95 Support questions or comments

• 
  8 months ago
  slimaidi Purchased

  hello
  question: the trial/free plan is it going to be renewed or is for just one month or until PDFs and question are finished?
  because if it will be renewed the users will stay in that plan and not willing to upgrade
  thank you
• 
  8 months ago
  slimaidi Purchased

  can i update the free plan to make it more restricted like less question and PDFs?
  is it going to delete all free subscription?
• 
  8 months ago
  mrmed Author

  The purpose of the free plan is to be not sufficient, and you can change/edit the free plan from your admin dashboard.

• 
  8 months ago
  Joel7599 Purchased

  Hello, Good Afternoon. I purchased the source code a week ago. I just started hosting on server to see how it works. But it is asking of License or purchase code verification. How do i get mine? Thank you
• View 2 more replies
• 
  8 months ago
  mrmed Author

  No worries Mr. Joel7599, just contact us via the support email.
• 
  8 months ago
  Joel7599 Purchased

  Alright, I have contacted you via mail. Kindly check. Thank you
• 
  8 months ago
  mrmed Author

  Please check your inbox Mr. Joel.
• 
  8 months ago
  Joel7599 Purchased

  ok
  
• 
  8 months ago
  Joel7599 Purchased

  Please i have sent you another mail. Kindly check for me. Thanks

• 
  8 months ago
  Freshvibes

  As mentioned by you that the work done in backend is dependent on some API code hosted on RapidAPI?
  
  1. How is this GDPR privacy friendly? We do not even have idea what you going to do with our data.
  
  2. It feels like you want to sell this code on codester but at the same time want to control the technology by hosting it on RapidAPI. So that we will be always dependent on you.
  
  How about release the API code hosted on RapidAPI and let us host it on our own RapidAPI or some other API code hosting site? If someone wants to use your RapidAPI then that is fine but if someone doesn't want then give them option to host it ourselves.
• 
  8 months ago
  mrmed Author

  please read the FAQ section.

• 
  8 months ago
  slimaidi Purchased

  Hello please i have sent a couple of emails to your support.
  Thank you

• 
  9 months ago
  slimaidi Purchased

  Hello
  did you get my reply by email, about the error openAI servers are overloaded please try again later
  i started getting this error when i installed the 2.0 version. thank you
• View 1 more reply
• 
  9 months ago
  ferharo Purchased

  Me too
• 
  9 months ago
  mrmed Author

  Please ensure that you're using a paid OpenAI api key, the free one is limited by OpenAI.
• 
  9 months ago
  ferharo Purchased

  Thank you for your support, my problem was solved.
• 
  9 months ago
  slimaidi Purchased

  Thank you for support, and new update. A bright future for this web app i see. I hope there is more features to come. Thank you

• 
  9 months ago
  CatalystLabs Purchased

  Thank you so much for the current update and the amazing support.
  
  Only challenge is that the text box from TinyMCE doesn't allow for edits in the "pages" Menu (Admin section)
• 
  9 months ago
  mrmed Author

  We are glad that you like the new ChatPDF features.
  About the TinyMCE, we will work on it to fix it in the next update, however as a fast fix, please contact us via the support email to overcome that.

• 
  9 months ago
  slimaidi Purchased

  hello, it is ok i think i have downloaded file not complete.
  Now i have installed the webapp.
  but when i ask a question to the chatbot. is this i have message in red "OpenAI servers are overloaded please try again later. i
• View 2 more replies
• 
  9 months ago
  slimaidi Purchased

  please check this issue
  https://prnt.sc/x2mv9Zf0yWuS
  what is the problem?
• 
  9 months ago
  slimaidi Purchased

  i get this error message all the time now
• 
  9 months ago
  mrmed Author

  Please contact us via the support email, usually we don't use this section for support for security/sensitive information reasons.
• 
  9 months ago
  slimaidi Purchased

  I have sent emai to support. Please when you reply make sure my email address is right. I don't receive your emails anymore. And I checked spam nothing there
• 
  9 months ago
  mrmed Author

  Usually, we "reply" to our client message, which includes the correct client email to send the reply too.
  
  From our side, we receive and reply to your email messages, but we aren't sure if you have received our replies or not.
  Note: Ensure to find our earlier message and mark them as important/primary, and star them, that may help.

• 
  9 months ago
  sicelonk Purchased

  Hello,
  
  Please clarify. The license code I got appears not to work, where do I get a working one?
  I prefer using OpenAI through Azure as it is more stable. Will I be able to do this?
• View 2 more replies
• 
  9 months ago
  mrmed Author

  Please check your mail inbox.
• 
  9 months ago
  sicelonk Purchased

  It seems your software is bugged and has a lot of problems, beginning at installation.
  
  There is also a security risk as information from files we upload will be taken to an API we have no access to or control of. The inability to also switch to Azure Open AI is also a problem as your method incurs me new costs when I already have a paid service with Azure AI.
  
  In that regard, I would like to get a refund as the security risk (or lack of control on access to documents) and lack of control of who accesses our Open AI keys was not disclosed.
• 
  9 months ago
  mrmed Author

  Hello Mr. sicelonk,
  
  Ensure to use the ChatPDF version 2.0, it's more optimized and stable.
  
  Not worry, We manage and maintain the Rapid API ourselves to guarantee a high level of security and feature improvements.
  
  In the near future, the ChatPDF platform is going to support other AI providers like "Azure AI", Google, and Claude AI.
  
  If you encounter any issues during the installation, just contact us via the support and we are going to handle it for you.
  
  Have a great day Mr. sicelonk
• 
  9 months ago
  sicelonk Purchased

  But I’m using the copy I downloaded from the download link on codester after paying yesterday. Why should I go ask for support elsewhere when I already told you the problem?
  
  Please refund me for selling software that doesn’t install.
  
  On security:
  
  If I will be uploading sensitive information and don’t know how your API handles it and where it takes it how will I use the platform or get customers to use it?
  
  I won’t have answers for my own users. Is it going to an S3 bucket? Is it going to Azure? Who controls that environment?
  
  How will I make sure data privacy laws are not breached?
  
  You have released something that is not commercially practical here.
  
  Please just refund me.
• 
  9 months ago
  mrmed Author

  I meant to contact us via the support email, we don't provide support in this section for security reasons.

• 
  9 months ago
  slimaidi Purchased

  hello
  i have sent an email for support
  can you check it please
• View 2 more replies
• 
  9 months ago
  slimaidi Purchased

  to this email [email protected]
• 
  9 months ago
  slimaidi Purchased

  i have sent it 3 days ago
• 
  9 months ago
  mrmed Author

  please ensure to check the spam section as well.
• 
  9 months ago
  slimaidi Purchased

  Hello could you resend your email. I searched in inbox and span. Could not find thank you
• 
  9 months ago
  mrmed Author

  I have already resent the email, please check again.

• 
  9 months ago
  ferharo Purchased

  I just installed an update to the ChatPDF (1.4.2) script and am getting an error when trying to query any uploaded PDF file: OpenAI Servers are overloaded. Please try again later.
• 
  9 months ago
  mrmed Author

  Please contact us via the support email.