95 Support questions or comments

• 
  9 months ago
  slimaidi Purchased

  any eta for the much-awaited chatpdf update?
• 
  9 months ago
  mrmed Author

  Yes, there is an update, and it's coming soon.

• 
  9 months ago
  alceni0310

  Is it possible to bring this into Portuguese? Can I do this in a simple way?
• 
  9 months ago
  mrmed Author

  Hello Mr. Alceni0310,
  
  For the time being, ChatPDF platform supports just English, however, it is going to support more languages in the future.

• 
  9 months ago
  kevCruz Purchased

  It's been 5 days now, you told me that it would be resolved soon, what can I do to have my own ChatPDF API, set up. I paid for the extended version, and I can't do anything with it. without depending on RAPIDAPI, - I need a refund, if you don't help me with the service and create own RAPIDAPI CHATPDF service.
• 
  9 months ago
  mrmed Author

  Hello Mr. kevCruz,
  
  Apologies, we appreciate you concerns, we have been updating our infrastructure as will as the rapid api with new features the whole day, and the rapid api now is more stable than before.
  
  A new ChatPDF update (v2.0.0) is going to be released soon, and it will include a major chatbot features, and it's very stable with the latest rapid api features.
  
  Thanks and we hope you understand Mr. kevCruz.

• 
  9 months ago
  kevCruz Purchased

  I am trying to use the service and it seems that neither the trial version that they have installed on the server nor mine, which I already have installed on my server, is of use to me.
• 
  9 months ago
  mrmed Author

  Hello Mr. kevCruz,
  
  It's the Rapid API that we are using, it's experiencing a major requests load lately,
  We are going to improve it for more stability soon.
  
  Thank you Mr. kevCruz for reporting this.
  
  Have a great day.
• 
  9 months ago
  kevCruz Purchased

  Since we cannot depend on Rapid API, every time it is used, it will always crash. ??
• 
  9 months ago
  mrmed Author

  No worries, The Rapid API is ours, we are the one who built it, and it will be improved soon.

• 
  9 months ago
  slimaidi Purchased

  hello great updates.
  any updates for the chatbot finetuning coming soon?
  
• 
  9 months ago
  mrmed Author

  Currently, we're focusing on improving the chatbot capabilities and thinking process.
  It would be nice of you, sharing your feedback/review on the store, it's very appreciated Mr. slimaidi.

• 
  9 months ago
  CatalystLabs Purchased

  Thanks for the updates.
  Can you consider adding more fields to the customer form such as;
  - Full name, telephone number, country, city?
• 
  9 months ago
  CatalystLabs Purchased

  Also can you advise if front-end text can be updated from dashboard area in new updates?
• 
  9 months ago
  mrmed Author

  Yes, CatalystLabs, we will definitely add the ability to customize the home page in future updates. however, for the time being, we're focusing on improving the chatbot thinking process.

• 
  10 months ago
  kevCruz Purchased

  I need some adjustments. and 2 new features. I can order them from you and pay you for them.
• 
  10 months ago
  mrmed Author

  Please contact us via the support.
• 
  10 months ago
  kevCruz Purchased

  I send a PM

• 
  10 months ago
  slimaidi Purchased

  hello thanks for new update.
  may i know what is for the Ability to add codes between HTML head tags through the Dashboard?
  can we use it for google analytics? like conversion tags
• 
  10 months ago
  mrmed Author

  Yes, it's useful for injecting/adding codes like Google Analytics, Facebook Pixel, etc

• 
  10 months ago
  mozzo Purchased

  Hello,
  
  Can't find my purchase code to activate the script. Ive sent an email. Please check.
  Thanks!
  
• 
  10 months ago
  mrmed Author

  Please check your email back

• 
  10 months ago
  ngahbenoitngah Purchased

  On the demo site, I can't open/upload a document when i'm using my mobile device. When I click on the drag and drop section, it does nothing. I'm using Google Chrome Mobile Browser. How can I fix this?
• 
  10 months ago
  mrmed Author

  Hello Mr. ngahbenoitngah,
  
  it's a browser compatibility issue, and currently, we're working on it to solve it soon. For now, it seems it works only on PC browsers.
  
  For any bug report, ensure to contact us through the support email.
  
  Thanks.
• 
  10 months ago
  ngahbenoitngah Purchased

  Please a follow up question, on mobile, if we add the normal upload button for the user to upload the product, will that solve it temporally while waiting for the long term solution?
• 
  10 months ago
  mrmed Author

  Please, check your email.