103 Support questions or comments

• 
  May 8, 2020
  chen6 Purchased

  Hi,
  
  One question before buying your system.
  
  I tried your live demo, the saved video is downloaded from your own domain. Is it true when I install your code on my domain? I mean, the downloading back-end can be installed on our domain, no related to 3rd party domain?
• 
  May 8, 2020
  sjafarhosseini007 Author

  Hi, there is no 3rd party or api in plugin. when you install it on your domain , downloading system will install on your site too.

• 
  May 7, 2020
  Pabitrakundu Purchased

  Hi, if you give me a full installation video .i just purchase its
• View 2 more replies
• 
  May 7, 2020
  sjafarhosseini007 Author

  Hi , there is a useful documentation here . please read and install the plugin :
  
  https://wsmd.ttmga.com/Documentation/
• 
  May 7, 2020
  Pabitrakundu Purchased

  after uploading plugin not properly work. demo link share with you https://ytubevideodownloader.com/2020/05/07/6/
• 
  May 7, 2020
  sjafarhosseini007 Author

  it seems you didn't install plugin correctly. please give me access to your site admin panel in private message.
• 
  May 7, 2020
  Pabitrakundu Purchased

  ok sir
  
• 
  May 7, 2020
  Pabitrakundu Purchased

  sir please check private message

• 
  May 6, 2020
  Shaky08 Purchased

  Plugin preview is not working 😏😏😏
• 
  May 6, 2020
  sjafarhosseini007 Author

  try this : https://wsmd.ttmga.com/

• 
  May 2, 2020
  Daljeetmakhu

  Please add tiktok videos download without watermark . And tiktok music download opission.
• View 1 more reply
• 
  May 5, 2020
  ahmadmohiddinmd Purchased

  Assalamualaikum Jafar sir I thinking to purchase your product but I didn't understand about proxy ??? I am using a shared hosting package on hostinger .I it will be right to purchase this product and use on a shared hosting. If ip address are banned how can I resolve this issue sir please kindly answer.
• 
  May 5, 2020
  ahmadmohiddinmd Purchased

  Is it right with shared hosting package??
• 
  May 5, 2020
  sjafarhosseini007 Author

  Hi Ahmad ,
  you do not need proxy if your ip is not banned by YouTube.but if Youtube has banned your ip address , you need to use proxy option. you can easily set a proxy IP in plugin settings , so if downloading from a social network is restricted , the plugin tries to download using proxy by changing your IP . in this case because of changing IP the download will not be fail.you can use this option on a shared host , but you need to buy a proxy without limitations , free proxies are not good for this purpose.
  
  also you can use this tool to test your ip :
  
  https://wsmd.ttmga.com/testip.zip
  
  download this script and extract it on your host. put it on public_html and open it on browser.for example if your domain is https://example.com you need to open this link in browser : https://example.com/testip.php.
  
  i cant say this method is 100% correct , but it's better than nothing😉
  
• 
  May 5, 2020
  sjafarhosseini007 Author

  @Daljeetmakhu it's not possible yet , but i'll work on it

• 
  May 1, 2020
  atikurrahman Purchased

  Why Can't I use it to download from YouTube?? It says 'Sorry, We can't extract any download link from this URL!'
  
• View 5 more replies
• 
  May 1, 2020
  sjafarhosseini007 Author

  Hi , it seems YouTube banned your server ip. for test this theory in the plugin settings add a proxy and active proxy option.it will solve your problem.
  also please make sure your proxy is ok before using it in plugin settings.
• 
  May 1, 2020
  atikurrahman Purchased

  How do I setup a proxy??
  
• 
  May 1, 2020
  sjafarhosseini007 Author

  https://proxy.webshare.io/proxy/list
  
  you can find a list of free proxies here
  
  just copy a proxy from mentioned site and fill proxy informations in plugin settings(wordpress admin -> settings -> wsm downloader -> setting) then active proxy option.
• 
  May 1, 2020
  atikurrahman Purchased

  Is it possible to create a proxy from my own server??
• 
  May 1, 2020
  atikurrahman Purchased

  What is this error?? {"success":false,"body":"A curl error occurs while execute the curl handler : Could not resolve host: www.youtube.com.js"}
  
• 
  May 1, 2020
  sjafarhosseini007 Author

  if you can create a proxy why not. i just add proxy option to plugin , so you can use your proxy or buy a proxy.it depends on you.
• 
  May 1, 2020
  atikurrahman Purchased

  Okay. Another thing. My website shrinks to the side when the processing starts after putting the link. And, when I download a video from youtube, it does not provide the real video. The video size is always 0kb.
• 
  May 1, 2020
  sjafarhosseini007 Author

  if all links of YouTube have this problem i should check your site.please send your website address in private chat.

• 
  Apr 24, 2020
  Mandy147 Purchased

  Hello, I'm not able to install the plugin. Getting error like while installing: "The package could not be installed. No valid plugins were found."
• 
  Apr 24, 2020
  sjafarhosseini007 Author

  Hi Mandy , thanks for your purchasing.
  After downloading purchased package , please extract it on your computer , you can see 3 folder in extracted file , the wordpress plugin exists in 1-plugin folder.you need to install this zip file.
• 
  Apr 25, 2020
  Mandy147 Purchased

  It worked. Thanks for the prompt response.
  I'm confused over proxies. I'm using VPS and have dedicated IP. Do I need proxies if the number of users downloading videos increases in future?
• 
  Apr 25, 2020
  sjafarhosseini007 Author

  you're welcome.
  you need to use proxy if YouTube ban your IP , but before that , no need to use that option

• 
  Apr 20, 2020
  digitalcodesyt

  How many domains can I use this plugin?
• 
  Apr 20, 2020
  sjafarhosseini007 Author

  Hello , if you buy regular license you can use this plugin only for one domain , but if you buy extended license there is not domain limit.

• 
  Apr 20, 2020
  DROIDCONTROLLER Purchased

  Hello, does it have issues with big size videos eg drama videos with length 30-40mnts ?
• View 2 more replies
• 
  Apr 20, 2020
  sjafarhosseini007 Author

  Hello , i think it depends on "max execution time" and its not plugin issue , for this kinds of videos you need to use a server not a shared host.
• 
  Apr 20, 2020
  DROIDCONTROLLER Purchased

  i have personal server, not shared server its fully dedicated VPS with static IP.
• 
  Apr 20, 2020
  DROIDCONTROLLER Purchased

  also my php configuration for timeout looks ok, it shows video thumbnail in few seconds without any timeout issue, just thumbnail no video links so its obviously plugin issue, please have a look and try this video https://www.youtube.com/watch?v=7fr716QVNLQ
• 
  Apr 20, 2020
  sjafarhosseini007 Author

  can you please provide your site url? and also please tell me which version of plugin is installed on your site?🤔
• 
  Apr 20, 2020
  DROIDCONTROLLER Purchased

  Please check inbox message.

• 
  Apr 19, 2020
  rcthouse

  Congratulations! Nice Work, GLWS
  
  
• 
  Apr 19, 2020
  sjafarhosseini007 Author

  Thanks My friend🙏

• 
  Apr 18, 2020
  thelegendyasir Purchased

  Hi,
  I have purchased this plugin and using it on my website downloadfreaks.com. when someone downloads a video from supported social media networks, it gives error after they want to play video ""unsupported video format" please help me solve this issue. I have tested myself and again the same happens on my side.
  Please suggest a solution.
• 
  Apr 18, 2020
  sjafarhosseini007 Author

  Hi , it's seems it is a new issue. can you please contact me in WhatsApp or Telegram (+989018117124) .i need access to your site admin panel to debug this issue.
• 
  Apr 19, 2020
  thelegendyasir Purchased

  Yes Contacting you on WhatsApp