHttpRespones(ModelManager.java:198)
  at com.hcpt.econtent.volleynetwork.HttpGet$1.onResponse(HttpGet.java:43)
  at com.hcpt.econtent.volleynetwork.HttpGet$1.onResponse(HttpGet.java:38)
  at com.android.volley.toolbox.StringRequest.deliverResponse(StringRequest.java:67)
  at com.android.volley.toolbox.StringRequest.deliverResponse(StringRequest.java:30)
  at com.android.volley.ExecutorDelivery$ResponseDeliveryRunnable.run(ExecutorDelivery.java:99)
  at android.os.Handler.handleCallback(Handler.java:873)
  at android.os.Handler.dispatchMessage(Handler.java:99)
  at android.os.Looper.loop(Looper.java:193)
  at android.app.ActivityThread.main(ActivityThread.java:6669)
  at java.lang.reflect.Method.invoke(Native Method)
  at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
  at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:858)
  08-24 11:03:23.808 9108-9108/com.hcpt.econtent E/OpenDBHelper: Database is not exist! /data/data/com.hcpt.econtent/databases/BookAppDb.sqlite ======================
  
  
  - Also there seems to be some problem with caching of files:
  
  08-24 11:24:24.096 9674-9674/com.hcpt.econtent E/DownloadFileAsync: file url :/storage/emulated/0/com.hcpt.econtent/cache/146952769919.epub
  08-24 11:24:24.113 9674-10309/com.hcpt.econtent E/downloading: url: http://biblecomics.online/backend/uploads/attachment/146952769919.epub
  08-24 11:24:24.134 9674-10309/com.hcpt.econtent D/ANDRO_ASYNC: Lenght of file: 230889
  08-24 11:24:24.157 9674-10309/com.hcpt.econtent E/DownloadFileAsync: error exception:
  08-24 11:24:24.157 9674-10309/com.hcpt.econtent W/System.err: java.io.FileNotFoundException: /storage/emulated/0/com.hcpt.econtent/cache/146952769919.epub (No such file or directory)
  at java.io.FileOutputStream.open0(Native Method)
  at java.io.FileOutputStream.open(FileOutputStream.java:308)
  08-24 11:24:24.158 9674-10309/com.hcpt.econtent W/System.err: at java.io.FileOutputStream.<init>(FileOutputStream.java:238)
  at java.io.FileOutputStream.<init>(FileOutputStream.java:119)
  at com.hcpt.econtent.util.DownloadFileAsync.doInBackground(DownloadFileAsync.java:89)
  at com.hcpt.econtent.util.DownloadFileAsync.doInBackground(DownloadFileAsync.java:21)
  at android.os.AsyncTask$2.call(AsyncTask.java:333)
  at java.util.concurrent.FutureTask.run(FutureTask.java:266)
  08-24 11:24:24.160 9674-10309/com.hcpt.econtent W/System.err: at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:245)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
  at java.lang.Thread.run(Thread.java:764)
  
  
  I am testing currently with demo data from: http://27.72.88.241:1111/econtent/php/demo/demo_data.zip and the provided 'hicom-econtent.sql' in the source code archive.
  
  My project settings are as follows:
  
  Android Studio 3.1.4
  Gradle 4.4
  Build Tools Version 27.0.3
  
  Backend: http://biblecomics.online/backend/web/index.php/api/
  
  All other settings in the project are original from source. Please let me know if you need need a copy of my project archive. Thanks.
  
  Kind regards,
  Jeremy
• 
  Aug 24, 2018
  hicomsolutions Author

  Hello Jeremy,
  Thanks for contacting us. Please provide us with your email address then we can support you better. Thank you!
• 
  Aug 24, 2018
  Jeremy81

  Thanks for your prompt reply. I've sent you my e-mail with reference to this post via your contact page: http://hicomsolutions.com.au/contact.aspx
• 
  Aug 24, 2018
  hicomsolutions Author

  Hello Jeremy,
  Thank you, we will check it out right now.