103 Support questions or comments

• 
  Oct 10, 2020
  hsh7129 Purchased

  I just purchased the plugin but what i am seeing lowest quality is available to download which is 360p or sometimes 720p ! is there any way to increase download quality ?
• 
  Oct 10, 2020
  sjafarhosseini007 Author

  Hello and thank for purchasing.
  
  it's because of YouTube limitations. we can't download all formats of videos. we can only download the formats that YouTube provides on its player.(Youtube player will play mute version + audio when you choose a high quality video for watching). for some videos it's 360p , for some 480p and 760p. it depends on video views and other limitations.if we need to bypass this limits we have to use a video converter like y2mate website. they create a video converter tool for bypassing this limitation. in this case all muted versions will be mixed with audios and you can download higher qualities too.

• 
  Sep 30, 2020
  mooqasim Purchased

  Hi dear author . I just bought the plugin and installed it . It is working but with an error. When I paste link in the download form it converts video correctly and shows different formats to download . But when i click on download it shows the error that Page not found . Here is my website url https://www.youtomp3.cc/
  Please suggest me a solution for this.
• 
  Oct 1, 2020
  sjafarhosseini007 Author

  Hi , can't help without checking your server and wordpress admin panel .
  please send your server login information in private chat.

• 
  Sep 26, 2020
  Shaky08 Purchased

  sir unable to download youtube videos,
  getting "Sorry , We cant extract any download link from this url!" like this..
  
• 
  Sep 26, 2020
  sjafarhosseini007 Author

  Try using proxy , seems YouTube banned your server ip . you can try youtube on my demo , it's ok , so the issue is not in plugin codes
• 
  Sep 26, 2020
  Shaky08 Purchased

  Sir after using proxy iam getting like this
  "{"success":false,"body":"A curl error occurs while execute the curl handler : Could not resolve host: www.youtube.com.js"}"
• 
  Sep 30, 2020
  mooqasim Purchased

  I just bought the plugin and installed it . It is working but with an error. When I paste link in the download form it converts video correctly and shows different formats to download . But when i click on download it shows the error that Page not found . Here is my website url https://www.youtomp3.cc/

• 
  Sep 9, 2020
  ahmedabdelgaid Purchased

  hello Seyed
  your plugin is great , but its not working with some sites like vimeo , dailymotion
  cant extract any download link from this url
  check my demo site : mahmoudmorsy .com
• 
  Sep 9, 2020
  sjafarhosseini007 Author

  Hi Ahmed and thanks for your purchasing.
  
  Dailymotion is not in plugin support list , please read product description, it removed from plugin since version 1.1 because it's need API.
  
  but for vimeo i think your server ip is in vimeo blacklist . i tested this link with your demo site :
  
  https://vimeo.com/76979871
  
  and you right , it can't extract download links. but if you try it with my demo site it can extract.so the only reason can be ip restrictions.
  
  now what is solution?
  
  you can use proxy option in plugin. get a proxy from https://proxy.webshare.io/proxy/list and fill plugin setting with proxy details , then try vimeo again.
• 
  Sep 12, 2020
  ahmedabdelgaid Purchased

  thanks Seyed for your supporting
  now its work with some links not at all
  
  pls try this link https://vimeo.com/388553408 on your demo and in my site because this is different results
  in my site this massege : {"success":false,"body":"A curl error occurs while execute the curl handler :
  malformed"}
  
  in your demo : just photo
  
  
  
• 
  Sep 13, 2020
  sjafarhosseini007 Author

  Yes you right , seems Vimeo used different method for some videos . i fixed the issue in my demo site. i uploaded new version to codester panel but you can't download it now .because Codester reviewer team should check new update before publish and it will takes 2 ~ 3 business days.
  
  if you want to be informed when latest version of plugin is published join plugin Telegram channel : https://t.me/wsmdownloader

• 
  Aug 22, 2020
  Shaky08 Purchased

  Since 4 days my plugin not working,unable to download youtube videos...
• View 2 more replies
• 
  Aug 22, 2020
  sjafarhosseini007 Author

  Hi , it seems your server ip blocked by YouTube , because plugin functions works without any problem in demo site.
  
  you can use proxy option in plugin setting to bypass this restriction.
  
  try a free proxy : proxy.webshare.io/proxy/list
• 
  Aug 22, 2020
  Shaky08 Purchased

  Not only youtube, unable to download Instagram and Facebook too, after clicking on download Button it's not working
• 
  Aug 22, 2020
  sjafarhosseini007 Author

  give me your site url to check
• 
  Aug 22, 2020
  Shaky08 Purchased

  https://vidio2mp3.com/
• 
  Aug 22, 2020
  sjafarhosseini007 Author

  the issue is not related to downloader. you have a javascript error on your page and this error disabled javascript on whole site, so download button not working like other js actions.
  
  this is the error i see in google chrome console :
  Uncaught SyntaxError: Unexpected token '{'
  
  try disable your cache plugin and find the js script error.

• 
  Jul 31, 2020
  ahmadmohiddinmd Purchased

  Dear author downloading videos from Instagram is not working when I try to download video photo is coming video is not coming please reply me
• View 7 more replies
• 
  Jul 31, 2020
  ahmadmohiddinmd Purchased

  https://www.instagram.com/p/CDRIDgJgEm-/?igshid=12fxnzmyry5kl
  Check this I tried different videos but only picture coming video is not coming
• 
  Aug 1, 2020
  sjafarhosseini007 Author

  Hi , yes you right , i should find a solution for it .thanks for feedback 🌹
• 
  Aug 1, 2020
  ahmadmohiddinmd Purchased

  Sir plz find the solution because my user are reporting for this.
• 
  Aug 3, 2020
  ahmadmohiddinmd Purchased

  Sir please reply sir please find a solution sir my app user are reporting me for this issue.
• 
  Aug 3, 2020
  sjafarhosseini007 Author

  Mr Ahmad , i am trying to find a solution for this issue! you need to wait for next update
• 
  Aug 5, 2020
  ahmadmohiddinmd Purchased

  OK sir
• 
  Aug 5, 2020
  sjafarhosseini007 Author

  Instagram problem has been solved,you can download the new version now
• 
  Aug 6, 2020
  ahmadmohiddinmd Purchased

  Tq sir
• 
  Aug 23, 2020
  ahmadmohiddinmd Purchased

  How are you author my bro.
• 
  Aug 24, 2020
  sjafarhosseini007 Author

  Thanks , fine🙏🌹

• 
  Jul 14, 2020
  innocentee Purchased

  Hello Dev! I just purchased the premium some minutes ago, but the downloading is not working for me, each time download from youtube, the downloaded file will be empty. Is there anything bi need to set? please i need your help.
• View 3 more replies
• 
  Jul 14, 2020
  sjafarhosseini007 Author

  Hello. thanks for your purchasing. please give me your site url.
• 
  Jul 14, 2020
  innocentee Purchased

  youtubesd.com
• 
  Jul 14, 2020
  innocentee Purchased

  it's working now, Thanks
• 
  Jul 14, 2020
  sjafarhosseini007 Author

  Good luck 👍
• 
  Jul 20, 2020
  ahmadmohiddinmd Purchased

  sir ads content is not working for java script plz help me in this
• 
  Jul 20, 2020
  sjafarhosseini007 Author

  javascript in ads content? you must put javascript codes in <head> tag not in ads content.
  
  this article can help you :
  
  https://www.ostraining.com/blog/wordpress/custom-js/

• 
  Jul 6, 2020
  Shaky08 Purchased

  How to update plugin..
• 
  Jul 6, 2020
  sjafarhosseini007 Author

  Download new version from 'Downloads' page. extract the zip file on your pc. then open your website admin panel and open "plugins" page.in the plugin list deactive version 1.7 and delete old version.then click on upload plugin and from extracted file in folder 1-plugin choose new version and active it.
• 
  Jul 11, 2020
  ahmadmohiddinmd Purchased

  sir update the plugin in codester 1.8.0 in this site it is showing 1.7
  

• 
  Jun 23, 2020
  ahmadmohiddinmd Purchased

  Sir plz update the plugin that can download video in posts and in stories from facebook and instagram. my users are telling that videos from posts and in stories are not downloading from your site. So kindly work on updates . I will off the youtube for youtube terms in further. I will completely base on Instagram and facebook so iam willing that my website can download any kind of video from these both sides which I have been listed above. Thank and happy to contact you again .
• 
  Jun 23, 2020
  sjafarhosseini007 Author

  Hi , it's not possible to download stories right now. plugin focus is not on Facebook or Instagram stories , because it needs to Instagram official API. but i might do it in future.good luck
• 
  Jun 24, 2020
  ahmadmohiddinmd Purchased

  Thanku sir

• 
  Jun 22, 2020
  jayVikram Purchased

  how to add website logo to site
• View 2 more replies
• 
  Jun 22, 2020
  sjafarhosseini007 Author

  Hi , this is a plugin , not a website. if you need to add logo to your site , you need to learn about Wordpress and Wordpress templates.
• 
  Jun 23, 2020
  sjafarhosseini007 Author

  no need to use api. it's ok , try this :
  
  https://m.soundcloud.com/uiceheidd/bandit-ft-nba-youngboy
• 
  Jun 23, 2020
  jayVikram Purchased

  please add next update for youtube playlist download
• 
  Jun 23, 2020
  jayVikram Purchased

  tiktok is broken not working even i tried your site
• 
  Jun 23, 2020
  sjafarhosseini007 Author

  yes you right , it seems tiktok changed download method. i should find a solution for it.