163 Support questions or comments

• 
  Jan 14, 2024
  Trionpoint Purchased

  Not working meta template automatically reply
  They are asking all my axes if this is not work. Also they ask my phone number idea and login details. They don't provide a solution I think there are other reasons
• 
  Jan 14, 2024
  ionfirm Author

  No need to worry! Since today is Sunday, our team is not working at full capacity, as they take the weekend to relax. Rest assured, the ticket will be sorted out soon.
• 
  Jan 15, 2024
  Trionpoint Purchased

  Hi please give my error and Ishu solve 🙏
• 
  Jan 16, 2024
  Trionpoint Purchased

  Hello iam waiting 3 day's
  Error and Bugs
  1- Auto Bot Template reply Not working
  2- Message count Not correct
  3- Time Delay Automatic Template reply (My api is working in other wati.io only code it is not working)
  4- 404 error user click
  5- back-end update image and content update after 15 minute problem cache

• 
  Jan 13, 2024
  homemsombra Purchased

  I had the pleasure of testing the new features coming in this update. Wait guys, what update is being made. This scipt must be worth at least $200.
• 
  Jan 16, 2024
  Trionpoint Purchased

  Error and Bugs
  1- Auto Bot Template reply Not working
  2- Message count Not correct
  3- Time Delay Automatic Template reply (My api is working in other wati.io only code it is not working)
  4- 404 error user click
  5- back-end update image and content update after 15 minute problem cache

• 
  Jan 11, 2024
  ghawyy

  Hello
  presale Question
  I see many bugs from users who bought script
  do you have any plan to update soon?
  other thing
  I try admin demo not work at all url dead
  and customer it work fine but bots not working or chat list too is it work in real life demo?
  thank you
• 
  Jan 17, 2024
  ionfirm Author

  Bugs are inherent in technical projects, and effective support plays a crucial role in resolving them. While encountering numerous bugs, our team has been diligent in promptly addressing and clearing them. We are currently gearing up for an upcoming update, and the demo is running seamlessly. If you have an interest in our product, I'd be happy to provide a link, allowing you to experience the new and improved version ahead of its official release.
• 
  Jan 19, 2024
  ghawyy

  Please send me new link cos i cant reach admin before
  thank you
  and please try to provide speed replay even you will be late in bug fix but people will be happy if you can be didicated in speed with replay and customer service even will be delay in project update or other matters
  thank you
• 
  Jan 21, 2024
  ionfirm Author

  Our system has been successfully updated to 6.0 . Please check the changes at https://wa.ionfirm.com/login.
  
  For access to the admin panel, use the following credentials:
  Username: [email protected]
  Password: admin1234
  
  Create an account on the User Panel and explore the full range of functionalities available to enhance your experience

• 
  Jan 7, 2024
  homemsombra Purchased

  This developer's product is good, but it is simply unresponsive. Furthermore, the online chat does not work correctly. If I send a mass message to my client, it doesn't appear in the chat. Therefore, it is impossible to sell it to the end customer. The online chat must be reviewed so that we can understand how the customer responded to the single submission

• 
  Jan 6, 2024
  D.S. Deepak Purchased

  where is the update we are waiting only excuses
• 
  Jan 9, 2024
  D.S. Deepak Purchased

  Still no reply from developer no response what is this you are not giving any update or reply why you are ignoring to all
• 
  Jan 16, 2024
  Trionpoint Purchased

  Yes brother not responding and lot of bug

• 
  Jan 2, 2024
  GetmeonlineIndia Purchased

  1) Beware before buying. He replies once in 3 months. Bulk messages with attachments are not going through he will not reply on that. What will you do single message send feature?
  2) While submitting attachment template, limit has been set for 1Mb. Meta standard limit is 100mb. He is not replying on how to increase that
  3) Payment gateway is not working,he is yet to give update date for that.
  4) There is no message log/error log for failed message sent.
  5) Only successful sent message are stored in log
  6) There is no status.json update log and many other bugs
• View 1 more reply
• 
  Jan 16, 2024
  GetmeonlineIndia Purchased

  when can we expect reply??
• 
  Jan 17, 2024
  ionfirm Author

  As previously discussed on WhatsApp, kindly reach out to us through WhatsApp messaging. We will share the link with you, enabling you to experience the released version firsthand.
• 
  Jan 18, 2024
  GetmeonlineIndia Purchased

  You are not replying on whatsapp, check whatsapp logs.
• 
  Jan 20, 2024
  GetmeonlineIndia Purchased

  On whatsapp you confirmed 2 things
  1)Bug to be resolved by 18-01-2024
  2) New update with all bugs resolved by 20-01-2024
  
  Both still pending and as usual you have again stopped working on Whatsapp.
  
  No Wonder why you are not on codecanyon. They wont let you be there with such pathetic support.

• 
  Dec 28, 2023
  makuni Purchased

  Hi!
  Message templates created on the Facebook website are not being imported into the system.
  
  What should I do to import?
  
  Looking forward to the update.
  
  Thank you!
• 
  Jan 17, 2024
  ionfirm Author

  Yes, We have developed this functionality and will give the update this weekend.

• 
  Dec 24, 2023
  DialRound

  Hi,
  
  Need to get your response for the below ;
  
  1. When the new update will be released?
  2. What features the new update will contain?
  3. what is the best discount yu can offer?
  4. How best is the functionality of this application? does it send messages smoothly?
  5. How can we test WhatsApp messages in this system?
  6. can we add Payment Gateways by us?
  7. How prompt is your response for any clarifications or support?
  
  Hope to see your early response, please.
  
  Thank you
  
  

• 
  Dec 16, 2023
  homemsombra Purchased

  Friend, you really are like other developers, if you don't have solutions to respond to your customers, you shouldn't be here. You have to be prepared to receive praise and criticism, as this is part of the perfection process. The code you gave me to translate the price page generates error 500. I asked you to send it again and you simply didn't respond.

• 
  Dec 16, 2023
  D.S. Deepak Purchased

  This Developer is only ignoring not giving any reply many bugs on this app
• 
  Dec 20, 2023
  D.S. Deepak Purchased

  Developer is ignoring to give support
• 
  Dec 20, 2023
  ionfirm Author

  We are in the process of updating our system to ensure it meets and exceeds your expectations. Our goal is to transform the user experience and sustain a strong presence in the market. I'm thrilled to share that we are on the verge of launching a significant update, which will be a New Year Surprise for you. Despite the delays in the past, we are now in the final phase of development.
  
  This upcoming update will introduce super functionalities and enhance the overall user interface to make it smoother than ever before. We genuinely appreciate your patience and understanding. Note : Please believe in us – we are committed to delivering a product that you'll be delighted with
• 
  Dec 30, 2023
  D.S. Deepak Purchased

  Its a new year coming but response and no update from this team very slow and bad service they are providing