WaTicketSync is a premier support management platform that integrates WhatsApp messaging to streamline customer interactions. Its multi-agent collaboration ensures efficient ticket handling, centralizing WhatsApp messages and support tickets in one system. Key features include automated ticket routing and customizable statuses, enhancing support efficiency and customer satisfaction. Stay tuned for frequent updates as we continue to strengthen our cutting-edge solution.

FEATURES

• Standalone application for a single device (not SAAS version)
• Multiple support agents
• User Onboarding via WhatsApp
• Manage all main issues in the admin panel
• Get tailored ticket issues. Thanks for creating a more descriptive sub-issue
• Minimal analytic overview of the system
• Powerful ticket-handling system
• Manage your staff at the go
• Real-time view of conversations between agents and customers
• Say no more to unhandled user complaints and watch your company's rating grow
• Keep your support agent at bay when rewarding the most highly-rated agent
• Auto closing of ticket if no response from agent or user after a certain time

DEMO & DOCUMENTATION

• Admin access details
  • Link: Click Here
  • Email: [email protected]
  • Password: 123456789

• Documentation
  • Link: Click Here

Server Requirements

• PHP Extensions
  • PHP Version >= 8.2
  • BCMath PHP Extension
  • Ctype PHP Extension
  • Fileinfo PHP Extension
  • JSON PHP Extension
  • Mbstring PHP Extension
  • PDO PHP Extension
  • pdo_mysql PHP Extension
  • Tokenizer PHP Extension
  • XML PHP Extension
  • cURL PHP Extension

• Node JS
  • Node JS Version >= 18

• WhatsApp Server

You'll need any of these WhatsApp servers to use this support tool. If you have it already, with a few clicks, everything will be up and running

• Zender - Messaging Platform for SMS, WhatsApp & use Android Devices as SMS Gateways (SaaS)
• Arrocy WhatsApp Gateway

What’s Included

• Script File: All script files and resources
• Documentation: How to install on a VPS/CPANEL

Support and complaints

Change Log

Version 0.0.4
[FIX] Fix bugs
[FIX] Resolved agent number conflicting due to + sign
[NEW] Added delay in between messages to prevent ban and also non-delivery of messages
[NEW] You can now view ticket chat in real-time on the admin panel
[NEW] You'll be automatically notified on the admin panel when there's a new version update
[NEW] Added new license support for Envato purchases and Trenalyze purchases
[NEW] Multi-Language Support (German, English, Greek, Spanish, French, Hindi, Indonesian)

Version 0.0.3 (2024-05-10)
[FIX] Fix bugs
[NEW] OTP verification for adding new support agents - This is to prevent WhatsApp ban
[NEW] Admin can now download/view Ticket Log at any point in time
[FIX] Fixed Bug of support agent not showing after ticket has been closed

Version 0.0.2 (2024-04-28)
[FIX] Fix bugs
[NEW] Added rating system -  The user can now rate conversations after a ticket is closed 
by either the user or the support agent

Version 0.0.1 (2024-04-12)
Initial Release

• Standalone application for a single device (not SAAS version)
• Multiple support agents
• User Onboarding via WhatsApp
• Manage all main issues in the admin panel
• Get tailored ticket issues. Thanks for creating a more descriptive sub-issue
• Minimal analytic overview of the system
• Powerful ticket-handling system
• Manage your staff at the go
• Real-time view of conversations between agents and customers
• Say no more to unhandled user complaints and watch your company's rating grow
• Keep your support agent at bay when rewarding the most highly-rated agent
• Auto closing of ticket if there is no response from agent or user after a certain time

• PHP Extensions
  • PHP Version >= 8.2
  • BCMath PHP Extension
  • Ctype PHP Extension
  • Fileinfo PHP Extension
  • JSON PHP Extension
  • Mbstring PHP Extension
  • PDO PHP Extension
  • pdo_mysql PHP Extension
  • Tokenizer PHP Extension
  • XML PHP Extension
  • cURL PHP Extension

• Node JS
  • Node JS Version >= 18

• WhatsApp Server

You'll need any of these WhatsApp servers to use this support tool. If you have it already, with a few clicks, everything will be up and running

• Zender - Messaging Platform for SMS, WhatsApp & use Android Devices as SMS Gateways (SaaS)
• Arrocy WhatsApp Gateway

Installation steps have been properly written here. VISIT