76 Support questions or comments

• 
  2 weeks ago
  umoh Purchased

  i embeded the chat in my website after setting the sitemap, the chat assistant and adding the prompt but it is still not responding according to the prompt
• 
  2 weeks ago
  premiumsales Author

  Hello, What is the website you have embedded on? Send me in Message

• 
  3 weeks ago
  Freshvibes

  Login not working. Both user and admin
• 
  3 weeks ago
  premiumsales Author

  Hello Freshvibes,
  They had been changed but now are restored. You can login

• 
  1 month ago
  Joe7 Purchased

  Premium, I have a request. I know it's probably a no but no other chatbot tool is doing this. Allow chatbots to access database tables using sql queries. To prevent too much data flowing back and forth and having data chopped off you have the chatbots submit to the database the query for a specific table, it then uses that data to answer questions. It would be the 1st realtime live data chatbot. Imagine the things you could do and the sql querymakes it all possible for small chunks of data and keeping the cost down. when a bot is setup you would need ip address, database name, table name, username, password fields as well as a prompt to give the bot a desription of what the table is and used for.
• 
  1 month ago
  premiumsales Author

  Hello Joe, The tools feature is very close to you suggestion. What it does is when a visitor sends a question to the bot, the AI analyses the question and if it sees the necessity it calls a function (Which the user fills some requested information used to access an external database and retrieve data) which responds with some information which is send back to AI. From there the AI uses it to respond back to the initial question. Very soon the will be an option the AI calls the function with some parameters instead of the user having to fill some info. But this will depend on the nature of function called. Is this close to what you are requesting?
• 
  1 month ago
  Joe7 Purchased

  Yes, i think i would just need it have the the parameters for a database and its table along with a prompt as you said. Do you have any wiki or info as to how we can make our own tools, you know coding languages needed to use, required files, folder structure, etc. so we can get started on making our own tools?
  
• 
  1 month ago
  Joe7 Purchased

  Do you think this tool could be used with twilio to and webhooks to use ai to respond to sms and emails?

• 
  1 month ago
  pointsriver Purchased

  Hello, i sent you an email regarding not able to add chat links and chat files but I have not heard from you. It has been 4 or more days now since i sent you the email
• 
  1 month ago
  premiumsales Author

  Hello, we received your email. The issue is now resolved.

• 
  2 months ago
  usmanahmed1122 Purchased

  hey am facing this error : SQLSTATE[HY000] [1203] User ky*****xy already has more than 'max_user_connections' active connections
  
• View 3 more replies
• 
  2 months ago
  premiumsales Author

  Hello, This error is related to the hosting plan limits. You might have to upgrade the plan or changing the host. But for now in mysql SQL tab run command SHOW PROCESSLIST; and kill the process attached to your embedai database
• 
  1 month ago
  usmanahmed1122 Purchased

  tried but still same error can you check why the content of website is exceeding the limit ?
• 
  1 month ago
  premiumsales Author

  Hello, How many connections were available when you ran SHOW PROCESSLIST;?
• 
  1 month ago
  usmanahmed1122 Purchased

  I guess 15 to 10
• 
  1 month ago
  usmanahmed1122 Purchased

  please reply on email thanks.
• 
  1 month ago
  premiumsales Author

  Check your inbox

• 
  2 months ago
  pointsriver Purchased

  Hello,  When a user login and click on subscribe, a user is taking to packages page and when you select  a paid package and try to make payment it brings you back to a free trial package page to subscribe to that.
• 
  2 months ago
  premiumsales Author

  "You should not use your secret key with Stripe.js.
  Please pass a publishable key instead." The error message from stripe

• 
  2 months ago
  pointsriver Purchased

  When You also login as a client and click on subscriptions it log you out
• 
  2 months ago
  premiumsales Author

  Enable homepage as admin at Settings>homepage_settings

• 
  2 months ago
  pointsriver Purchased

  Hello, when admin or a user click on some of the menu items it log you out. For example when i login as admin and click on Packages it log me out, i have to login again. This keep happening all the time. how can i fix this?
• 
  2 months ago
  premiumsales Author

  Hello, Am checking
• 
  2 months ago
  Joe7 Purchased

  heres a link to a chatbot with them.
  https://botforge.us/chatbot/embed/chatbot_code=a462f20bfa34402/welcome
  
  its trained on Excel, even though chatgpt already knows excel i wanted to show you the speed diference. Keep up the good work friend
• 
  2 months ago
  Joe7 Purchased

  I'll even get you the code if you want (I own a copy of every chatbot tool on codester and code canyon).

• 
  2 months ago
  Joe7 Purchased

  Here is the look I was hoping to go for.
  https://imgur.com/a/iNFMa2e
  
  there chatbots are very quick (3 sec response) but yours has more under the hood/backend customization.
• 
  2 months ago
  premiumsales Author

  Am looking into this

• 
  2 months ago
  Joe7 Purchased

  Premium, you want to tell me about this 'Addons' menu you created? What structure, language, etc?
• 
  2 months ago
  premiumsales Author

  It gives you option to add more functionalities the main app. Currently there is WhatsApp Business AI Chat Addon for EmbedAI