17 Support questions or comments

• 
  Feb 18, 2024
  jamesb987 Purchased

  hello I just purchased your site but I cannot disable PesaPal under payments an since I didnt add it I would like to disable it ---can you tell me how
• View 1 more reply
• 
  Feb 19, 2024
  premiumsales Author

  It's already disabled. It is just under there but it cannot be used. If you do not want to see it, you might need to delete it from the database. I can guide you on that
• 
  Feb 19, 2024
  jamesb987 Purchased

  lol already had someone do it ....GREAT SITE!!! (still early just got it) but so far that was my only problem
• 
  Feb 19, 2024
  premiumsales Author

  Nice to know. Thanks for the feedback
• 
  Feb 19, 2024
  jamesb987 Purchased

  as soon as I have used it and can give an honest review I promise you I will.... GREAT JOB!!!

• 
  Jan 15, 2024
  ecomswift Purchased

  Hello, I have the word HEADER writen just above the blue navigation area where the logo links and login register are. Any tips on how to get this header msg away please
• View 5 more replies
• 
  Jan 15, 2024
  ecomswift Purchased

  Additional info this only hapens on home if i go to templates , testimonials and pricing tab the word HEADER does not show above the navbar
• 
  Jan 16, 2024
  premiumsales Author

  Hello ecomswift,
  The HEADER is coming from Custom script and css.
  To remove it, go to [Settings->Custom script and css] page when logged in as admin and delete " Custom script in header and Custom script in footer data, then save.
  That's it.
  Thank you
• 
  Jan 16, 2024
  ecomswift Purchased

  Ok I see so its the place where i am able to add codesnippets like google analytics and stuff
• 
  Jan 16, 2024
  premiumsales Author

  Yes you are very correct
• 
  Jan 16, 2024
  ecomswift Purchased

  Thank you for the reply, once I do this and save the snippet code from one of my platforms thats working fine on several other websites I get 404 forbidden error
  
  https://snipboard.io/shamug.jpg
• 
  Jan 16, 2024
  premiumsales Author

  can you message me the snippet code, i check
• 
  Jan 16, 2024
  ecomswift Purchased

  its not related to the snippet, Wenn i insert the snippet code and press save i get 404 error from your script and snippet is not updated still shows header, but here is the snippet code anyway
  
  <!-- Pixel Code for https://sp.ecomswift.eu/ -->
  <script defer src="https://sp.ecomswift.eu/pixel/0j9S5Ay01JhSWJVrnCm5SXannLtykf9e"></script>
  <!-- END Pixel Code -->
• 
  Jan 16, 2024
  premiumsales Author

  Checking
  

• 
  Dec 20, 2023
  whatthehecisthis

  Hi,
  
  I have two questions - (1) The scrip is for SaaS .. so what I get for $10 is a SaaS working, right ? with no limitations on any features functionality ?
  
  (2) is there a way to change the default currency ? is there any way to use multiple currency ?
• View 5 more replies
• 
  Dec 20, 2023
  premiumsales Author

  All features are available, even the saas features.You can consider extended license if you want to charge users. You can change currency under settings and you can only use one currency at a time
• 
  Dec 20, 2023
  whatthehecisthis

  Thanks. Can this be used as a SaaS model with paid users under regular license ?
  
• 
  Dec 20, 2023
  whatthehecisthis

  Then, what you meant by this when you said earlier - You can consider extended license if you want to charge users.
  
• 
  Dec 20, 2023
  premiumsales Author

  If you want to users to subscribe and purchase packages, get an extended license. All features are available in the app. So its upto you to choose the license, and how to use the app. If you buy regular license we will only support regular license features, extended for all features
• 
  Dec 20, 2023
  whatthehecisthis

  This is getting confusing. Just simply, can you answet this question? If i buy regular license, can i charge users on the monthly sunscriptions ?
  
• 
  Dec 21, 2023
  premiumsales Author

  No you need extended license to charge users on monthly subscriptions
• 
  Dec 21, 2023
  whatthehecisthis

  ok .. let me know when you are offering some discounts
• 
  Jan 15, 2024
  ecomswift Purchased

  Ehhmm that is codecanyon license description you use. Codester licensing as follows License details
  Regular License
  
  A regular license allows an item to be used in one project for either personal or commercial use by you or on behalf of a client. The item cannot be offered for resale either on its own or as part of a project. Distribution of source files is not permitted.
  Extended License
  
  An extended license allows an item to be used in unlimited projects for either personal or commercial use. The item cannot be offered for resale "as-is". It is allowed to distribute/sublicense the source files as part of a larger project.
  

• 
  Nov 30, 2023
  mhsujan Purchased

  how to update?
• 
  Dec 1, 2023
  premiumsales Author

  To update, just copy the contents in aidoc folder to your already existing aidoc root folder on the server. NOTE: Do not delete any files. Then run installation normally, e.g YOUWEBSITE.COM/app/install. Input the database settings(of the active installation) in the next prompt. That's it.

• 
  Nov 28, 2023
  mhsujan Purchased

  how to get open ai api key?
• View 1 more reply
• 
  Nov 28, 2023
  premiumsales Author

  Login to your OpenAI account and go to User>Account settings. Check this article https://help.openai.com/en/articles/4936850-where-do-i-find-my-api-key
• 
  Nov 29, 2023
  mhsujan Purchased

  manual payment adding option not working...please help
• 
  Nov 29, 2023
  mhsujan Purchased

  Package features adding option not appear....please help
• 
  Nov 29, 2023
  mhsujan Purchased

  from admin panel settings, cronjob page not working and homepage (contact us page not updated)..please check.

• 
  Nov 26, 2023
  rana60 Purchased

  Hi, I can't install the script based on the documentation.please need support to install it to my server.
• 
  Nov 26, 2023
  rana60 Purchased

  check the reference> https://ibb.co/wR2H41d
  there have no "next " option go ....please assist on this matter .
• 
  Nov 26, 2023
  premiumsales Author

  Hello rana60, seem the config file at "app/config/config.php was overwritten with incorrect database settings settings. Replace it with the one that comes with the app and try installation again. If still not successful, send me a direct message

• 
  Jun 8, 2023
  NextMAS

  Hello there, I can't login as admin to see the dashboard.
• 
  Jun 8, 2023
  premiumsales Author

  Admin
  Username – admin
  Password – adminadmin
  Homepage – https://mybizcms.com/demos/aidoc
• 
  Jun 8, 2023
  premiumsales Author

  The login details should not have spaces