111 Support questions or comments

• 
  Oct 8, 2021
  jawacode

  Hi
  I really want to buy this script, but I need to know how can I install the new PMTA
  Can you explain more about it, or make a video.
  
  https://prnt.sc/1va2at7
  https://prnt.sc/1va2ekl
  
  Thanks
• View 2 more replies
• 
  Oct 8, 2021
  premiersol Author

  We don't have video, but there is a knowledge base: https://kb.mailcarry.com/knowledge-base/powermta-configuration/ or can help you to install powerMTA
• 
  Oct 8, 2021
  jawacode

  Can you check your email [email protected]
  I sent you a message
• 
  Oct 8, 2021
  premiersol Author

  replied
• 
  Oct 12, 2021
  atlanticwind Purchased

  pls check reply
• 
  Oct 12, 2021
  premiersol Author

  license sent to you over email.

• 
  Sep 25, 2021
  innoohim Purchased

  I will appreciate if you can respond to my email sent to your
  [email protected] email.
  
• View 4 more replies
• 
  Sep 26, 2021
  premiersol Author

  yes, we will, what's the subejct.
• 
  Sep 27, 2021
  innoohim Purchased

  Hello, the subject was MaillCarry - Email Marketing Software. However, I have resolved the installation issue. Your script does not support higher PHP versions, it supports php 7.1.3 version only?
  
• 
  Sep 27, 2021
  premiersol Author

  In which version you were having the issue?
• 
  Sep 27, 2021
  innoohim Purchased

  Thanks.
  7.3 - 8.0
  How do i fix the cron warning?
  Is there a user manual?
  I have sent a contact request on skype
• 
  Sep 27, 2021
  premiersol Author

  added.
• 
  Sep 28, 2021
  innoohim Purchased

  Thanks a lot for the help with the cron job!
  On the PHP version: Am I able to change my PHP version to the latest now?
• 
  Sep 28, 2021
  premiersol Author

  yes, you can

• 
  Sep 16, 2021
  ggstream Purchased

  Pmta bounce processing is not working, I message you on skype but got no answer
• 
  Sep 17, 2021
  premiersol Author

  are you processing the bounces from your own boucn email or pmta file
• 
  Sep 24, 2021
  ggstream Purchased

  from pmta file
• 
  Sep 25, 2021
  premiersol Author

  it should work, make sure your pmta credentials is correct to connect the pmta server.

• 
  Sep 14, 2021
  onitemi002

  Hi, please I purchase a single license of this for a test and now I just purchased an extended license. Thought the single license fee would be refunded back to my account?
• View 3 more replies
• 
  Sep 14, 2021
  premiersol Author

  I don't think so, you purchased it with this user.
• 
  Sep 15, 2021
  onitemi002

  Oh! No I purchased it with another user. I just remember
  
• 
  Sep 15, 2021
  premiersol Author

  with which user?
• 
  Sep 16, 2021
  onitemi002

  with this user "toliano002"
• 
  Sep 16, 2021
  premiersol Author

  okay but we don't have the option to update the license.
• 
  Sep 16, 2021
  onitemi002

  Alright. Thanks

• 
  Sep 7, 2021
  parpro7 Purchased

  Hi, i have setup Corn job in my Cpanel but still getting error in dashboard please help me
• View 3 more replies
• 
  Sep 7, 2021
  premiersol Author

  please make sure you have set the cron in cpanel, check the php path.
• 
  Sep 7, 2021
  parpro7 Purchased

  After install i get path automatically that will i set but its not working
• 
  Sep 7, 2021
  premiersol Author

  you can send your mailcarry and cpanel detail on [email protected] so we can check it ourself.
• 
  Sep 7, 2021
  parpro7 Purchased

  Hi i fixed it 🙂
• 
  Sep 25, 2021
  innoohim Purchased

  Please can you share how it was fixed?
  
• 
  Sep 25, 2021
  premiersol Author

  cron job is easy to set in cpanel

• 
  Sep 6, 2021
  chuabip Purchased

  How to replace and add system fonts. Font error when using my language, can you help?
• 
  Sep 6, 2021
  premiersol Author

  you can edit the /public/css/custom.css
• 
  Sep 25, 2021
  innoohim Purchased

  Hello I sent an email for support with installation issue
  [internal function]: IlluminateFoundationBootstrapHandleExceptions->handleException()

• 
  Aug 28, 2021
  Boy3 Purchased

  When I try to send a test email from the application, I get the following message:
  "Connection could not be established with host 103.114.218.204 :stream_socket_client(): unable to connect to tcp://103.114.218.204:25 (Connection timed out)"
  PS:i test my SMTP(pmta) by the website and it work fine
• View 5 more replies
• 
  Aug 28, 2021
  premiersol Author

  make sure you have selected the proper credentials for smtp, including encryption
• 
  Aug 28, 2021
  Boy3 Purchased

  i setup pmta by application tools that you offer so the configuration is right i didn't change anything
• 
  Aug 30, 2021
  Boy3 Purchased

  i add the same server smtp at your demo application and it works fine but when i add it to my application it give me same error
• 
  Aug 30, 2021
  premiersol Author

  replied you in PM
• 
  Sep 1, 2021
  Hatim3D

  Dear Mailcarry Team,
  
  I would like to know, when you launch a campaign with 5000 emails per hour why it doesn't send 5000 emails each hour? The SMTP's are configured for 10K per hour total of 50K.
• 
  Sep 1, 2021
  premiersol Author

  Did you purchase MailCarry?
• 
  Sep 1, 2021
  Hatim3D

  I Have tested it at my friend who has purchased it earlier, so i wanna ask before i buy my license too.
• 
  Sep 1, 2021
  premiersol Author

  when you will buy then we will assist you better with real-time data and a valid license. Thank you!

• 
  Aug 27, 2021
  pacha05 Purchased

  Hi
  I bought and tested your software. It's great but i found one error in the code.
  When i create a client account, open it credentials, in dashboard section, when you click on profile, we got an error providing in the file "builder.php".
  If you solve this error, this will mean that the script is fully functional as described and will give you 5 stars in reviews.
• View 3 more replies
• 
  Aug 27, 2021
  premiersol Author

  thank you for highlighting this issue, we will fix it on priority.
• 
  Aug 28, 2021
  pacha05 Purchased

  When you will fix it and how we will get it for old buyers of your script. Thanks
• 
  Aug 28, 2021
  premiersol Author

  hopefully in the next week
• 
  Aug 29, 2021
  premiersol Author

  Hi, The new version 2.5.7 launched, you can update your mailcarry, and the profile issue is fixed. Thank you
• 
  Aug 30, 2021
  Boy3 Purchased

  please help me with error onnection could not be established with host 103.114.218.204 :stream_socket_client(): unable to connect to tcp://103.114.218.204:25 (Connection timed out)"
  i add my server smtp to the application demo and it works fine but when i try it at my application it gives me this error please help
  this is my skype [email protected]
• 
  Aug 30, 2021
  premiersol Author

  replied you in PM

• 
  Aug 27, 2021
  hostnet Purchased

  Wave? eu conectei ao software após um bom tempo hoje! is requesting License Key.
  ao inform Licença não é possível to date and proceed as edições.
  or what happened?
• 
  Aug 27, 2021
  premiersol Author

  you can go into settings, and just click update
  
  

• 
  Aug 23, 2021
  pacha05 Purchased

  Hi, when i enter my domain name in browser, it redirect me to application log in page. Is there a home page and how can i set it. thanks
• 
  Aug 23, 2021
  premiersol Author

  it means you have installed your app successfully, now needs to login