178 Support questions or comments

• 
  Sep 21, 2023
  Edgar Charlton

  Hi there!
  
  Just to let you know that the demo is not working, can you please upload the last recent version with the squashed message filed fixed too so I can please test the latest working version.
  
  Thinking of purchasing the product
  
  Thanks a lot!
• 
  Sep 22, 2023
  epicstudio Author

  We will ASAP
• 
  Sep 22, 2023
  Edgar Charlton

  Thanks!

• 
  Sep 21, 2023
  Marvin34

  Demo is not working
• 
  Sep 22, 2023
  epicstudio Author

  We re fixing it

• 
  Sep 19, 2023
  HazaLaza Purchased

  Activation

• 
  Sep 18, 2023
  Edgar Charlton

  Thanks for all your quick answers Epic!
  
  I seem to have run out of encounters in my demo account, is that because there are no more matches? And also how does that work btw, will encounters only be in my location or the country where I am, or are encounters based on the filters I choose? So Let's say I pick by location, encounters will be people in that country? Does encounters also pop back like a loops if I have disliked someone, or they will not show up again?
• View 1 more reply
• 
  Sep 18, 2023
  epicstudio Author

  its based on your profile preferences. For example if you select on your profile settings that you re looking for women 25-30 then the encounter will display only women with ages between 25-30 and so on. Of-course the admin can always restrict that in many ways from the admin panel. For example as administrator you can prevent male profile of displaying other male profiles and many many more.
• 
  Sep 19, 2023
  Edgar Charlton

  Thanks
  
  For the spotlight section, is possible in a feature update to make the images bigger and add that section at the top or higher up the page so it stands out more? Also, with perhaps a small button called Become premium or something like that. Also, it's not showing from the phone, is that done on purpose?
  
  Have you been able to check the squashed message field on mobile btw?
  
  Thanks!
• 
  Sep 19, 2023
  epicstudio Author

  For the spotlight section its just a matter of CSS so its super easy ta adapt the style you want The squashed message field on mobile is already fixed in the new version.
  
• 
  Sep 19, 2023
  Edgar Charlton

  Awesome, thanks!

• 
  Sep 18, 2023
  Edgar Charlton

  Lastly, can you set a limit on how many messages someone can send, for example users can send only 20 messages with someone they matched with, then they have to top up with credits to be able to send more? Or to even start a conversation with someone they matched with, they have to use credits? Thanks a bunch!
• 
  Sep 18, 2023
  epicstudio Author

  We already built a plugin for that. You can check here:
  https://www.codester.com/items/39198/ultimate-chat-settings-plugin-for-epicdate
• 
  Sep 18, 2023
  Edgar Charlton

  Thanks! Will definitely check this one out

• 
  Sep 18, 2023
  Edgar Charlton

  Hi again. Notifications page is not working for me, it gives me an error. Maybe it doesn't work in the demo?
• 
  Sep 18, 2023
  epicstudio Author

  Yes i know. Its because we host our script in a free hosting server and has a lot of limitations. Everything works out of the box if you install the script in a paid hosting plan
  
• 
  Sep 18, 2023
  epicstudio Author

  https://www.inmotionhosting.com/shared-hosting/eu-promo?mktgp=t&affiliates=1458209&utm_source=google&utm_medium=cpc&p_prod=bh&p_ev=conversion&p_type=eu-kwds-1-sept&utm_term=hosting&utm_campaign=EUDC+GTM+2023+Sept&utm_medium=cpc&utm_source=google&utm_term=hosting&utm_campaign=&hsa_acc=8307215010&hsa_cam=19932460771&hsa_grp=153511241171&hsa_ad=653939868458&hsa_src=g&hsa_tgt=aud-1168904820360:kwd-10010321&hsa_kw=hosting&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=CjwKCAjw6p-oBhAYEiwAgg2PguFhEcPFZQ88XFjEYC5BFavj6whfSMGFHQuoUAW7ly7YY5w_wJjn8xoC0PwQAvD_BwE
  
• 
  Sep 18, 2023
  Edgar Charlton

  Thanks! Will check it out

• 
  Sep 18, 2023
  Edgar Charlton

  Oh yes I forgot, does it support third party storage like Google Cloud? Or can you recommend a webhost with unlimited SSD storage?
• 
  Sep 18, 2023
  epicstudio Author

  Not yet but we plan to add amazon AWS on upcoming updates.
• 
  Sep 18, 2023
  Edgar Charlton

  Thanks! Can you recommend a webhost with unlimited SSD storage, as profile images and videos will take a lot of space, having a limit of GB's is not really ideal. Or maybe there is another solution to this problem?

• 
  Sep 18, 2023
  Edgar Charlton

  Hi.
  
  On my mobile phone the message field in the private chat where you type looks a bit squashed, the smily emoji also overlaps the text as you type. I think it should be stretched out a biytllt or the width needs to be resized?
  
  Is it possible to fix it, and can you confirm if it looks the same to you? It's a small thing, but I would like to have everything working and looking good before purchasing.
  
  If I could upload a photo of it I would but there is no option.
  
  Thanks.
• View 1 more reply
• 
  Sep 18, 2023
  epicstudio Author

  Thanks for feedback. We will take a look
• 
  Sep 18, 2023
  Edgar Charlton

  Thanks! I also noticed that on the desktop version when you type all the way to the right the text goes under the smiley emoji too. Also, is Stripe the only payment gateway available as of now, and is it easy to setup?
• 
  Sep 18, 2023
  epicstudio Author

  Stripe is super easy but our script supports also Paypal payment gateway
• 
  Sep 24, 2023
  Bb360

  Paypal and stripe is not readily available in some countries. Could you add pay stack or flut terwave..

• 
  Sep 17, 2023
  padonis Purchased

  Where can the list of countries and cities be added or edited?

• 
  Sep 17, 2023
  Marvin34

  how users can to withdraw money?
• 
  Sep 18, 2023
  epicstudio Author

  You can reset, remove or add credits as admin in the admin panel