11 Support questions or comments

• 
  2 months ago
  NeelWonder

  Hi,
  
  Planning an update to Framework 11?
• 
  2 months ago
  ctechnologies Author

  Thank you for reaching out! Yes, we definitely plan to update to Framework 11. However, there is no set timeline yet, as the differences between version 10.2 and 11 are minimal for now. We’ll make the update when it's necessary to ensure smooth integration and performance. I'll keep you informed once we have more details.
  
  Best regards,
  Ecommerce Eninge Team.
  

• 
  3 months ago
  ghayas78 Purchased

  I have purchse two days before ecommerce engin v.2.0 I installed the application succesfully but the site is not showing any graphic only text showing is there i am missing something kindly help in this regards.
  
  Thanks
  Ghayas
• 
  3 months ago
  ctechnologies Author

  Hello Ghayas,
  
  Thank you for purchasing the eCommerce Engine. The graphics you see in the demo version are provided for demonstration purposes only. For your live site, you'll need to create and upload your own banners, images, and other media related to your products, promotions, and brand.
  
  If you need any further assistance with setting up your graphics or anything else, feel free to reach out.
  
  Best regards,
  Ecommerce Eninge Team.

• 
  5 months ago
  ArgonThemes

  digital download?
• 
  5 months ago
  ctechnologies Author

  unfortunately, the system only supports physical products or order-based products.
• 
  5 months ago
  ArgonThemes

  ty
• 
  5 months ago
  ctechnologies Author

  you are always welcome.

• 
  6 months ago
  CodesterX Purchased

  Hello,
  
  I downloaded the InstallEngine.zip to my Public_html and extracted it to the said folder. Navigating to my website, I am presented with the index of the pulbic_html folder instead of the installation page.
  
  These are the files extracted -
  Folders : app, bootstrap, config, database, node_modules, public, resources, routes, storage, tests, vendor
  Files : .editorconfig, .env, .env.example, .gitattributes, .gitignore, .htaccess, .rnd, _ide_helper.php, artisan, composer.json, composer.lock, engine.sql, package-lock.json, package.json, phpunit.xml
  
  I have deleted and re-extracted the files several times. I am lost to what to do...
  
  
• 
  6 months ago
  ctechnologies Author

  Hello, you are on the right track, try clearing your browser cache or open the site in another browser.
• 
  6 months ago
  CodesterX Purchased

  I have done that and it is still not working.
• 
  6 months ago
  ctechnologies Author

  just click on the public folder and it will open the installation wizard for you.

• 
  6 months ago
  RoughCoder

  Hello,
  
  There is a notice saying,« we are currently not accepting payment from your selected cpuntry"
  
  It is not an issues with paying or buying or browser.
• 
  6 months ago
  ctechnologies Author

  Hi,
  
  Thank you for your message. Unfortunately, this item is only sold on Codester, and their rules do not allow me to provide any contact details within the system.
  
  Codester currently supports PayPal payments and credit cards. If you can resolve the issue using these methods, that would be great. Otherwise, I’m afraid I won’t be able to assist further.
  
  Thank you for your understanding.
• 
  6 months ago
  ctechnologies Author

  If you continue to face difficulties, I recommend contacting Codester support for further assistance.

• 
  6 months ago
  RoughCoder

  Hi,
  
  I am unable to buy from the United Kingdom.
  
  Is there any other medium from which to buy?
  
• 
  6 months ago
  ctechnologies Author

  Thank you for your interest in purchasing my script. If you are experiencing issues buying from Codester while in the United Kingdom, here are a few steps you can try:
  
  Ensure that there are no restrictions or blocks on your payment method.
  Try using a different web browser or clearing your browser's cache and cookies.
  If the issue persists, you can contact Codester support for assistance.
  Alternatively, if Codester remains inaccessible, please let me know.
  
  Thank you!
  
  

• 
  6 months ago
  RoughCoder

  Presale Question:
  
  Hello,
  
  Can I setup shipping prices by courier/weight/size or distance?
  
  Also, What is the difference between regular and extended license?
• 
  6 months ago
  ctechnologies Author

  Hello Emeka,
  
  Thank you for reaching out with your questions. Here are the answers to your inquiries:
  
  Shipping Prices by Courier/Weight/Size or Distance:
  At the moment, our system allows you to add new delivery options, such as couriers, along with their respective prices and data. However, the system does not currently support shipping options based on weight, size, or distance.
  
  Difference Between Regular and Extended License:
  
  Regular License: This license can only be set up on one domain.
  Extended License: This license can be set up on multiple domains.
  If you have any further questions or need additional information, please feel free to ask.
  
  Best regards
  

• 
  7 months ago
  akycow

  Hello, can. make it SaaS?
• View 2 more replies
• 
  7 months ago
  ctechnologies Author

  Hello,
  
  Thank you for your interest in making The Script a SaaS platform! Currently, the script is designed for single-tenant use, but transforming it into a SaaS solution is certainly possible with additional development to handle multiple tenants, and subscription management.
  
  If you are a developer, you will find that integrating these changes can be straightforward with the right skills and understanding of multi-tenancy architectures.
  
  If there's sufficient demand for a SaaS version, I could definitely consider this as a future update. Please let me know if you're interested or have any specific requirements.
  
  Best regards,
  
  Ctechnologies Team
• 
  7 months ago
  akycow

  How much do you charge to put it into SaaS?
• 
  7 months ago
  ctechnologies Author

  Transforming The Script into a SaaS platform with the current specifications can cost approximately $1000. This does not include the integration of additional payment methods.
  
  Alternatively, you might consider waiting for a future update, as we plan to develop a SaaS add-on that could better suit your needs depending on the demand.
• 
  7 months ago
  akycow

  Thank.
• 
  7 months ago
  ctechnologies Author

  Always happy to help have a good day.

• 
  8 months ago
  MDtrades Purchased

  hello, i have purchased the script but i have a a question:
  - im making changes to the design live, does this system have a maintenance mode?
• 
  8 months ago
  ctechnologies Author

  Hello MdTrades,
  
  Thank you for your purchase! I'm glad to confirm that our system includes a maintenance mode. To activate it, simply follow these steps:
  
  1. Go to your admin control panel's side menu.
  2. Navigate to 'System Settings' > 'Technical Settings'.
  3. Look for the 'ACTIVATE APP MAINTENANCE MODE' section and toggle the switch to on.
  
  This will activate maintenance mode for the entire website while keeping the admin panel accessible.
  Let us know if you still need any help.
  
• 
  8 months ago
  MDtrades Purchased

  thanks it worked

• 
  9 months ago
  graphytechs

  I checked the script it looks very promising and fulfilling my needs, i just have some presale questions
  1- does this script have facebook pixels integration?
  2-can i customize the frontend design?
  3- how much you charge for adding new payment gateway?
  
• View 2 more replies
• 
  9 months ago
  ctechnologies Author

  Hello,
  
  Thank you for your interest in our CMS! I'm glad to hear that our script seems to be a good fit for your needs. Let me address your pre-sale questions in detail:
  
  Facebook Pixels Integration: Yes, our script includes built-in support for Facebook Pixels. We've made it straightforward for users to integrate their Facebook Pixel ID into the script. For detailed instructions and more information, please refer to our documentation here:
  Integrating Facebook Pixels.
  https://www.ctechnologies.io/ecommerce-engine/documentation/third-party-apis/integrating-third-party-apis-detailed-steps/
  
  Frontend Customization: Absolutely, our script is 100% open-source, making it fully customizable. If you have programming skills, you'll find it easy to tailor the frontend to your specific needs. Additionally, the script is designed to work flawlessly on localhost environments, providing flexibility for development and testing.
  
  New Payment Gateway Integration: Regarding the addition of a new payment gateway, we are continuously working to expand our list of supported gateways. If the payment gateway you're interested in is a popular one, it might already be on our development roadmap and included in an upcoming update at no additional cost. Could you please specify which payment gateway you're looking into? This way, we can confirm whether it's in our development list. For payment gateways not currently supported, we offer custom integration services with fees ranging between $100 to $200 USD, depending on the specific requirements.
  
  I hope this answers your questions! If you have any more inquiries or need further clarification, please don't hesitate to ask.
  
  
• 
  9 months ago
  graphytechs

  that was very fast reply, i value that so much.
  about my payment its a bank not a payment gateway so i want to connect my bank account direct to the system.
  
  thank you.
• 
  9 months ago
  ctechnologies Author

  Thank you for your kind words and quick reply!
  
  For direct bank connections, we recommend using Stripe, which our script already supports. You can easily link your bank account to Stripe to accept payments, provided Stripe operates in your country.
  
  If you're looking for a direct bank integration outside of Stripe, we can discuss a custom solution. The cost for this would be between $100-$200, depending on the specifics of your requirements.
  
• 
  9 months ago
  graphytechs

  perfect i will check the stripe option if it works in my country other wise i will contact you for the custom solution. and i will purchase the script.
  thank you again for your support and detailed replies.
• 
  9 months ago
  ctechnologies Author

  You're very welcome! We're always here to help. Best wishes with your business, and we look forward to supporting you further.