271 Support questions or comments

• 
  Jun 5, 2018
  systemfailed Purchased

  I have any updates ? facebook login
• 
  Jun 9, 2018
  conikal Author

  I need work with Twitter API to replace Post on Facebook feature, so new version can update in August. in this time public_action permission also disable from facebook.

• 
  Jun 5, 2018
  wdmarket

  Hi, is there way to see admin panel, before I purchase site.
  Also we need that site you offer, but we need, that vote can only logged in persons and sign-in could be only form online banks, like manablass.lv, is it possible to add something like this in your theme?
  Best Regards
• 
  Jun 5, 2018
  conikal Author

  Hi wdmarket
  
  1 - You can check out admin dashboard on https://campoal.conikal.com/test/wp-admin/
  username: admin
  password: 123456
  
  2 - when signing a petition it'll auto create new account on wordpress.
  
  Regards

• 
  Jun 4, 2018
  Chris21 Purchased

  I want to be able to collect name, email address and phone number and then download those details.
  
  Is that possible? If so, how?
  
  My developer tells me this theme doesn't do it, but that seems like basic functionality for a petition theme to me, so I thought I would ask.
  
  Thanks.
• View 1 more reply
• 
  Jun 4, 2018
  conikal Author

  Download email, phone is sensitive issues so I can't add in theme. you should custom yourself in download_csv.php in theme or use a 3-party plugin.
  
  Thanks
  
  Thanks
• 
  Jun 6, 2018
  Pedrofre Purchased

  Hei could you share with us the changes that we need to do on download_csv.php?
• 
  Aug 23, 2018
  conikal Author

  Hi Pedrofre,
  
  Then open download_csv.php find line 18
  Add:
  esc_html__('Email', 'campoal',
  to $column_name array, this will define label of column for CSV file.
  
  next line 39 add:
  $user_email = $user_data-> user_email;
  this will add row's value for CSV column
  
  next line 63 add:
  $user_email variable just create to $user detail array.
  
  note: the order of variable you add to $column_name and $user_detail need correct.
  
  
  <?php
  /*
  Template Name: Download CSV
  */
  
  /**
  * @package WordPress
  * @subpackage Campoal
  */
  
  global $campoal_options;
  if (isset($_GET['petition_id']) && $_GET['petition_id'] != '' {
  $petition_id = sanitize_text_field($_GET['petition_id']);
  $type = sanitize_text_field($_GET['download']);
  $users_sign = get_post_meta($petition_id, 'petition_users', true);
  $users_list = array();
  $conlum_name = array(
  esc_html__('User ID', 'campoal',
  esc_html__('Email', 'campoal',
  esc_html__('Date', 'campoal',
  esc_html__('IP Address', 'campoal',
  esc_html__('First Name', 'campoal',
  esc_html__('Last Name', 'campoal',
  esc_html__('Gender', 'campoal',
  esc_html__('Birthday', 'campoal',
  esc_html__('Neigborhood', 'campoal',
  esc_html__('City', 'campoal',
  esc_html__('State', 'campoal',
  esc_html__('Country', 'campoal',
  esc_html__('Reason', 'campoal'
  );
  array_push($users_list, $conlum_name);
  
  foreach ($users_sign as $user) {
  $user_sign_date = (array_key_exists('date', $user) ? $user['date'] : '';
  $user_ip_address = (array_key_exists('ip_address', $user) ? $user['ip_address'] : '';
  $user_data = get_userdata($user['user_id']);
  
  if ($user_data) {
  $user_id = $user_data->ID;
  $user_email = $user_data->user_email;
  $user_name = $user_data->display_name;
  $user_firstname = $user_data->first_name;
  $user_lastname = $user_data->last_name;
  $user_address = get_user_meta($user_id, 'user_address', true);
  $user_neigborhood = get_user_meta($user_id, 'user_neigborhood', true);
  $user_city = get_user_meta($user_id, 'user_city', true);
  $user_state = get_user_meta($user_id, 'user_state', true);
  $user_country = get_user_meta($user_id, 'user_country', true);
  $user_lat = get_user_meta($user_id, 'user_lat', true);
  $user_lng = get_user_meta($user_id, 'user_lng', true);
  $user_gender = get_user_meta($user_id, 'user_gender', true);
  $user_birthday = get_user_meta($user_id, 'user_birthday', true);
  $user_petition_count = count_user_posts( $user_id, 'petition' );
  
  // get reason commnet
  if (array_key_exists('comment_id', $user)) {
  $comment = get_comment($user['comment_id']);
  $comment = $comment ? esc_html($comment->comment_content) : '';
  } else {
  $comment = '';
  }
  
  
  $user_detail = array($user_id, $user_email, $user_sign_date, $user_ip_address, $user_firstname, $user_lastname, $user_gender, $user_birthday, $user_neigborhood, $user_city, $user_state, $user_country, $comment);
  array_push($users_list, $user_detail);
  }
  }
  
  
  // create csv download file
  if (isset($_GET['download']) && $type == 'signatures' {
  conikal_convert_to_csv($users_list, 'petition-signature-' . $petition_id . '.csv', ',';
  }
  }
  ?>
• 
  Aug 23, 2018
  conikal Author

  Referent more data of user:
  https://codex.wordpress.org/Function_Reference/get_userdata

• 
  Jun 1, 2018
  kfmimitov Purchased

  Hello,
  
  I'm trying to translate the theme by directly editing the php files, however nothing happens. For example, I've translated the placeholder of the "I am signing because..." text area and it doesn't update.
  
  Can you assist please
• 
  Jun 2, 2018
  conikal Author

  It's have 1 - 3 text, on editor you press Ctrl + F to find "I am signing because..." then replace it. Sure you have replace all that.
• 
  Jun 2, 2018
  kfmimitov Purchased

  Yes I'm absolutely sure!

• 
  Jun 1, 2018
  Pedrofre Purchased

  Hello guys how are you?
  
  I have 3 issues with your theme:
  
  1 - After submitted a petition (pending approval) when I go to dashboard>my petition and trying to click in my petition I have this error: https://imgur.com/a/eHSQpHQ at least it should give me the message that it's pending approval, or to disable to click on it. How can i do for this problem?
  
  2 - The same user can sign the same petition infinite times, there is an option to limit the number of signs per user?
  
  3 - There is a possibility to include the option to create the crowdfunding campaign inside the "Start Petition" form, like step5 for example?
  
  Thanks for yout time.
• View 4 more replies
• 
  Jun 1, 2018
  conikal Author

  Hi Pedrofre,
  
  1 - This error from wrong link when using ajax page loader.
  Solve: Admin Dashboard > Appearance > Theme settings > General > Ajax pages > Disable
  http://prntscr.com/jpcpo8
  
  2 - One user only sign one time on one petition, you should refresh page to check that. or you can select option redirect after sign petition http://prntscr.com/jpcqix
  
  3 - I have thought of this idea, but still have some problems. It's develop in future.
  
  Thanks
• 
  Jun 6, 2018
  Pedrofre Purchased

  Thanks for the reply, do you know when you will have the option to create the crowdfunding campaign inside the "Start Petition" form?
  
  Also when i visit the site in the first view i have the slider unformatted: https://imgur.com/a/erENjt6 it fixes only when i change tto the another slider. It happens also on your live demo.
  
  
  
  
• 
  Jul 9, 2018
  Pedrofre Purchased

  Hello guys, can you help to fix the problem above, also how i can solve this text formatting problem. The text it goes further than the limit - https://imgur.com/a/aYPRQpz
• 
  Jul 10, 2018
  conikal Author

  Hi Pedrofre,
  
  I was fixed this problem, let waiting new version available on Friday.
  
  Thanks
• 
  Aug 3, 2018
  Pedrofre Purchased

  Great!| how i can update to the last version without losing the actual configurations on the theme?
• 
  Aug 3, 2018
  conikal Author

  Just swicth your theme to default theme then delete current campoal theme then upload new version campoal theme.
  
  configurations is save to database, no matter what happens when upgrading, be confident
• 
  Aug 23, 2018
  Pedrofre Purchased

  Hello it seems ok, but when i try to install the child theme i have this message:
  
  Missing index.php file to theme.
  
  The theme installation failed.
  
  What is the solution?

• 
  May 28, 2018
  systemfailed Purchased

  conıkal around here ) facebook login not working Do you have a knowledge
• 
  May 29, 2018
  conikal Author

  by appying GDPR, facebook has removed public action permisstion, is meaning facebook share box on theme will not working and facebook login also effected by this change.
  
  I am working to fix that. be patience
  
  Thanks
• 
  May 29, 2018
  systemfailed Purchased

  thank you

• 
  May 25, 2018
  systemfailed Purchased

  hi conıkal facebook login is there a problem? I can not login
  facebook alert
  The Facebook App Review process and API permissions model have been updated. Learn More.
  
  In order to maintain your current API access, your app will need to be submitted for review by August 1, 2018. If your app is not submitted for review, you will lose access to these permissions and features.
  
  user_friends
  
  user_link
  
  user_gender
  
  user_age_range
  
  The Facebook Platform APIs have been updated with these changes. Please review the FAQ to ensure you request the correct permissions and features with your app review submission.
  
  If access to the permissions and features is approved, the app may need to be associated to a verified business to complete App Review.
• 
  May 25, 2018
  systemfailed Purchased

  facebook login does not work

• 
  May 22, 2018
  systemfailed Purchased

  hı conıkal google analytic code in which file I need 2 pieces of code to clean Google analytic does not work
• 
  May 23, 2018
  conikal Author

  It's moved to Settings > General
  http://prntscr.com/jlinpn
• 
  May 23, 2018
  systemfailed Purchased

  thank you now work )

• 
  May 11, 2018
  kfmimitov Purchased

  Hello,
  
  I'm getting these errors on the single petition page:
  
  Warning: array_reverse() expects parameter 1 to be array, string given in /home/grajzhds/petitions/wp-content/plugins/campoal-tapo/shortcodes/supporters.php on line 30
  
  Warning: array_slice() expects parameter 1 to be array, null given in /home/grajzhds/petitions/wp-content/plugins/campoal-tapo/shortcodes/supporters.php on line 49
  
  Warning: Invalid argument supplied for foreach() in /home/grajzhds/petitions/wp-content/plugins/campoal-tapo/shortcodes/supporters.php on line 55
  
  Can you assist me with fixing this bug?
  
  Best regards,
  Ivan
• View 9 more replies
• 
  May 11, 2018
  kfmimitov Purchased

  https://pasteboard.co/HkHyzJ3.png
• 
  May 11, 2018
  conikal Author

  Hi kfminitov,
  
  This bug maybe from petition id is incorrect or not available, you can try access to any petition and take petition id on address bar (http://prntscr.com/jgn4si)
  then go to homepage editor and edit support & contributer shortcode http://prntscr.com/jgn2xj
  
  I will note that to add alert it on new version.
  
  Thanks
• 
  May 11, 2018
  kfmimitov Purchased

  Hi,
  
  Where can I find the petition id of the petition?
  
  Thanks
• 
  May 11, 2018
  kfmimitov Purchased

  By default it was 91.
• 
  May 11, 2018
  conikal Author

  From dashboard click on petition > edit petition
  http://prntscr.com/jgn8vp
  
  see on address bar in browser, take the number of param &post=(petition_id)
  http://prntscr.com/jgn9h7
  
  or you can see it on single petition page
  http://prntscr.com/jgnaqz
• 
  May 11, 2018
  kfmimitov Purchased

  Thak you!
  
  That was the problem. Can you also tell me how to implement the fixed scrollable menu from the demo?
  
  Redards,
• 
  May 11, 2018
  conikal Author

  You can set it on Appearance > Theme settings > Header > Set "Fixed" on Type of header field
  http://prntscr.com/jgngm5
• 
  May 11, 2018
  kfmimitov Purchased

  Thanks,
  
  My idea was how to make the menu like the one from the single petition demo(one page menu)? Meaning, when you click on the link from the menu to scroll down to the section of the page.
  
  Thanks
• 
  May 11, 2018
  conikal Author

  On homepage editor you click on edit row and find Row ID, give it an id (ex: petition)
  http://prntscr.com/jgnt0b
  
  then go to appearance > menu add the link by #ID you just set before (ex: #petition)
  http://prntscr.com/jgnrz8
• 
  May 12, 2018
  kfmimitov Purchased

  Hi,
  Thank you! Worked perfect.
• 
  May 12, 2018
  kfmimitov Purchased

  Hi,
  
  One more question, can you tell me how to add prloperly the background video on the single petition homepage. I've chosen video under "Homepage header type", but the video is stuck on the first caption and does not play.
  
  Thanks
• 
  May 12, 2018
  conikal Author

  You should choose light weight video format with 5-8MB, some video you uploaded is too big for loading from your server.
  
  Tips: Using video background on page is bad idea, is will take a alot bandwith and CPU from server both effect to pagespeed on client. You should consider only using light weight image or graphic image for better.

• 
  Apr 26, 2018
  Glow Purchased

  Hi Conikal,
  Just bought your theme. I'm hurry to use it !
  I have searched on the downlaoded files but not found it : There is a document who explanes how to install correctly your theme ? Thank you in advance !!
  
• View 5 more replies
• 
  Apr 27, 2018
  conikal Author

  Hi Glow,
  
  This is document to get start.
  https://www.conikal.com/campoal/documentation/
  
  1. Install WordPress
  2. Go to Dashboard > Appearence > Upload (choose file from /Campoal/theme/campoal.zip)
  3. Install all required plugin (Campoal tapo, Visual Composer,..)
  4. Go to Tool > Wordpress import demo from folder /Campoal/demo/content.xml
  
  And finish.
  
  Thanks
• 
  Apr 27, 2018
  Glow Purchased

  Thank you Conikal.
  Another question, I'm installing the theme right now.
  But in your document, you mentionned that theme need to work with petition plugin. But when I have imported the theme and installed it, the required plugin was Campoal Tapo and other recommended pluggins. No petition pluggin required. Is it normal ? What should I do ?
  The recommended give-donation plugin and fundraising platform is the same than Petition plugin ?
  Thank you in advance for your patience and reply !
• 
  Apr 27, 2018
  Glow Purchased

  Conikal,
  I have a problem : on your help document, you speak about shortcode to set up the homepage and you suggest a link (https://www.conikal.com/campoal/documentation/#shortodes). But this link not showing documents abouts your shortcode but return to the first principal document. Could you update the right link on your document ?
• 
  Apr 28, 2018
  conikal Author

  1. Plugin required Campoal Tapo and Visual Composer, documentation is old before is Petition Plugin, we had rename plugin to Campoal Tapo.
  
  2. Give plugin, you can install or not is, plugin to setting donation for petition.
  
  3. You can use shortcode on Visual Composer, don't need document on page, this is document for not use Visual Composer.
  
  Thanks
• 
  May 9, 2018
  Glow Purchased

  Thank you for the reply.
  The link you sent to me https://www.conikal.com/campoal/documentation/
  is broken now. Could you update it ? tks a lot.
• 
  May 9, 2018
  conikal Author

  Sorry, I was moved it to subdomain, now you can find it on https://campoal.conikal.com/documentation/
• 
  May 17, 2018
  Glow Purchased

  No problem Thank you for your quick reply !
  
  Conikal,
  I 'm trying to translate the different pages of the theme without use poedit. But when I want to acces to the page "start a petition" for example, I can not access to the texts on wordpress. I think it is normal but how can I translate the page ? I just want to translete directly on wordpress if it is possible. Thank you for your help.
  
  Also, I have uploaded a picture for my homepage. for the desktop version no problem, but on my mobile, the picture and the toplines are not responsive. How can I do to fix this problem ?
  Have a nice day !
  Glow
• 
  May 17, 2018
  conikal Author

  You can use Loco Translate plugin to translate on wordpress without Poedit.
  https://wordpress.org/plugins/loco-translate/
  
  Currently, homepage background image only adjust on middle center. I'll note that to add option in future.
  or you can edit it on line 391 theme.css and minify to theme.min.css file in children theme.
  
  Regards