32 Support questions or comments

• 
  1 week ago
  KrazyJ Purchased

  Hi Guys,
  
  Any update coming soon ?
• 
  1 week ago
  DannsScripts Author

  Hello @KrazyJ
  There will an update,
  Do you have anything you'd like to see included in the next update?
  Thanks in advance.
• 
  6 days ago
  KrazyJ Purchased

  -- Live chat feature
  -- Better chatbox UI / UX
  -- Starter questions should not disappear
  -- FAQ Feature (Like Intercom)

• 
  3 weeks ago
  telucom Purchased

  I try to Install And I Get This After I Hit Finishup
  symlink(): File exists
  
• 
  3 weeks ago
  DannsScripts Author

  Check your inbox.

• 
  1 month ago
  KrazyJ Purchased

  Can you please fix a UX behavior where these pre-defined questions show again in a nice way after the AI has replied.
  As right now they just disappear after one question has been selected.
  
  https://www.dropbox.com/scl/fi/f6yvqtdle5com0gbmnzu8/30724.png?rlkey=xe1q2fq2qallvrde3p9401fua&dl=0
  I have seen other similar saas companies who have better UX flow for the chatbot window. If you don't mind i will share the links here after you get back to me on the same.
  
  Thanks
• 
  1 month ago
  DannsScripts Author

  Hello @Krazy
  It would be great if we had them shared with us via direct messaging or email>
  
  Thanks.

• 
  1 month ago
  ketnoi24 Purchased

  Please add the Widget Duplicate feature, this is essential because we will save a lot of time for creating new widgets.
  Thanks
• 
  1 month ago
  DannsScripts Author

  Hello @ketnoi24
  It seems we missed your comment earlier. Thank you for the helpful suggestion—we’ll make sure to keep it in mind!

• 
  1 month ago
  6nader6

  Does it support rtl?
• 
  1 month ago
  DannsScripts Author

  Hello @6nader6
  unfortunately no.

• 
  1 month ago
  ketnoi24 Purchased

  This is the most worth buying command:
  Please update the image chat feature.
  - Users can send pictures to Aidex analysis.
  - Aidex can send photos to users.
  Thanks
• 
  1 month ago
  DannsScripts Author

  Hello @ketnoi24
  Thanks for your kind suggestion,
  we'll have that included in our future updates.
  
• 
  1 month ago
  patydan Purchased

  when will you update the image chat feature.
  - Users can send pictures to Aidex analysis.
  - Aidex can send photos to users
  suppose i trained assistant with the doc containing photos?

• 
  1 month ago
  patydan Purchased

  Can i train the large data and setup to depend on that large data only? i want to buy asap
• 
  1 month ago
  DannsScripts Author

  Hello @patydan,
  
  Yes, you can upload files up to 512MB each.
  For more details, visit: https://help.openai.com/en/articles/8983719-what-are-the-file-upload-size-restrictions
  
  Best regards.

• 
  2 months ago
  CodeBuilder

  "AiDex - AI-Powered Customer Support Chatbots offers efficient and smart solutions for seamless customer interactions."

• 
  2 months ago
  dreamermrr

  does it have possibility to interact and talk live with users in chatbot instead of relying only on AI ?
• 
  2 months ago
  DannsScripts Author

  Hello @dreamermrr,
  Currently, the chat is managed exclusively by AI. We are considering adding live agent interaction in the future, but we can't make any guarantees at this time.
• 
  2 months ago
  arpit85 Purchased

  On the details page it's mentioned Human Handoff what does it mean? I don't see any option available for user to switch to talk to a Human instead of AI within the chat.
  
• 
  2 months ago
  DannsScripts Author

  Hello @arpit85,
  Human handoff refers to the process where the AI chatbot captures a message and notifies the admin. When a user requests to transfer their conversation to a human agent, the chatbot sends an email notification to the admin, including the user’s name, email address, and the message they want to hand off. The message is also saved and displayed in the "Handed Off Messages" table on the dashboard.

• 
  2 months ago
  Angel44 Purchased

  hey, im stuck at installer database.
  
  I already created my database, with full permissions, and when i paste the data, it modify my .env file, but in the installer, it still refreshing the database page.
  
• 
  2 months ago
  DannsScripts Author

  Hello @Angel44
  Try with a DB password That does not contain any special characters (ex : #@$).
  If the issue persists message us.
  Regards.
• 
  2 months ago
  Angel44 Purchased

  Sent, because, tried with another password and same error.
  
  My hosting provide db_users like this, maybe it can be the error? Localhost i installed good
• 
  2 months ago
  DannsScripts Author

  We've contacted you.
  Check inbox.