76 Support questions or comments

• 
  7 months ago
  LiaqatProductions Purchased

  hi buddy is there any way to add lifetime plan with monthly credit renew option
• View 5 more replies
• 
  7 months ago
  premiumsales Author

  It's not available currently, but will be considered in the coming updates
• 
  7 months ago
  LiaqatProductions Purchased

  please add ltd/lifetime plan with monthly credit reset it helps to boost saas initial sales
• 
  7 months ago
  premiumsales Author

  Hello, we have added monthly, yearly and custom packages. Soon we will add the lifetime packages.
• 
  6 months ago
  LiaqatProductions Purchased

  hi buddy i have bought the script just need some guideness and help
  1: can i add private plans means which are not visiable to users
  2: can admin manually ada a plan to user
  3: which ai model should we use for all which is cheap and good for all like for Chat model ,Finetuning model ,Files links and websites (Assistants model)
• 
  6 months ago
  premiumsales Author

  1: can i add private plans means which are not visible to users - Not available for now. I want to understand, if you have private plan, how would you want them to be used?
  2: can admin manually add a plan to user - Yes, go to the plan as admin and then click "Offline payment"
  3: Chat model - GPT-4o, Finetuning model - GPT-3.5-turbo (GPT-4o experimantal, you can try it), Files links and websites (Assistants model) - GPT-3.5-turbo (GPT-4o coming soon)
• 
  6 months ago
  LiaqatProductions Purchased

  hi buddy private ltd(lifetime plans) are best for launch saas on appsumo type platform where we can sale exclusive LTDs to get some intital sale boost its esential for a saas to have a feature to create a custom private plans. also it can be used for providing a customized private plan for a agency etc for a specific price which will not visible for others
• 
  6 months ago
  LiaqatProductions Purchased

  
  hi buddy private ltd(lifetime plans) are best for launch saas on appsumo type platform where we can sale exclusive LTDs to get some intital sale boost its esential for a saas to have a feature to create a custom private plans. also it can be used for providing a customized private plan for a agency etc for a specific price which will not visible for others
• 
  6 months ago
  LiaqatProductions Purchased

  
  hi buddy private ltd(lifetime plans) are best for launch saas on appsumo type platform where we can sale exclusive LTDs to get some intital sale boost its esential for a saas to have a feature to create a custom private plans. also it can be used for providing a customized private plan for a agency etc for a specific price which will not visible for others

• 
  7 months ago
  ketnoi24 Purchased

  I tried to buy a second time and was unsuccessful
  Do you have any way to help me make a successful purchase?
  Thanks
• View 8 more replies
• 
  7 months ago
  premiumsales Author

  submit a ticket at https://support.codester.com/hc/en-us/requests/new. You will be assisted.
• 
  7 months ago
  premiumsales Author

  submit a ticket at https://support.codester.com/hc/en-us/requests/new. You will be assisted.
• 
  7 months ago
  premiumsales Author

  What error did you get with the first purchase?
• 
  7 months ago
  Nasim2 Purchased

  Yeah, after updating the code, now it's working. However, I noticed that the chat history is not displaying correctly. When I ask a second question, the first question and its answer vanish, and I can only see the answer to the second question. Ideally, the chat history should show all the previous questions and answers, so if I ask 10 questions and get 10 answers, it should display all 10 questions and their respective answers. Currently, it's not functioning this way.
  
  Additionally, there is another issue - when one user uploads a PDF file, all other users can also see the same PDF under the "Chat Files" section. The system should only display the uploaded file to the user who uploaded it, and not make it visible to other users.
  
  There are several other issues that I'd like to discuss as well. It would be great if we could schedule a Zoom meeting so that I can describe all the issues in detail. This way, you'll have a better understanding of the problems and can work towards solving them. I believe that by addressing these issues, your tool will provide a fully functional and user-friendly experience. Currently, there are lots of bugs present, which makes it challenging to run a successful SAAS business using this script.
• 
  7 months ago
  premiumsales Author

  Hello, most of the issues have been resolved. Will update you soon
• 
  7 months ago
  Nasim2 Purchased

  Okay, I am eagerly waiting for your update. Additionally, please check the chatbot logo issue. I noticed that when I create a chat widget using any custom-created assistant or PDF, there is no way to set a logo for the chat floating widget. It shows as black with text.
  
  Also, please check the chat link feature. I noticed that sometimes it cannot scrape the web pages, while at other times it works. The chat animation doesn't work, and the chat response sometimes takes more time. The chat type loading (three dots) should be animated horizontally, not vertically.
  
  Please check all these features to ensure they work properly. I am eagerly waiting for your update, and thank you for your hard work.
• 
  7 months ago
  Nasim2 Purchased

  When can I expect all the issues to be resolved? Can i expect within monday or it will take more time?
• 
  7 months ago
  premiumsales Author

  Hello, By around Tuesday there will be an update
• 
  7 months ago
  premiumsales Author

  Scraping the web pages is normally done by Openai, we hope it can be able to read the whole content.
  The chat animation improved and now works.
  Chat response time depends on Openai API and the model used.
  The chat type loading (three dots) used to be vertical when there was an error message on the bubble. Now the error messages are display on their own space, allowing the three dots to load horizontally.
  Logo for the custom chat widget is now available currently but will be added in the coming week.
• 
  7 months ago
  Nasim2 Purchased

  Today I downloaded the file again and updated the SAAS, but I still see all the issues I mentioned before. Did you update the code?
• 
  7 months ago
  premiumsales Author

  The code is updated. Send me a link of where the widget is embedded in message, i want to see the issues you are facing

• 
  7 months ago
  Nasim2 Purchased

  i uploaded pdf in "Chat Files" and when i tried to chat with PDF i am getting this error "Error code: 2002. invalid_request_error - No assistant found with id ''." whats the reason?
• View 2 more replies
• 
  7 months ago
  premiumsales Author

  Checking in a few moments
• 
  7 months ago
  premiumsales Author

  Did you use the file on the default chat widget or created a new widget?
• 
  7 months ago
  Nasim2 Purchased

  I tried using the default widget and also created a new widget, but I kept encountering the error message: "Error code: 2002. invalid_request_error - No assistant found with id ''." This error appears consistently, even when I attempt to chat after uploading the PDF from the internal chat interface without creating a widget.
• 
  7 months ago
  premiumsales Author

  Download the latest version, that issue should be resolved by the update
• 
  7 months ago
  premiumsales Author

  Hello, was the error resolved?

• 
  7 months ago
  ketnoi24 Purchased

  I paid successfully but the result is a blank page with only the text Forbidden
  The download page doesn't have your product, while my money has been deducted
  Please assist urgently
  Thanks
• 
  7 months ago
  premiumsales Author

  Hello,
  Be a bit patient and it will show in https://www.codester.com/orders/ section
  if it is not there submit a ticket at https://support.codester.com/hc/en-us/requests/new. You will be assisted.
• 
  6 months ago
  Santaboy Purchased

  hello, i bought your script, but i don't understand why it won't install, i have uploaded and done everything accordingly , and the only page i seee was that embedai is not installed
• 
  6 months ago
  premiumsales Author

  Hello,
  To install go to YOURWEBSITE.COM/app/install the follow the prompts

• 
  7 months ago
  ketnoi24 Purchased

  Hi
  
  Before purchasing I need to make sure the following items are available or will be updated in the future.
  
  1. Can a regular license deploy a SaaS service? In other words, can I charge users when they buy packages and pay by bank transfer?
  
  2.Is it possible to remove 2 decimals in currency and have a separator? For example, WRONG: 1000000.00$ - CORRECT: 1,000.000$
  
  Thanks
• View 5 more replies
• 
  7 months ago
  ketnoi24 Purchased

  I tried configuring Vietnam Dong currency, and it shows an error and 2 extra decimals https://prnt.sc/4bym-bkwkaye
• 
  7 months ago
  premiumsales Author

  Hi,
  
  1. Yes it can. Provided you use it on one project.
  2. Currently the only possible way is ₫1,000,000.00 and the currency symbol on the left.
  3. I have used ₫ for the symbol. (See the demo now)
• 
  7 months ago
  ketnoi24 Purchased

  Thanks for your timely reply
  I will definitely buy it
  But to deploy this service, I need you to edit it in the correct currency display style
  I need to add commas or dots to the currency and remove the 2 decimals after it, otherwise my customers won't understand how to display the amount, https://prnt.sc/IKfLEPKG2LiF
  
  Thanks
• 
  7 months ago
  ketnoi24 Purchased

  Error displaying Vietnamese fonts https://prnt.sc/Vx6BZ9B5boSA
• 
  7 months ago
  premiumsales Author

  I will enable you to display the currency without the 2 decimal. E.g $1,000,000 OR 1,000,000$. Is this ok?
  For vietnamese fonts, i will check how to incorporate them
• 
  7 months ago
  ketnoi24 Purchased

  E.g $1,000,000 OR 1,000,000$. Is this ok? Yes, it's great.
  I will proceed to buy it
  Thanks
• 
  7 months ago
  premiumsales Author

  Alright. I will update and inform you ASAP
• 
  7 months ago
  ketnoi24 Purchased

  Thanks

• 
  7 months ago
  HeaSoft Purchased

  Hi, to update old version with new one i have to reinstall all?
• 
  7 months ago
  premiumsales Author

  Hi,
  Extract on the root of the website.
  
  It will overwrite the APP and PUBLIC folder. But do not delete the existing ones.
  Open the YORWEBSITE.COM/app/install. It will look like an install, input the database credentials, next will be a window showing update database. Showing currently installed version and version you want to install. Update database then delete install folder
• 
  7 months ago
  HeaSoft Purchased

  Thank you! One suggestion: for each widget or assistant, it would be necessary to specify the model to be used. Some clients want a 4.0 model, while for others, a 3.5 turbo model is sufficient. What do you think?
• 
  7 months ago
  premiumsales Author

  That's a good suggestion. It will be considered in the next update. Thanks

• 
  7 months ago
  pentester

  Hello,
  
  I have sent you an email with some vulnerabilities in your software. Please review and make the necessary mitigations to fix it, thank you.
  
  You may be contacted by the INCIBE or NIST team to provide you with the CVE identifier.
  
  Please contact me once the vulnerabilities are mitigated, thank you.
  
  Best regards,
• 
  7 months ago
  premiumsales Author

  Hello
  Thank you I will be in touch very soon

• 
  7 months ago
  hukamsb

  How much does it cost for OpenAI API while using the website or chat models etc. Is there any free option for OpenAI API.
• 
  7 months ago
  premiumsales Author

  OpenAI used to offer the API for 3 months but now they removed that feature.
  Read the pricing here.
  https://openai.com/api/pricing/
  Note: Files, links and website chats uses "Assistants API"

• 
  7 months ago
  HeaSoft Purchased

  Hi is this all php?
• View 11 more replies
• 
  7 months ago
  HeaSoft Purchased

  does it support also gpt4o?
• 
  7 months ago
  premiumsales Author

  It's php and JavaScript for most of the functionalities
• 
  7 months ago
  premiumsales Author

  Gpt4o is not available in Openai APIs model. But you can use gpt-4
• 
  7 months ago
  HeaSoft Purchased

  yes gpt-4o is available but ok i will try your script, does it also collect leads? is there registration with google possibile? do you make support for further addon?
• 
  7 months ago
  HeaSoft Purchased

  i can modify the code? For my website i mean
• 
  7 months ago
  premiumsales Author

  For leads, it doesn't collect visitors details like email and phone numbers. Registration with Google is possible but currently not available in the script.
• 
  7 months ago
  premiumsales Author

  Gpt4o is available is available in chatgpt but cannot be used as API. Either way what gpt4o can do it can be done by the models in the script except processing images
• 
  7 months ago
  premiumsales Author

  You can modify the way you won't since it is not encrypted
• 
  7 months ago
  premiumsales Author

  On an extended license if you want to use it on your projects
• 
  7 months ago
  HeaSoft Purchased

  https://platform.openai.com/docs/models/flagship-models form me available, maybe rolling out in other countries, can i modify code js and php or it is encrypted?
• 
  7 months ago
  HeaSoft Purchased

  thanks for answer and where i can get in touch with you if needed functionality?
• 
  7 months ago
  premiumsales Author

  Use message on codester
• 
  7 months ago
  premiumsales Author

  You can modify the codes. It is not encrypted
• 
  7 months ago
  premiumsales Author

  I have seen it, will add in the coming days

• 
  8 months ago
  aifan Purchased

  Hi, just bought this product via PayPal, money gone but nothing got!
  Can you, please, fix this?
• 
  8 months ago
  premiumsales Author

  Hi, have you checked in https://www.codester.com/orders/ section? if it is not there submit a ticket at https://support.codester.com/hc/en-us/requests/new. You will be assisted in a few.
• 
  7 months ago
  aifan Purchased

  Thank you - fixed!