95 Support questions or comments

• 
  Dec 11, 2023
  nacife Purchased

  Hello, I purchased "ChatPDF - Chat with your Documents using AI (SaaS)" from WebMinds @mrmed and I'm having problems installing it. 1st) the tutorial teaches after adding the content in public_html to run meudomain/install, but this directory does not exist (there is an install.php file in the config folder, but it does not work either). I realize that it is out of date. Request support for installation.
• 
  Dec 11, 2023
  mrmed Author

  Please check your email for the reply.

• 
  Dec 10, 2023
  nacife Purchased

  Hello, I'm buying the script but I didn't find an option to translate it into Portuguese. There is no Brazilian Real currency, no option to translate HOME, there is no way to configure the AI ​​to respond in other languages. Can you make these updates soon?
• 
  Dec 10, 2023
  mrmed Author

  Hello Mr. Nacife,
  
  - For the time being, ChatPDF platform supports just english.
  - You can change the currency from "Admin Dashboard" > "General Settings".
  - You can customize the OpenAI settings at "Admin Dashboard" > "API keys" (for chat response language, it will be implemented in future updates).
  
  If you have more suggestions that could improve ChatPDF platform, we will be glad to know.
  
  For support, ensure to contact us via the email support:
  [email protected]
  
  

• 
  Dec 9, 2023
  root

  sales page: Various Document Formats support (pdf, csv, docx, xlsx, txt, json, pptx, epub)
  rapid api page: 👉 For the time being, PDF document type is the only one supported, the other types are coming soon.
  
  so which one is correct?
• 
  Dec 10, 2023
  mrmed Author

  Hi Mr. root.
  
  The API supports many document formats and you can test/check it by trying the ChatPDF demo.
  The rapid api page info needs to be updated and it will be soon.
  
  Thank you Mr. Root for mentioning that.
  
  Kind Regards.

• 
  Dec 9, 2023
  root

  so you made the rapid api yourself but you didnt include it in the app source code. instead you are selling that as a separate service. hmm.
• 
  Dec 10, 2023
  mrmed Author

  The Rapid API is a separate project/product, and it's not included with ChatPDF source code.
  However, ChatPDF relays on Rapid API as well as OpenAI API to work.
  
  Note: PHP cannot do that (Chatting with documents). therefore, we used other technologies to achieve that (e.g. Python, Vector Database, Redis, etc.), and provide it as an API for FREE for our clients.
  
  If you have any questions, please feel free to ask.
  
  Have a nice day Mr. Root.

• 
  Dec 9, 2023
  root

  please please add stripe. can u add stripe for me after i buy? paypal does not work for me.
• View 1 more reply
• 
  Dec 9, 2023
  mrmed Author

  Hello Mr. root,
  
  The Stripe payment method definitely is going to be implemented in ChatPDF future updates.
  
  
• 
  Dec 9, 2023
  root

  when? i cant launch without stripe.
• 
  Dec 9, 2023
  mrmed Author

  Could be implemented released by the end of the next month.
• 
  Dec 9, 2023
  mrmed Author

  Just ensure to get your copy before the price goes up.

• 
  Nov 27, 2023
  Ross

  do i need paypal can i make it free?
• View 1 more reply
• 
  Nov 27, 2023
  mrmed Author

  Yes Ms. Ross, you can make it free for your new users.
• 
  Nov 27, 2023
  mrmed Author

  If you have any questions in mind, I'm here to answer.
• 
  Nov 27, 2023
  Ross

  you have whats app or skype?
• 
  Nov 27, 2023
  mrmed Author

  Usually, We provide support for our clients via email:
  [email protected]
  
  For others, we communicate via:
  dev @mr4web.com
  
  Or through Codester Message Center.

• 
  Nov 25, 2023
  rameshphotography

  As Codester staff member @Frederick mentioned, both licenses will have the same features. This implies that I can access all the SaaS features with a regular license, which can be used on a single domain. Additionally, with an extended license, I can use it on multiple domains. Do you agree with this? If so, I am interested in making a purchase.
• 
  Nov 25, 2023
  mrmed Author

  Yes, you can have all SaaS features on a Regular License as well.

• 
  Nov 25, 2023
  gabrielsvitor

  In addition to the cost of the openai API key, what other APIs would be needed?
• 
  Nov 25, 2023
  mrmed Author

  A Rapid API key and it's totally free.

• 
  Nov 23, 2023
  bubitron Purchased

  What happened to the Black Friday offer? It lasted 5 days until Monday and it's no longer there?
• View 4 more replies
• 
  Nov 24, 2023
  mrmed Author

  The offer still going, however, I'm not sure if it still covers your country.
  
  Note: Black Friday Offers are managed by Codester team.
• 
  Nov 24, 2023
  mrmed Author

  if you're interested in ChatPdf platform, ensure getting your copy early, the price may go up soon.
  
  Note: The Extended License includes all the SaaS features + advanced support included.
  
  Thanks.
• 
  Nov 24, 2023
  bubitron Purchased

  What is the difference when it comes to SAAS between the regular license and the extended license?
• 
  Nov 24, 2023
  mrmed Author

  Hello Mr. Bubitron,
  
  The Regular License is a little bit limited in terms of features and it includes support as well.
  However, the Extended License includes all the SaaS features as well as Advanced support, in addition to fast hotfix and updates.
  
  If you have any more questions, please feel free to ask.
• 
  Nov 24, 2023
  FrederickStaff

  Both licenses should have the same features.
• 
  Nov 24, 2023
  FrederickStaff

  The only difference between a regular license and an extended license is that you can use the item for multiple projects with an extended license.
• 
  Nov 25, 2023
  rameshphotography

  Thanks @Frederick

• 
  Nov 23, 2023
  bluenexo Purchased

  Do you have eta on updates?
• View 1 more reply
• 
  Nov 23, 2023
  mrmed Author

  Hello Mr. bluenexo
  
  Yes, 1st and 10th of next month.
  
  Note: ChatPdf platform is going to have more frequent update in the next few months.
  
  if you have any suggestions or ideas that could improve the platform, we will be glad to hear them.
  
  Note: To receive your license, ensure to contact us via Codester Message Section or send us an email message via the support email (in the Docs).
  
  Thanks.
• 
  Nov 23, 2023
  mrmed Author

  If you run into any issues or bugs, please ensure to report them via the email to be fixed in next update.
  
  dev @ mr4web.com
• 
  Nov 23, 2023
  bluenexo Purchased

  I would like to have features and performance that can compete with chatdoc.com This script has is very good.
• 
  Nov 23, 2023
  mrmed Author

  Thank you mentioning that, I will implement the most chatdoc.com features in future updates over time.