76 Support questions or comments

• 
  6 months ago
  mesry Purchased

  I have some important questions
  1. if the user but a sitemap containing 100k URLs that contain huge content, and then tries to add a widget in his website as a "sitemap choosing", will the chatbot answer about all the sitemap 100k URLs containing data?
  2. the same first question but about uploading files containing huge data.
  3. Could you make a clarifying video to clarify the end user? it will help you and us improve sales.
  
• 
  6 months ago
  premiumsales Author

  1.Yes it will read all the content provided.
  2. Yes similarly
  3. There is a 21 minutes video am finishing up. Planning to upload it on Monday
• 
  6 months ago
  Santaboy Purchased

  Please want to know if you have uploaded the video?
• 
  6 months ago
  premiumsales Author

  https://youtu.be/hVM0DKvwgeI

• 
  6 months ago
  dmgilbert Purchased

  Has the update been released yet? Wanting to get to work on this project
• View 4 more replies
• 
  6 months ago
  dmgilbert Purchased

  I have updated the code but still getting errors when trying to add a new package.
  
  
  Deprecated
  : str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in
  /home/<UserDir>/public_html/<subdomain>/app/helpers/format_helper.php
  on line
  20
• 
  6 months ago
  dmgilbert Purchased

  I have also tried with PHP 8.1, 8.2 and 8.3 and get same error every time
• 
  6 months ago
  premiumsales Author

  Hello,
  What cost value are you adding?
• 
  6 months ago
  dmgilbert Purchased

  9.00
• 
  6 months ago
  dmgilbert Purchased

  have also tried it with just "9"
• 
  6 months ago
  dmgilbert Purchased

  All sorted and than you once again for your fantastic support
• 
  6 months ago
  premiumsales Author

  Thank you

• 
  6 months ago
  dmgilbert Purchased

  Hello, I'm experiencing a problem adding packages. Can you advise?
• View 1 more reply
• 
  6 months ago
  premiumsales Author

  Hello, there is a small bug when adding free trial plan. This has already been fixed in an update coming today.
• 
  6 months ago
  dmgilbert Purchased

  OK thank you, any ide when your update will be released?
  
• 
  6 months ago
  premiumsales Author

  Anytime today or early tomorrow
• 
  6 months ago
  dmgilbert Purchased

  Thank you

• 
  6 months ago
  Santaboy Purchased

  Thanks I have solved my previous problem. But now I can't add packages. Keep saying errors. I can't even test the script because it keep saying, no packages added.
• View 9 more replies
• 
  6 months ago
  premiumsales Author

  What error message are you getting?
• 
  6 months ago
  premiumsales Author

  Take a screenshot and sent me
• 
  6 months ago
  Santaboy Purchased

  OK please where would I send the screenshot of the error
• 
  6 months ago
  premiumsales Author

  You can send in messages
• 
  6 months ago
  Santaboy Purchased

  I can't attach screenshot here
• 
  6 months ago
  premiumsales Author

  No, you can only send a link to image
  
• 
  6 months ago
  Santaboy Purchased

  ok here is the error message i get. https://www.imghippo.com/i/o5fo71718780645.jpg
• 
  6 months ago
  premiumsales Author

  What values are you inputting?. add the values and before saving take a acreenshot
• 
  6 months ago
  premiumsales Author

  They are the ones causing the failure
• 
  6 months ago
  Santaboy Purchased

  ok here is the inputs, it happens no matter what i put there at the inputs
  
  https://freeimage.host/i/dH3Bxl1
  https://freeimage.host/i/dH3BoKP
  https://freeimage.host/i/dH3BCiB
• 
  6 months ago
  premiumsales Author

  So i have used the same values and it saved. https://imgur.com/a/LeeT9tC. Check you messages at https://www.codester.com/messages/?user=Santaboy. I might have to login to cpanel to check
• 
  6 months ago
  Santaboy Purchased

  please recheck again, the problem is still there, i have to reinstall your script and the problem still persist

• 
  6 months ago
  Angel44

  Demo not working
• 
  6 months ago
  premiumsales Author

  It's working. It requires OpenAI API key which I have removed to avoid further misuse by users
  You can add your own key test and then remove it immediately after testing

• 
  6 months ago
  ketnoi24 Purchased

  I followed the instructions and you also provided enthusiastic support, but currently the chat bot is still completely inactive and has not been used since I purchased this command file.
  Please give some solution or refund because it doesn't work
  Thanks
• 
  6 months ago
  premiumsales Author

  Hello, Where are you stuck? I have send you message

• 
  6 months ago
  rollux Purchased

  Hi, nice script. three things to look into
  - Possibility to restrict the size of files uploaded.
  - The formatting of the chat output has issues, especially with listing or bullet points. Why not allow the default openai format?
  - All payment methods show up in subscribe page even when not select as live in the settings.
  
  Will be happy to see these updates in the next version. Thanks.
• 
  6 months ago
  premiumsales Author

  Hello,
  To turn off a payment gateway, go to payment settings, set YOURGATEWAY Active ? to "No". That should disable the payment gateway.
  Chat output with listing or bullet need some out-of-the-box markdown since the API does not respond in formatted manner. It gives plain text in JSON format. This means you get the response and find a way of formatting it.
  Restrict the size of files uploaded - Will be added soon.
• 
  6 months ago
  premiumsales Author

  Restrict the size of files uploaded - added
  Formatting of the chat output has issues, especially with listing or bullet - Done

• 
  6 months ago
  Joe7 Purchased

  How do i increase the aceptable file size or the number of files I can use per widget?
• View 2 more replies
• 
  6 months ago
  premiumsales Author

  Let me update you tomorrow morning
• 
  6 months ago
  premiumsales Author

  Currently, there is no file size limit in the app but OpenAI upto a maximum of 512Mb per file.
  You can only attach 1 file to a widget.
• 
  6 months ago
  Joe7 Purchased

  embedabot.com lets you attach up to 50....
• 
  6 months ago
  premiumsales Author

  We will be adding more features in the coming updates
• 
  6 months ago
  Joe7 Purchased

  i am trying to upload a 9mb file and it keeps saying 'failed to upload file'

• 
  6 months ago
  ketnoi24 Purchased

  I just bought the command file, read the documentation carefully but still don't know how to install it
  Can you assist with installation?
  Thanks
• 
  6 months ago
  premiumsales Author

  Hello, check your email
• 
  6 months ago
  ketnoi24 Purchased

  Thanks

• 
  6 months ago
  Joe7 Purchased

  I just purchased this, added my openai key, tested key with bots, it works fine. But when I upload files (pdf's in particular) it uploads the file fine but when i click 'Upload for chat' I het the error 'Operation aborted for callback'. Now I have tried pdf file sizes from 55kb to 2mb and still same repetetive issue.
• 
  6 months ago
  premiumsales Author

  Hello, Check the uploads folders permissions. Confirm if they are readable
• 
  6 months ago
  premiumsales Author

  Thanks for the heads up.