15 Support questions or comments

• 
  3 months ago
  masquevapor

  Hi there,
  
  We are interested in this module, but when we try to make login at the test environment with demo@demo / demodemo it returns an error message indicating that the user not exist. Could you give me access? Thanks
• 
  3 months ago
  ndkdesign Author

  Hello when you are on admin : https://ndksp.ndk-design.fr/admin838bwrbkd/
  you can simply click on a flag under login forme or use [email protected]">[email protected] / demodemo
• 
  3 months ago
  masquevapor

  Thanks!, We tryed the module, but we found that if we need to modify an order (i.e. a customer ask to add or remove or change quantity of the products ordered) that no affects to the lots functionality, so if i remove a product form the order that lot not modify its quantity (only is modifyed the stock as a native prestashop functionality, but not the lot stock), and happen the same if add one unit more, or if you add a new porduct to the order, the product stock is modified at prestashop level, but that not affects the lot quantity, so that origins a bad traceability on lot stocks. That can be solved?
• 
  3 months ago
  ndkdesign Author

  when you edit order, you can manually edit traceability at the bottom of order

• 
  5 months ago
  priskar Purchased

  we found it. I hint would help as we did not think of Umlaute etc.

• 
  5 months ago
  priskar Purchased

  I could fix the missing DB field but the code is still having issues. I will check too.
  
  Warning: move_uploaded_file(/home/clients/f3f16baf1cdcbfee7edf6f622eb5376d/tbd.ch/img/products_dlc_dluo/27-Lot/Daten.png): failed to open stream: No such file or directory -> folder creation happening.
  
  in modules/productsdlcdluo/controllers/admin/adminSearchDluo.php (line 490)
  
  mkdir(_PS_IMG_DIR_.'products_dlc_dluo';
  }
  if (isset($_FILES['file']['tmp_name'])) {
  move_uploaded_file(
  $_FILES['file']['tmp_name'],
  _PS_IMG_DIR_.'products_dlc_dluo/'.$name
  );
  }
  return parent::uploadImage(
  $id,
  
  Folder products_dlc_dluo is there but not the one underneath. I will check this week-end.
• 
  5 months ago
  ndkdesign Author

  Please contact me here to send you last update :
  https://shop.ndk-design.fr/fr/content/6-support-technique

• 
  5 months ago
  priskar Purchased

  Hi, in our case add of a PDF or image does not work. What could be the issue? We use version v1.5.9. Is there an update? Kind regards,
• 
  5 months ago
  ndkdesign Author

  Hello sorry i don't understand the question, where do you try to add a picture?
• 
  5 months ago
  priskar Purchased

  in the section where you have it ready...? Controller AdminSearchDluo, section add attachment at the bottom of the page.
  

• 
  Sep 4, 2023
  purechoice Purchased

  When I look at the invoice it does not print any information at bottom. I cannot attach a document here. IS there another way to msg or email you?
• 
  Sep 5, 2023
  ndkdesign Author

  [email protected]

• 
  Aug 29, 2023
  purechoice Purchased

  Is it supposed to print the lot numbers on the invoices?
• View 2 more replies
• 
  Aug 29, 2023
  ndkdesign Author

  Hello yes
• 
  Aug 29, 2023
  purechoice Purchased

  Mine does not, what do I do?
  
• 
  Aug 31, 2023
  purechoice Purchased

  Hello? How do I get it to print the lot numbers on the invoices. ITs not working on mine.
• 
  Aug 31, 2023
  ndkdesign Author

  Could you send ma admin access to check?
• 
  Aug 31, 2023
  purechoice Purchased

  can I post that here without others seeing the info?

• 
  Aug 26, 2023
  purechoice Purchased

  So Just to be clear. Even though I entered a qty in the traceable section I also have to add that qty in products manually? Correct?
• 
  Aug 28, 2023
  purechoice Purchased

  yes/no?
• 
  Aug 28, 2023
  ndkdesign Author

  Yes

• 
  Aug 26, 2023
  purechoice Purchased

  I need some help. When I had a product in the treaceability it does not add the qty to the qty on hand . Is it supposed to? What do i have not selected correctly?
• 
  Aug 26, 2023
  ndkdesign Author

  hello when you enter a batch you have to enter the quantity of this batch, module does not take product stock beacuse this stock could be splitted in multiple batch

• 
  Apr 28, 2023
  purechoice Purchased

  Do you have any documentation on the fields to be entered into from the Back office?
• 
  Apr 28, 2023
  purechoice Purchased

  what does DLC stand for?
  What does DLUO stand for?
  Alert1- does an email go here or does a number go here?
  Supplier- Does not pull the supplier from the product. How do we get the correct supplier in there?
  file name- what is this for?
  file description- what is this describing?
  add file- what is this looking for?
  name, description, download- what are these used for?
  
  if we want to search on what lot was sold on what invoices do we do that from module directly?
• 
  Apr 28, 2023
  ndkdesign Author

  Hello,
  DLC is for Expiration date
  DLUO is Best before date
  Alert 1 and Alert 2 : add a number (days) when module send you a link before DLC and DLUO date
  
  Supplier is open because sometime, on a same product you can have multiple suppliers.
  File name, add file, name, description, download is for user who want to join file to their batch traceability (not mandatory)
  
  to search order by lot : go to modules > traceability configuration, you will find a search engine.
  
  Regards
  
  
  
  

• 
  Mar 27, 2023
  priskar Purchased

  I just kindly like to add that supplier and stock management cannot be tested in your test version. there are no entries for this. therefore I assume that it does not work in your demo version either even I see that you excluded stock management for 1.7 as it has changed, which leaded to both of my questions .
• 
  Mar 27, 2023
  ndkdesign Author

  ok is everything right for you?
• 
  Mar 27, 2023
  priskar Purchased

  Hi,
  Thank you very much for your reply.
  No, as kindly said I would request you to send over a fixed version which we can use. The supplier is not working in your setting. The same goes for your demo version where there is no supplier being added / possible to be tested.
  Kind regards,
  Priska