111 Support questions or comments

• 
  Mar 27, 2022
  foxi Purchased

  Hi there,
  
  it's me again. I have the following problem:
  
  When I create a campaign and send a test email, it is sent without any problems and is also received without any problems.
  
  But if I then want to send the "Scheduled Campaigns" campaign, nothing happens. It looks like it's starting, but then nothing happens and the campaign isn't sent?
  
  What could be the reason?
  
  Thank you in advance for your help.
• 
  Mar 28, 2022
  premiersol Author

  Please send us your mailcarry login info at [email protected], so we can check this issue.
• 
  Mar 28, 2022
  foxi Purchased

  Already send, please check your mailbox. Thank you very much.
• 
  Mar 28, 2022
  premiersol Author

  Will be replied soon, thanks

• 
  Mar 23, 2022
  foxi Purchased

  Hi,
  
  Is it possible to use external E-Mail templates, or have to create the E-Mail in the Mail Carry System only?
  
  Thanks in advance.
• 
  Mar 24, 2022
  premiersol Author

  You can create emails in mailcarry template system, or you can copy past html within mailcarry template.

• 
  Mar 1, 2022
  bindcommerce Purchased

  Is upgrade to laravel 9?
  
• 
  Mar 1, 2022
  premiersol Author

  not now.
• 
  Mar 3, 2022
  bindcommerce Purchased

  Is programmed?
  
• 
  Mar 4, 2022
  premiersol Author

  will be in future!

• 
  Jan 11, 2022
  cr8ball Purchased

  Hi, I haven't installed yet but I bought the regular license a while back. So thinking before installing probably I ask here. Do you have refund for regular license after I buy the extended license?
  
  I need to test install first play around before I install finally. With extended license can I get staging site license to do that?
• View 4 more replies
• 
  Jan 11, 2022
  cr8ball Purchased

  Forgot, and I want to keep staging site active for me always.
• 
  Jan 12, 2022
  premiersol Author

  Okay, once you will buy an extended license, then you can initiate the refund request for regular, and we will refund you then.
  Furthermore with an extended license you can install and use this script as many sites
• 
  Jan 12, 2022
  cr8ball Purchased

  Thanks for your help and clarification. Just bought the extended license. I will follow up as you said. Good luck with your business.
• 
  Jan 13, 2022
  cr8ball Purchased

  I don't see the refund button beside the regular license. Send me the link for refund form if any. Thanks.
• 
  Jan 13, 2022
  premiersol Author

  go to your regular product detail, I belief there will be a link for refund.
• 
  Jan 13, 2022
  cr8ball Purchased

  No it's not there. Automated link to refund is available only for products bought in last 30 days I see.
• 
  Jan 13, 2022
  premiersol Author

  how much you pay for that product, you can send you purchasing receipt on [email protected]

• 
  Dec 12, 2021
  Jimmy3

  I want to buy but I will need help with Installation on my shared hosting for personal use. Will you help to install once I purchase? Can it be installed on a shared hosting?
  
  Thanks
• View 4 more replies
• 
  Dec 13, 2021
  premiersol Author

  Yes, it will work on shared hosting
• 
  Dec 13, 2021
  Jimmy3

  So if I puchase I can send you my cpanel details for Installation? Thanks
• 
  Dec 13, 2021
  premiersol Author

  We can help you in installation, but it's simple you will just need to extract all files in your subdomain, and call the installation link it will set up all things regarding MailCarry.
  
  Please make sure your shared hosing has the correct version of php and mysql/mariadb.
  
• 
  Dec 13, 2021
  Jimmy3

  https://www.ionos.com/ hosting, will it ok?
• 
  Dec 13, 2021
  premiersol Author

  hosting will be ok, but witin hosting, you will have the option to check the versions.
• 
  Dec 13, 2021
  Jimmy3

  They have the latest php version, what version does the application required?
• 
  Dec 14, 2021
  premiersol Author

  atleast 7.1,

• 
  Nov 26, 2021
  webcreativemaster Purchased

  hi, i am unable to activate my license. it says invalid
• 
  Nov 26, 2021
  premiersol Author

  License normally install auto while installation, I asked your app url in private message, please give us so we can send you the license no. thanks
• 
  Nov 26, 2021
  webcreativemaster Purchased

  replied
  
• 
  Nov 26, 2021
  webcreativemaster Purchased

  replied
  

• 
  Nov 18, 2021
  anasmax Purchased

  Hi,
  
  I have a problem in my installation, everything seems to be working ok, except "Add Campaign" (http://marketing.ofuq.qa/broadcast/create) it gives this exception:
  
  ErrorException (E_ERROR)
  session_start(): open(/var/cpanel/php/sessions/ea-php70/sess_rrlo4h07qpnfaeio5rjplrnrr5, O_RDWR) failed: No such file or directory (2) (View: /home/alasrtec/domains/ofuq.qa/public_html/marketing/resources/views/broadcasts/create.blade.php)
  
  
  My hosting uses DirectAdmin, and php 7.4
  
  What should I do?
• 
  Nov 18, 2021
  premiersol Author

  can you please use php 7.3

• 
  Nov 4, 2021
  divincends Purchased

  how do we add unsubscribe links. its not working when we use the shortcode. also, im not able to update the system
• View 5 more replies
• 
  Nov 4, 2021
  premiersol Author

  What shoutcode you are using for unsubscribe, and as far as the update is concern, you can see browser console (F12) for detail
• 
  Nov 4, 2021
  divincends Purchased

  when we use [$unsub-link$] it never sends the link. it just shows the whole coded word as is
  
• 
  Nov 4, 2021
  premiersol Author

  Make sure your are using HTML format for you recipients, not TEXT
• 
  Nov 6, 2021
  divincends Purchased

  its set to html format. it only prints [$unsub-link$] and nothing actions
• 
  Nov 7, 2021
  premiersol Author

  can you send us your mailcarry login info at [email protected], so we can check it.
• 
  Nov 11, 2021
  divincends Purchased

  hi, i have sent you the mailcarry login
• 
  Nov 12, 2021
  premiersol Author

  when you sent it, we did not received it, can you send it on [email protected] or you can send a Private message on codester
• 
  Nov 17, 2021
  divincends Purchased

  sent you message here
  

• 
  Oct 8, 2021
  toliano002 Purchased

  
  Hi, you remember I once told your that I purchase this items twice?
  The Single license on my first account and the extended license on my second account.
  Today when Iogged in to my first account, I found the exended version while there is nothing found on my second account.
  
  In a nutshell, the single licanse I bought is missing.
• 
  Oct 8, 2021
  premiersol Author

  please send us your installed mailcarry URL on [email protected].
• 
  Oct 9, 2021
  toliano002 Purchased

  Sent. Also my images appear broken to the recipient. What am I missing please?
  
  Please help

• 
  Oct 8, 2021
  atlanticwind Purchased

  hi,I bought this script several weeks ago,and my developer installed onto one VPS.Today,when i log in,there is a popup which lets me to enter: license key,but i checked my email,i cant find this key
  
  thanks
• View 1 more reply
• 
  Oct 8, 2021
  premiersol Author

  Basically, the license key is installed itself while installation, please no worry just email your mailcarry URL on the "[email protected]", the license key will be sent to you.
• 
  Oct 12, 2021
  atlanticwind Purchased

  Any support here?.I sent you an email about license key 4 days ago,but have not got your reply yet.
• 
  Oct 12, 2021
  atlanticwind Purchased

  i sent you anothre email today,hope to get code soon
• 
  Oct 12, 2021
  premiersol Author

  replied