18 Support questions or comments

• 
  1 week ago
  ndkdesign Author

  you can download it in your account (1.6.4)

• 
  1 week ago
  purechoice Purchased

  I updated to Prestashop 8.2.1 and it looks like the module is not saving the lot #'s anymore. Do you have an update?
• 
  1 week ago
  ndkdesign Author

  hello yes an update is on validation
• 
  1 week ago
  purechoice Purchased

  what does that mean? and What version number is it?

• 
  4 months ago
  purechoice Purchased

  I have a packed on date not a best before date. What field should I use so it can be tracked?
• 
  4 months ago
  ndkdesign Author

  Hello module doesn't manage packaging date
• 
  4 months ago
  purechoice Purchased

  so no way you can think of to use your module to track ?
• 
  3 months ago
  ndkdesign Author

  Please contact me here for custom development :
  https://shop.ndk-design.fr/fr/content/6-support-technique

• 
  10 months ago
  masquevapor

  Hi there,
  
  We are interested in this module, but when we try to make login at the test environment with demo@demo / demodemo it returns an error message indicating that the user not exist. Could you give me access? Thanks
• 
  10 months ago
  ndkdesign Author

  Hello when you are on admin : https://ndksp.ndk-design.fr/admin838bwrbkd/
  you can simply click on a flag under login forme or use emo@demo.com">demo@demo.com / demodemo
• 
  10 months ago
  masquevapor

  Thanks!, We tryed the module, but we found that if we need to modify an order (i.e. a customer ask to add or remove or change quantity of the products ordered) that no affects to the lots functionality, so if i remove a product form the order that lot not modify its quantity (only is modifyed the stock as a native prestashop functionality, but not the lot stock), and happen the same if add one unit more, or if you add a new porduct to the order, the product stock is modified at prestashop level, but that not affects the lot quantity, so that origins a bad traceability on lot stocks. That can be solved?
• 
  10 months ago
  ndkdesign Author

  when you edit order, you can manually edit traceability at the bottom of order

• 
  11 months ago
  priskar Purchased

  we found it. I hint would help as we did not think of Umlaute etc.

• 
  11 months ago
  priskar Purchased

  I could fix the missing DB field but the code is still having issues. I will check too.
  
  Warning: move_uploaded_file(/home/clients/f3f16baf1cdcbfee7edf6f622eb5376d/tbd.ch/img/products_dlc_dluo/27-Lot/Daten.png): failed to open stream: No such file or directory -> folder creation happening.
  
  in modules/productsdlcdluo/controllers/admin/adminSearchDluo.php (line 490)
  
  mkdir(_PS_IMG_DIR_.'products_dlc_dluo';
  }
  if (isset($_FILES['file']['tmp_name'])) {
  move_uploaded_file(
  $_FILES['file']['tmp_name'],
  _PS_IMG_DIR_.'products_dlc_dluo/'.$name
  );
  }
  return parent::uploadImage(
  $id,
  
  Folder products_dlc_dluo is there but not the one underneath. I will check this week-end.
• 
  11 months ago
  ndkdesign Author

  Please contact me here to send you last update :
  https://shop.ndk-design.fr/fr/content/6-support-technique

• 
  11 months ago
  priskar Purchased

  Hi, in our case add of a PDF or image does not work. What could be the issue? We use version v1.5.9. Is there an update? Kind regards,
• 
  11 months ago
  ndkdesign Author

  Hello sorry i don't understand the question, where do you try to add a picture?
• 
  11 months ago
  priskar Purchased

  in the section where you have it ready...? Controller AdminSearchDluo, section add attachment at the bottom of the page.
  

• 
  Sep 4, 2023
  purechoice Purchased

  When I look at the invoice it does not print any information at bottom. I cannot attach a document here. IS there another way to msg or email you?
• 
  Sep 5, 2023
  ndkdesign Author

  support@ndk-design.fr

• 
  Aug 29, 2023
  purechoice Purchased

  Is it supposed to print the lot numbers on the invoices?
• View 2 more replies
• 
  Aug 29, 2023
  ndkdesign Author

  Hello yes
• 
  Aug 29, 2023
  purechoice Purchased

  Mine does not, what do I do?
  
• 
  Aug 31, 2023
  purechoice Purchased

  Hello? How do I get it to print the lot numbers on the invoices. ITs not working on mine.
• 
  Aug 31, 2023
  ndkdesign Author

  Could you send ma admin access to check?
• 
  Aug 31, 2023
  purechoice Purchased

  can I post that here without others seeing the info?

• 
  Aug 26, 2023
  purechoice Purchased

  So Just to be clear. Even though I entered a qty in the traceable section I also have to add that qty in products manually? Correct?
• 
  Aug 28, 2023
  purechoice Purchased

  yes/no?
• 
  Aug 28, 2023
  ndkdesign Author

  Yes