32 Support questions or comments

• 
  2 months ago
  Klasen

  presale question: does it have the option to trigger itself when visitor open the webpage? like tawk.to for example..
  thanks!
• 
  2 months ago
  DannsScripts Author

  Hello @klasen,
  Yes, AiDex offers an option within the widget configuration where you can determine the default state of the chatbot—whether it's opened or closed. When set to 'closed', the widget will initially display as a small icon or bullet. If you choose 'opened', the widget will appear as a conversational window right away, just like in Tawk.to.
  
  Feel free to reach out if you needed any assistance!
• 
  2 months ago
  Klasen

  thank you. Are you available for custom work? for example on mobile devices, chat window trigger itself in full screen right open the webpage and add extra options like chat with operator, call us, whatsapp us, continue to website etc. So visitor can choose what he want to do.
• 
  2 months ago
  DannsScripts Author

  Hello @Klasen,
  Unfortunately, no.
  The bright side is that AiDex is designed for scalability with a clean architecture and flexible open-source code. You won’t have any trouble finding a Laravel developer to implement any changes you need.
  Regards.
  

• 
  2 months ago
  ketnoi24 Purchased

  Proposing new features:
  Not all business people have their own websites to dip Aide. Therefore, add customized domain features to anyone who can use their own domain name to point to their widgets links created at AIDEX.
  At this point they only need their own domain name and run Aidex on their domain name brand.
  They only need to send their domain name link to their potential customers so that the potential customers talk to Aidex have been trained by that brand.
  This will expand the audience for Aidex Saas business people.
  Thanks

• 
  2 months ago
  SNOWPATRICK Purchased

  Hello how are you?
  this seems to be a reeeaaally cool product. I wanted to ask if you can also integrate a helpdesk page, just like at intercome? So i can additonally redirect visitors to the helpdesk. I hope you know what i mean.
  
  Keep goings its a really cool product!
  Best Wishes
  Patrick
• 
  2 months ago
  DannsScripts Author

  Hello @SNOWPATRICK,
  
  Thank you for your interest and kind words about our product!
  
  At this time, our chatbot is designed to deliver support exclusively through chat interactions. However, we appreciate your suggestion and will keep it in mind for future updates.
  
  Best regards!
• 
  2 months ago
  SNOWPATRICK Purchased

  
  ok thank you! I'm highly looking forward to see new updates

• 
  3 months ago
  muhammadiwa Purchased

  can you also add feature like train chatbot using database and search data from database
• 
  3 months ago
  DannsScripts Author

  Hello @muhammadiwa
  Would you please clarify more ? How would that help enance training the bot?

• 
  3 months ago
  kailynpouros

  Hi, can you add the ability to include branding at the bottom of the webchat? Many webchat providers offer this feature. It's a basic addition, like 'Powered by our brand.'
  
  Also, I can't seem to find an option to limit the number of characters for each chatbot. Is there any way to train the bot using both a URL and file upload together?
  
  For appointments, can I create custom fields? I’m from a yoga background, so if someone books, I’d like to set custom fields such as 'How many days of training are needed?' or 'Do you have any health issues?'
  
  Lastly, is there a way to set our availability, like being available only on specific days, for example, Monday or Wednesday?
• 
  3 months ago
  DannsScripts Author

  Hello @kailynpouros,
  
  The branding issue was included initially but was temporarily removed to allow for more flexibility. It will be reintroduced soon.
  
  As for training, at this time, you can only use one method. However, you can still scrape data from the target URLs and include it with the training file, which will work seamlessly.
  
  For the last two points, the chatbot can easily be instructed to handle them. There’s a field for additional data, which the chatbot will use. This data can be customized by the administrator to suit your needs.
  
  Regards.
• 
  3 months ago
  kailynpouros

  Thanks. How can we send collected appointment leads to my CRM? How do we set our availability? Are there any future updates on this?
• 
  3 months ago
  DannsScripts Author

  Captured appointments can be easily accessed as a downloadable JSON file, allowing you to transfer the data to a worksheet, process it, and import it into your CRM.
  
  For availability, you can use the "system instructions" field to guide the chatbot in addressing appointment bookings or any related inquiries.

• 
  3 months ago
  KrazyJ Purchased

  Please add Lifetime deals plan creation also.
  
• 
  3 months ago
  DannsScripts Author

  Already on our backlog.
  
  Regards.

• 
  3 months ago
  ketnoi24 Purchased

  Great updates
  Even though I had some payment problems and I was waiting for the refund from Paypal to continue to order this item.
  
  Proposing more module Zalo - this will be a breakthrough module because it is a leading messaging app in my country with more than 100 million users.
  Zalo Developers: https://developers.zalo.me/docs
• View 1 more reply
• 
  3 months ago
  DannsScripts Author

  Hello @ketnoi24,
  
  Thank you for your feedback and for sharing your experience. We’re sorry to hear about the issues you’ve encountered.
  
  Could you please provide more details about the Zalo module you’re proposing? Specifically, how do you envision it benefiting AiDex users or enhancing their experience?
  
  Regards.
• 
  3 months ago
  ketnoi24 Purchased

  Most of the people in my country use Zalo application to text, call, call videos.
  If AIDEX chat box is integrated with Zalo, customers can easily interact with the type of application (Zalo) that they often use. This will bring great benefits when the owner of a website can reach and take care of their customers.
  I think you already have other modules like Facebook Messenger ... Zalo will be the same.
  Thanks
• 
  3 months ago
  DannsScripts Author

  Oh we got it.
  We'll have this noted it within our feature backlog.
  Thank you.
• 
  2 months ago
  ketnoi24 Purchased

  Please update Vietnamese and Zalo module soon
  Thanks

• 
  3 months ago
  muhammadiwa Purchased

  add message credit /month
  Add-ons like Extra message credits, Extra chatbots, Remove 'Powered By Aichatbot'
  Remove the AIChatbot branding from the widget
  API Access
  Team access
  Add limit chatbot
• 
  3 months ago
  DannsScripts Author

  Hello @muhammadiwa
  Thanks for the suggestions! We'll make sure these features are included in future updates.
• 
  2 months ago
  muhammadiwa Purchased

  can you add catalog feature to whatsapp module so i can add catalog from dashboard

• 
  3 months ago
  briangtemple

  Sorry, one last query:
  
  1. How can we validate the authenticity of collected emails or phone numbers? In Aidex, you have appointment booking and lead collection options, but what if a user submits a fake email or phone number? My suggestion is to send an OTP to emails, which I think will work. What do you think?
  
  2. I have an affiliate website with over 100 product review pages, and I want to crawl only 50 of them. Will I be able to do this? I can't see an option to select specific URLs to crawl.
  
  3. Please consider displaying images inside the chatbot. It would be very useful for our business.
• 
  3 months ago
  DannsScripts Author

  Hello @briangtemple,
  
  1. We understand that managing captured data can differ across businesses. That's why we'll be introducing a new feature that allows users to trigger an external webhook for each data capture, rather than just storing the information in the dashboard. This way, captured emails or phone numbers can be validated or processed accordingly - the same as appointements or newsletters.
  
  2. Currently, only the specific webpage you link will be crawled. If you'd like to work with a selection of 50 product review pages, you'll need to manually pull them and store the data in a file to use for training the bot.
  
  3. We will definitely implement image display within the chatbot soon.
  
  Have a great day!
  
  
• 
  3 months ago
  briangtemple

  Thank you so much

• 
  3 months ago
  briangtemple

  Looks interesting.
  
  1. Is the SaaS module included for free, or do I need to purchase it separately?
  
  2. In the SaaS module, can users set up their own API keys? Otherwise, it will be difficult to sustain.
  
  3. I see you have a WhatsApp module. Does it work with Cloud API or Twilio?
  
  4. Can I limit users from training large websites? For example, if users have websites with hundreds of pages, and they all start training, it could potentially overload the server.
  
  5. Is this script at least 95% bug-free?
  
  6. I noticed very few options to customize the chat widget. Do you have any plans to add CSS customization so we can apply our own designs?
  
  7. I have a Shopify store. I want to connect it and display all products, including images, descriptions, and a buy button inside the chat. Is this possible, or are there any plans to add this feature?
  
  8. Is a live chat option available?
  
  9. Are there any plans to add APIs or webbooks?
• View 1 more reply
• 
  3 months ago
  DannsScripts Author

  Hello @briangtemple
  Thank you for your interest! Here are answers to your questions:
  
  1. We've been focusing on preserving the regular version for personal use, So we've launched the SaaS module as a seperate installable item.
  
  2. At present, users will utilize the platform’s API key. -- We are aware of potential conflicts and asynchronous issues and are addressing them accordingly -- No worries.
  In the future, we plan to introduce a feature that will enable administrators to create plans with custom API keys. This will ensure that users on basic and free trial plans will not need to obtain their own API keys.
  
  3. Cloud API.
  
  4. You can set a maximum training file size to prevent users from uploading large data.
  
  5. We strive for high reliability and aim to resolve any reported bugs within less than 24 hours, as we consider our script a fully bug-free.
  
  6. You can simply override the default CSS by using custom CSS inside the embeding web document.
  
  7.Currently, only textual elements are supported, such as headings, paragraphs, blockquotes, lists, and links. Your CTAs can be clickable links accompanied by a short description. Additionally, you can instruct the assistant to provide a link to an image, which users can open.
  
  8. At the current moment, This feature is not available.
  
  9. We currently offer a few API endpoints for interacting with the widget, such as retrieving messages, responses, or queries. These endpoints can be used to create custom widget applications. For more complex use cases, we plan to provide comprehensive REST API functionality in the future.
  
  Feel free to reach out if you have any more questions or need further details!
• 
  3 months ago
  briangtemple

  Thank you,
  
  Couldn't understand this?
  n the future, we plan to introduce a feature that will enable administrators to create plans with custom API keys.
• 
  3 months ago
  DannsScripts Author

  What we mean is that admins will have an option called "Allow Custom API" when creating a subscription plan. This allows for flexibility, so not all users will rely on the organization’s API key. For instance, users on free trial plans will use the organization's API key with the set limitations, while more advanced and higher-priced plans will have the option to use their own API keys.
• 
  3 months ago
  briangtemple

  Oh got it, thanks for the clarification.